NTT DATA’s Pre-configured ERP Solution for Service Providers

The services industry is characterized by dynamic change. Innovative business models are creating new opportunities for service providers in all sectors. However, new opportunities also bring new challenges. The highest expectations are placed on employees and the realization of their projects. It is no longer sufficient to be an excellent consultant, engineer or technician if projects are not delivered within the predefined budget limits. NTT DATA has developed a fully integrated solution especially for service providers that enable you to manage all core processes, from expense and fixed-price orders to billing and controlling.

Business Challenges:

  • Streamline operations
  • Improve service fulfillment and visibility
  • Meet demands for complex customer and engagement management
  • Manage processes from development, sourcing, services and finances

What is the solution all about?

Our pre-configured ERP solution is based on the SAP® Business All-in-One for Professional Services solution, which is a comprehensive enterprise resource planning (ERP) solution based on proven industry-specific best practices. Designed for rapid implementation, the software can help you realize fast ROI to support increased sales and decreased costs.

Key Features

  • Business development and customer acquisition

    Streamline tracking of leads, opportunities and pipeline.

  • IT service management support

    Efficiently execute IT service contracts, including management of IT assets, IT service delivery, and transparency.

  • Consulting management

    Improve employee productivity and customer satisfaction through streamlined processes, flexibility, and adaptability.

  • Service management

    Enhance customer service management, service execution, consulting and engagement management, professional services delivery management, and customer maintenance.

  • Financials and controlling

    Help ensure comprehensive financial reporting, analytics, and operations.

Business Benefits

  • Improve efficiency with a business solution containing the functionality needed to support your processes
  • Minimize total cost of ownership as a result of the solution’s flexibility and scalability for implementing enterprise-wide changes and optimizing global deployment
  • Improve time to value by leveraging tools and methods

IT solutions for Education

Educational organizations are continuously trying to improve qualities of education and streamline their management processes in order to effectively train human resources in the business establishment and the higher education institution under the circumstances that the globalization of higher education or enterprises are highly emphasized.

NTT DATA offers solutions, technologies and consulting services for the improvement of educational IT environment. Our education solutions enable organizations to establish suitable learning environment for students or trainees and reduce the workload of organization staffs.

Travel and Hospitality

As a trusted partner to hotels, airlines, and other hospitality service providers, NTT DATA designs and builds systems and business processes to support loyalty and affinity programs, and mobile applications that bring added convenience to travelers. We evolve, operate, and maintain innovative applications such as passenger check-in, airline availability, airline cargo, departure control, and airline message interface solutions - bringing added efficiency, productivity, and convenience.

Competing effectively in the hospitality industry requires delivering the convenience, pricing, and services that ensure your customers come back soon and often. We build and continually enhance applications that help you increase customer loyalty and maximize occupancy levels.