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CRM Solutions

Understanding and improving the customer experience in real time

NTT DATA provides services for all aspects of CRM, from strategy and roadmap, through design and deployment, to ongoing support.

Accelerate Your Time to Value

Today's C-level executive demands faster results and quicker time to market. We've developed a proprietary methodology for managing Customer Relationship Management implementations with business value delivered in weeks, not months or years.

Delight Customers and Grow Revenue

With more than 10 years of collaboration with the largest CRM software platforms: SalesForce.com, Siebel, and Microsoft Dynamics, NTT DATA is your go-to partner for CRM solutions. NTT DATA offers strong project management, high flexibility and special expertise in large-scale projects, based on own assets and specialised methodology.

Attracting new customers, retaining existing ones, and improving customer satisfaction requires a synchronisation of all business processes related to sales, marketing, customer service, interaction centre and social media. NTT DATA leverages its deep understanding of business processes, as well as its rich IT expertise and strategic partnerships with major CRM software vendors, to provide tailored CRM solutions that improve customer interactions and enable growth.

Domain Expertise:

Sales

Flexible solutions that support the complete product lifecycle management from design to sell, new product/service introduction, e-commerce and payment & order process optimisation.

Marketing

Comprehensive solutions for the whole campaign lifecycle: customer segmentation and clustering, planning, design, execution and result analysis. Analytics to increase customer insight and support strategic decisions.

Customer Services and full customer experience

Powerful multichannel case management solutions combining digital and mobile technologies, customer engagement and omni-channel.

CRM IT consulting

  • IT Advisory

  • System Integration

  • Digital & Mobile, CRM Software, E-commerce, Retail Systems

  • Backend integration

  • Customer Data Management

  • Business Intelligence

 

“With our global experience, combined with our focus on innovation and strategic execution, we will continue to push our current and future clients to meet and exceed their business goals.”

Enhance Profitability With Innovative Customer Solutions