Services : Europe and Middle East

Payment Systems

The Payment Systems is a software suite that addresses the core IT system needs of the banking sector.
On the payment side, its adoption allows to comply rapidly to regulations such as SEPA and seize new business opportunities, whilst lowering IT operations costs.
Entirely Java and SOA-based, it overcomes the static application silos by the usage of new architectures, based on reusable components. Implementation times are decreased significantly, and integration with existing banking systemsis easily achieved and maintained.

Embedded and Real Time Systems

We provide design and development capabilities for embedded software that supports real-time and mission critical systems.
We support the whole software lifecycle, from analysis, design of software architecture and software components, implementation, testing and validation, maintenance.
We master a wide range of technologies in terms of hardware devices, Real-Time Operating Systems, development environments, to address the needs of diverse industry and application domains, such as Telecommunications and Radio Access (BTS, nodeB, optical Switch, Microwave devices, OSS,…), Defense Systems (Vessel Control Systems, Network Enabled Capabilities Architectures,…), Manufacturing and Automation, Aerospace (Flight Control Systems), Transportation.

CRM design and implementation

Our end-to-end CRM capabilities allow us to take responsibility of the whole CRM development lifecycle, from strategy to design to implementation & testing up to post-implementation support.
We have relevant practical experience on real CRM projects for large customers, both in “green field” and legacy replacement scenarios.
We developed a solid reputation for being specialized in highly complex projects in terms of size, business criticality and relevance of impact on the organization’s strategies.
We have more than 300 skilled professionals in CRM, ranging from consulting to implementation and application maintenance.
We master several CRM platforms, such as Oracle/Siebel and Microsoft Dynamics CRM.
As far as Siebel is concerned, we have in excess of 60 certified professionals on all versions of the platform, ranging from 5.X to 8.X. In the telecommunications sector, we manage some of the largest wireline and wireless Siebel implementations worldwide, supporting tens of million Customers and Lines, and several thousand Call Center Agents.

Optimized Manufacturing Solutions

NTT Data Group manages sales and distribution, supply chain, manufacturing and planning, and financial management applications for global manufacturing clients. We also have a strong track record of supporting large ERP solutions from leading software vendors including SAP and Oracle. In addition, we offers other manufacturing-specific solutions including RFID and smart card framework consulting, return/recall management systems, procurement and payables solutions, and EDI/data exchange services. By evolving, operating, and maintaining your entire value chain of systems and processes, we boost your organizational productivity, brings you greater flexibility, and lowers the total cost of ownership.

Insurance Software Solutions

NTT DATA Group provides Claims, Policy Administration, and Risk Management software solutions to the insurance industry. Our General Insurance Claims Management Software is used by third party claims administrators, state and local governments, councils, captive insurers, and corporations that self-insure general risks or administer “under excess” claims.

Product Quality 360

NTT DATA Group’s Product Quality 360° gives manufacturers unprecedented control over product quality across your extended supply chain — no matter where in the world your suppliers, contract manufacturers, and customers are located. Product Quality 360° combines: product quality strategy expertise with a world-class enterprise integration team and a powerful cloud-based application that collects, aggregates, analyzes, and reports on product quality data across the enterprise for unprecedented insight and control. Leveraging your existing SAP systems, Product Quality 360° enables you to lower defect rates, reduce manufacturing and warranty costs up to 20%, and decrease product returns up to 20%.

Accelerated Run SAP

Proven to optimize SAP solutions, the Run SAP methodology helps lower TCO, improve technical performance, and optimize ongoing management of end-to-end (E2E) solution operations. NTT DATA Group, an SAP certified partner in Run SAP and an early adopter of the methodology, has created an accelerated solution utilizing the SAP Solution Manager toolset to make sure your entire SAP landscape is benefiting from the Run SAP methodology.

Application Development and Management Outsourcing

NTT DATA Group’s next-generation, dynamic application management outsourcing solution helps CIOs and IT directors directly impact business performance. The solution is fast, accurate, and actionable, and it typically delivers immediate cost savings of between 25 - 40%. We specialize in the evolution, operation, and maintenance of mission-critical applications and our comprehensive approach provides significant improvements in operational excellence, risk mitigation, and tangible performance enhancements. Moreover, we optimizes local accountability and visibility, while providing a flexible mix of global resources to bring you the right skills at the right cost.

