Business Support Systems (BSS)

We have outstanding systems integration and support skills to support your Business Support Systems (BSS).

  • Best-of-breed Billing Solutions

    Our solutions allow you to move from legacy billing systems to advanced solutions running prepaid or postpaid systems.

  • Revenue Management Consulting Services

    We help you increase business performance through the monitoring, management and containment of economic risk with an impact on both revenue and cost.

  • CRM

    Our solutions and models help you handle customer relations, sales force automation, customer service, helpdesks and marketing automation.

  • Multi-Channel Contact Centers

    We evaluating and setting up the contact centre’s technological and applications infrastructure, and workforce management solutions for multi-channel handling of customer relations.

  • Online and Mobile Services

    We provide a unique mix of Web strategy, design integration, user experience, and development expertise that enables us to develop web solutions that better engage your audience and deliver business results.

  • Business Consulting Services

    We support strategy definition for Marketing, Sales & Customer Operations (GO-TO-Market model, Integrated multichannel Caring model).

Operations Support Systems (OSS)

NTT DATA provides specific solutions and skills for controlling infrastructure and processes in TDM (Time-Division Multiplex) and IP networks. Our services include but are not limited to the following.

  • Service Assurance

    Our solutions assist you in handling breakdowns, service interruptions and service restoration; inventories and traffic; and managing SLAs for undertaking remedial or preventive action on networks.

  • Network Inventory and Provisioning

    We help you in keeping down network capital and running costs by optimizing the use of network assets and managing the life cycle of network services and components.

  • Field Service Transformation

    Our solutions allow you to automate the problem resolution process in support and maintenance, especially for contact management, handling Service Requests, managing and planning action in the field, managing maintenance contracts and guarantees plus analysis of the support process.

Network and Service Platforms

Our services regarding Network and Service Platforms allow Telecom providers to build service delivery architecture necessary to develop and maintain services in a speedy and effective manner.

  • Flexible Machine-2-Machine Platforms and Extensive Service and Support

    Smart metering, eMobility and Car2X communication are a strategic focus area for telecommunication providers - we have the expertise to drive innovation and capitalize on the opportunity.

  • Security and Testing Solutions for Android Platforms

    AeroLinx (ADL/MDM:AirDownload/Mobile Device Management) enhances security for business use of Android devices that provide remote control service.

    ATESTA verifies Android applications and customized Android platforms on various devices and multiple versions at low cost and high speed, using proved tools and testing methodology.

MVNO

Launching a MVNO (Mobile Virtual Network Operators) initiative requires multiple skills, extensive planning and outstanding project management.

NTT DATA leverages an extensive experience in the telecom industry to reduce risk and increase time to market for customers that intend to enter the mobile communications business.