Services : Customer Relationship Management

CRM design and implementation

Our end-to-end CRM capabilities allow us to take responsibility of the whole CRM development lifecycle, from strategy to design to implementation & testing up to post-implementation support.
We have relevant practical experience on real CRM projects for large customers, both in “green field” and legacy replacement scenarios.
We developed a solid reputation for being specialized in highly complex projects in terms of size, business criticality and relevance of impact on the organization’s strategies.
We have more than 300 skilled professionals in CRM, ranging from consulting to implementation and application maintenance.
We master several CRM platforms, such as Oracle/Siebel and Microsoft Dynamics CRM.
As far as Siebel is concerned, we have in excess of 60 certified professionals on all versions of the platform, ranging from 5.X to 8.X. In the telecommunications sector, we manage some of the largest wireline and wireless Siebel implementations worldwide, supporting tens of million Customers and Lines, and several thousand Call Center Agents.

SAP CRM Strategy and Implementation

NTT DATA Group’s SAP CRM Head Start solution combines a change management approach with rigorous planning and accelerated deployment solutions so you get closer to your customers, improve services, and fuel growth faster. Our SAP CRM Head Start Solution enables you to gain insight about your customers, suppliers, and partners quickly with a centralized CRM solution that supports your end-to-end sales, service, and marketing processes. We bring the tools and expertise to help you develop an SAP CRM strategy, rapidly execute, and ensure user adoption company wide.

Customer Management

NTT DATA Group supports a consistent customer management strategy. We work with you to create a customer management strategy that achieves success. We assist in consistently aligning all business processes, products and services to meet customers' needs. We help you apply "moments of truth" analysis to concentrate your resources on relevant and profitable aspects of customer interaction.