Infrastructure Management Services

NTT DATA Group’s Infrastructure Services have worked inside companies of all sizes to evolve, operate, and maintain the systems that support their mission-critical business applications. Our clients typically save 25 - 40% on their infrastructure operations costs by using our Remote Infrastructure Management (RIM). RIM ensures 24x7 access, monitoring, and management of the infrastructure that supports your business applications. We will also help you achieve operational excellence by focusing your IT organization on the activities that drive the greatest business value. We do this by optimizing cost and performance.

Business Analytics/EPM and GRC Services

NTT DATA Group offers a suite of Enterprise Performance Management (EPM) and Governance, Risk, and Compliance (GRC) solutions, including our unique Financial Fast Close^TM Service, to help companies eliminate bottlenecks for more efficient business performance, accelerate the end-to-end financial close process, and ensure compliance with the latest regulations, including International Financial Reporting Standards (IFRS). Our EPM and GRC Services optimize the performance of your SAP BusinessObjects and Oracle Hyperion platforms so you can reduce cycle times and total cost of ownership (TCO), increase transparency, and align business activities to achieve enterprise strategies. Our comprehensive EPM and GRC services span consulting, technical consulting, full lifecycle implementations, upgrades and migrations, comprehensive training, and ongoing support.

SAP CRM Strategy and Implementation

NTT DATA Group’s SAP CRM Head Start solution combines a change management approach with rigorous planning and accelerated deployment solutions so you get closer to your customers, improve services, and fuel growth faster. Our SAP CRM Head Start Solution enables you to gain insight about your customers, suppliers, and partners quickly with a centralized CRM solution that supports your end-to-end sales, service, and marketing processes. We bring the tools and expertise to help you develop an SAP CRM strategy, rapidly execute, and ensure user adoption company wide.

Enterprise Cost Optimization

NTT DATA Group’s Enterprise Cost Optimization helps financial services institutions lower IT cost of ownership, reduce operational risk, and enhance management capacity offshore. The offering starts with a rapid assessment of your application portfolio and business processes, and executes on practical and actionable recommendations for optimizing your IT investments through application portfolio rationalization, application and business process outsourcing, and legacy modernization.

Application Portfolio Assesment

NTT DATA Group’s Application Portfolio Assessment is a business-based, metric-driven approach to application rationalization that identifies and delivers real savings and performance improvement opportunities. Our method classifies applications in five areas: retain, invest in, replace, retire, or offshore. We then take swift action on outsourcing and infrastructure consolidation opportunities so you can quickly free up vital capital while planning longer-term improvements. Typical cost savings are 10-15% from retiring redundant applications; 20-40% from server consolidation; and 30-50% savings in operation support.

Business Process Outsourcing Solutions

Having access to valuable business insights empowers you to take advantage of previously unforeseen, business opportunities. NTT DATA Group provides end-to-end implementation of Business Intelligence Solutions using the BusinessObjects Suite as well as Oracle applications such as Oracle Financial Analytics, Oracle Human Resources Analytics, Oracle Sales Analytics, and Oracle Business Indicators. We enhance data visibility by integrating enterprise and legacy applications such as SAP and the BusinessObjects Suite — providing a single version of the truth.

Test Automation

NTT DATA Group’s Test ACE helps enterprises improve the efficiency and effectiveness of application testing while lowering costs, reducing risks, and improving overall system performance. Our comprehensive test automation services are designed to address the entire spectrum of clients’ testing needs, from the strategic to the operational. As a result, their systems experience fewer bugs and greater stability. Our functional and performance testing automation solutions use industry-standard testing methodologies and the optimal testing tools for your environment.

