Provider lifecycle operations, reimagined with AI
Get your complimentary BPaaS Provider Lifecycle Management Assessment
AI across the provider lifecycle
How do you speed provider activation, keep provider data trusted, and lower cost to serve as networks grow more complex?
Health plans are stretched thin — managing talent shortages, aging systems, and rising costs while still expected to grow and deliver exceptional provider experiences.
It’s time to identify where transformation can create the most value for your health plan — and exactly where to start.
NTT DATA's intelligent, AI-enabled operations take on that burden, so your teams don't have to.
Speed provider activation - Accelerate contracting and onboarding turnaround times so providers are live and productive faster.
Keep provider data trusted - Improve provider data accuracy across rosters, directories, and downstream systems to reduce member calls and compliance risk.
Lower cost to serve - Reduce operational costs and lift processing productivity as networks grow more complex — without compromising the provider experience.
Where AI transforms provider operations
NTT DATA's Intelligent PLM suite uses AI, automation and payer-specific accelerators to simplify provider operations end to end. Pre-integrated with your core admin platform, it deploys AI agents trained on real payer workflows at every stage — from intake and credentialing to contracting and support — with cross-system orchestration that keeps work moving instead of stalling at handoffs.
Real-time visibility, human oversight at key decisions, and continuous bottleneck detection help you catch problems early — while built-in audit controls keep every step compliant.
Unlock the value hidden across your provider lifecycle
Your free PLM transformation assessment is tailored to your organization — benchmarking maturity, sizing the opportunity, and defining a clear path forward.
Performance benchmarking
- Identify friction across provider journeys
- Baseline cycle times, handoffs, and exceptions
- Identify workflow and data dependencies
Opportunity sizing
- Provider operations capability assessment
- Transformation value estimate
- Priority improvement areas
Tailored roadmap
- A future-state PLM operating model
- A phased transformation roadmap
- A prioritized implementation plan
Delivered through an immersive workshop
A focused two-hour workshop with our business and technology experts to benchmark current process maturity and develop a prioritized roadmap.
The numbers
- 20–40% Lower cost of operations
- 5x Faster provider contracting TAT
- 5%+ Improvement in provider data accuracy
- 20–30% Fewer provider-related member calls
Why leading payers choose NTT DATA
Modernizing mailroom operations at scale with battle-tested delivery powered by our suite of accelerators and partner ecosystem.
- 35+ Years of proven delivery across 30+ payers
- 50M+ Live AI agents activated in payer workflows
- 7 Agile global delivery Centers of Excellence
- 100% Real-time document capture, same day ingestion
- 24x7 Operations supported by global delivery CoEs