Case Study : Strategy and transformation

Creating an Actionable Measurement Strategy
Measures that Matter

MISI helped a large financial firm establish an actionable measurement strategy for their financial advisor's workstation, which lead to a 15% adoption increase and reduced maintenance costs.

• Client Company : Not Disclosable
• Business Units : MISI Company Ltd.

Creating a Successful Customer Experience
Aligning Touch Points to Customer Needs

MISI helped a large pharmaceutical company improve the business impact of their patient websites by aligning their customer experience around customer needs.

• Client Company : Not Disclosable
• Business Units : MISI Company Ltd.