Application Development Solutions

NTT DATA Group supports all phases of the development lifecycle and is renowned for its program/project management approach and track record. We can reduce application development and integration costs by as much as 30% while lowering risk, enhancing product quality, and improving time-to-market. We accomplish this by taking advantage of our disciplined project execution approach, multi-disciplinary teams, and a seamless ability to blend the right mix of onsite, offshore, and nearshore resources to meet and adapt to your specific needs. Our responsive, vendor-agnostic approach ensures flexibility, leverages open source where feasible, and maximizes your return on investment.

Quality Assurance & Testing Solutions

NTT DATA Group addresses Quality Assurance and Testing (QAT) at the enterprise level, continually identifying opportunities to optimize your IT investment. Our holistic application testing approach gives you an advantage. We do not just provide the scale and resources to support your testing volume; we work with you to more effectively solve business problems. We have long been acknowledged as an industry leader in QAT. By leveraging our solution, defect prevention and detection techniques, shared tools and infrastructure, and increased automation, clients typically achieve a 30-50% overall cost reduction for multi-year engagements.

SAP ERP Solutions

NTT DATA Group has a long history of successful SAP implementations with leading brands, from small business SAP integration to enterprise ERP solutions.
We provide world class SAP services and support, including; SAP ERP implementation expertise, enterprise SAP consulting, access to leading SAP experts and a global service delivery and support infrastructure (incorporating enterprise level SAP hosting).
We’ll help you pinpoint and implement the functions that are relevant to your business. That way, you can rest assured that you’re only getting the solutions you actually need. Of course, if you want to expand in the future, or if your software requirements increase, we’ll also be there to help upgrade and adapt your system to meet these new demands.
If you need a solution that’ll cover your entire value chain and that can be implemented and operated transparently and quickly within sensible cost parameters, then NTT DATA Group has just what you are looking for. By pre-configuring your industry solution, based upon SAP Business All-in-One, we can set up the majority of your processes in advance as part of a complete solution. As well as saving you time and money, this also gives you a good idea of what your solution will look like, or should look like, at the very start of the project.

Managed Services

Whether you need custom applications, off-the-shelf solutions, a fully integrated suite of systems, or looking for targeted insourced, outsourced, offshore or onshore solutions, we will provide the right blend. NTT DATA Group’s extensive domain, technology, and business process expertise in all industries makes us a preferred partner for variety of organizations.
By evolving, operating, and maintaining your most critical applications and business processes, we enable the information visibility and operational efficiencies needed to speed product development cycles, improve quality, and reduce the total cost of managing your IT investment.
NTT DATA Group’s Managed Services solutions are built to strategically align IT operations with each client’s business objectives, leverage existing IT invstments through complete lifecycle application management and deliver highly available and optimized services that provide flexible and cost-effective soltions.

Compliance

With IT expertise for the insurance industry, NTT DATA Group’s Compliance Services protect clients from liability by ensuring adherence to regulations and best practices.

Product Engineering Services

NTT DATA Group’s Implementation Services provide the vital tools, skills and resources needed to install, integrate, or upgrade new and existing products. We assign our implementation consultant to every client to ensure success. We provide a Structured Implementation Process that helps Companies identify champions, define success metrics, determine internal roles and responsibilities, market and communicate to stakeholders and learners, and monitor milestones and return on investment.

IT Services

NTT DATA Group provides a mix of offshore and onsite services for the Insurance Industry. Through our offshore Client Engagement Model, we assist our clients in rapid development, deployment and integration of critical applications across a host of technologies. As a strategic IT partner, we are also involved in enhancement of our Client’s core IT applications.

Off-shore Development Services

NTT DATA Group offers the benefit of thorough knowledge of technology components, software tools, integration techniques, and multi-platform environments to create optimally integrated systems that support clients’ business and technology requirements. We assist clients from initial requirements definition to architecture design, application selection and integration, development and deployment.

SAP Solutions

SAP ERP covers all of the standard functions a mid-sized company could ever need and itelligence will helps pinpoint and implement the functions that are relevant to your business. Rest assured that our clients are only getting the solutions they actually need. When clients want to expland or if their software requirements increase, we are there to help upgrade and adapt systems to meet new demands.

