Services : Consulting Services
- CRM design and implementation
Our end-to-end CRM capabilities allow us to take responsibility of the whole CRM development lifecycle, from strategy to design to implementation & testing up to post-implementation support.
We have relevant practical experience on real CRM projects for large customers, both in “green field” and legacy replacement scenarios.
We developed a solid reputation for being specialized in highly complex projects in terms of size, business criticality and relevance of impact on the organization’s strategies.
We have more than 300 skilled professionals in CRM, ranging from consulting to implementation and application maintenance.
We master several CRM platforms, such as Oracle/Siebel and Microsoft Dynamics CRM.
As far as Siebel is concerned, we have in excess of 60 certified professionals on all versions of the platform, ranging from 5.X to 8.X. In the telecommunications sector, we manage some of the largest wireline and wireless Siebel implementations worldwide, supporting tens of million Customers and Lines, and several thousand Call Center Agents.- Public Transportation Smartcard Ticketing Solution
NTT DATA Group is helping to revolutionize public transportation. We’re delivering on the promise of smartcard technology by designing, building, and managing one of the largest public transportation ticketing projects in the world. By applying smartcard and micropayment technology, business process improvements, an onsite team with hands on expertise in the transportation industry, and the economic advantages, we are simplifying traveling by train, tram, and bus across an entire region. Our solution uses a secure plastic card that stores value and retains transaction history. Our online PMO provides unprecedented visibility into project status. As a result, our client is reaching each milestone on time and on budget.
- Enterprise Cost Optimization
NTT DATA Group’s Enterprise Cost Optimization helps financial services institutions lower IT cost of ownership, reduce operational risk, and enhance management capacity offshore. The offering starts with a rapid assessment of your application portfolio and business processes, and executes on practical and actionable recommendations for optimizing your IT investments through application portfolio rationalization, application and business process outsourcing, and legacy modernization.
- Application Portfolio Assesment
NTT DATA Group’s Application Portfolio Assessment is a business-based, metric-driven approach to application rationalization that identifies and delivers real savings and performance improvement opportunities. Our method classifies applications in five areas: retain, invest in, replace, retire, or offshore. We then take swift action on outsourcing and infrastructure consolidation opportunities so you can quickly free up vital capital while planning longer-term improvements. Typical cost savings are 10-15% from retiring redundant applications; 20-40% from server consolidation; and 30-50% savings in operation support.
- SAP Consulting
Just as production or manufacturing machinery and vehicles or technical equipment need regular professional maintenance and servicing in order to always be efficient, so do SAP and IT systems. The maintenance and servicing of your SAP and/or IT system landscape permanently binds human and material resources, making them unavailable for your core business.
NTT DATA Group provides both technical and functional SAP consulting services with our consultants having deep experiences in full implementation cycles globally.
We are also available for out-sourcing the necessary skilled people to ensure that your SAP system is working at an optimum rate.- Consulting
NTT DATA Group brings strong business and solutions focus to all of its consulting engagements. Our consultants have significant domain knowledge in the industry verticals that are our specialties. We bring Best Practices and leverages industry benchmarks to improve business processes that enable business transformation.
Focused on people, process, and technology, we ensure that our customers capture the benefits of any solutions implemented to maximize the return on their Enterprise Resource Planning (ERP) investment. Change management and end user training are built into our delivery framework to ensure that any new process is executed smoothly and the knowledge is transferred.- Software & Service
NTT DATA Group takes full advantage of the knowledge and experience from our activities to develop new business. Paying particular attention to new IT service, we are directing our strengths toward the creation of new business.
We are working on the speedy introduction of software and solutions, establishing the localization and other development systems that this requires.