SAP Consulting

Just as production or manufacturing machinery and vehicles or technical equipment need regular professional maintenance and servicing in order to always be efficient, so do SAP and IT systems. The maintenance and servicing of your SAP and/or IT system landscape permanently binds human and material resources, making them unavailable for your core business.
NTT DATA Group provides both technical and functional SAP consulting services with our consultants having deep experiences in full implementation cycles globally.
We are also available for out-sourcing the necessary skilled people to ensure that your SAP system is working at an optimum rate.

Technology Solutions

NTT DATA Group delivers solutions on a variety of technology platforms including Oracle, SAP, Microsoft, Java, and HP. We have successfully developed social networking and Web 2.0 solutions that enable collaboration both within and across the enterprise. We help customers architect their IT landscape to keep it agile and flexible by leveraging Cloud Computing and Service Oriented Architecture.
Our strong focus is on improving business processes that makes the enterprises more competitive leveraging technology. We partner with all the major technology vendors that enable us to deliver integrated solutions.

Outsourcing Solution

NTT DATA Group’s outsourcing engagements focus on governance, continuous improvement, innovative approaches to relationship management, all based on a very well planned transition process. Our outsourcing solution framework is built on performance management and customer service excellence. Our outsourcing practice, client service executives, delivery, practice, and sales teams are all aligned to ensure highest level of customer satisfaction throughout the lifecycle.

System Integration

NTT DATA Group can help you realize business process improvements, gain access to real-time information and visibility into your performance. Our experienced team will help you navigate the complexities of your ERP environment and connect business with technology. Our team will help you maximize the value of your IT investment while minimizing the risk.

Consulting

NTT DATA Group brings strong business and solutions focus to all of its consulting engagements. Our consultants have significant domain knowledge in the industry verticals that are our specialties. We bring Best Practices and leverages industry benchmarks to improve business processes that enable business transformation.
Focused on people, process, and technology, we ensure that our customers capture the benefits of any solutions implemented to maximize the return on their Enterprise Resource Planning (ERP) investment. Change management and end user training are built into our delivery framework to ensure that any new process is executed smoothly and the knowledge is transferred.

Application Management & Hosting

NTT DATA Group offers a full service portfolio that focuses on generating benefits and adding value for our customers with our future-oriented approach to technology, leading ERP and integration expertise, consistent industry orientation, international presence and many years of project experience.
Application Management provided by us brings transparency in IT solutions and costs, as well as equal or better quality. In addition, operating expenses are lower than if IT departments are run internally, with the option of using off- and near- shore potential. As a rule, operating costs are up to 30 percent less.
We are a partner for Application Management - from defining a sourcing strategy through to running and maintaining applications.
As for SAP, we enable organisations to “Thrive After Go-Live” through our Support Advantage Application Management service offerings. Support Advantage offers companies a one-stop-shop for application, technical support and hosting.

Portals

NTT DATA Group gears portals towards process support. Portals thereby supply customers, partners, suppliers and employees with exactly the services and information that they need in the appropriate context.

Finance Transformation

NTT DATA Group delivers active change for finance and control.
We can help clients meet these requirements by transforming the finance department and optimising processes, content and IT support.

Customer Management

NTT DATA Group supports a consistent customer management strategy. We work with you to create a customer management strategy that achieves success. We assist in consistently aligning all business processes, products and services to meet customers' needs. We help you apply "moments of truth" analysis to concentrate your resources on relevant and profitable aspects of customer interaction.

Business Process Management

NTT DATA Group BPM consulting begins with the actual process and continually measures its quality through the Six Sigma methodology. Anything that can be measured can also be managed, this is the basis for true process management. Furthermore, we support companies through business process integration, with all BPM methods for business and IT strategy integration.

Business Intelligence

NTT DATA Group turns information into mission-critical knowledge. We support your company in using Business Intelligence (BI) as the foundation for business decision making and establishing appropriate management mechanisms.
We have the expertise to extract the data you need from your systems as well as data warehousing knowledge to clean and prepare that data for use. We advise you on the selection and use of key data in forecasting, management and analysis, and implement user-friendly, target market oriented reporting solutions with cockpits, dashboards and scorecards.