NTT DATA Named a Leader by ISG for Insurance ITO Services and for Insurance Strategic Advisory and Enablement Services

TOKYO - March 12, 2026 - NTT DATA, a global leader in AI, digital business and technology services, today announced that it has been named a Leader in the ISG Provider Lens® Insurance Services - Strategic Capabilities (Insurance GenAI and Agentic AI Services) report.

The ISG report analyzed the strengths, challenges and competitive differentiators of 18 different insurance GenAI service providers. It assessed each company's GenAI offerings, technical capabilities, market presence and ecosystem partnerships, while showcasing how they apply advanced technologies to meet evolving enterprise demands. According to ISG, providers in the leader's quadrant distinguished themselves through comprehensive product and service offerings, a strong market presence and established competitive positions.

Ashish Jhajharia, Lead Analyst, ISG, said: "NTT DATA enhances policyholder engagement and strengthens the insurance value chain by using GenAI for tailored solutions and Agentic AI for AI-driven automation to improve efficiency in claims handling and policy management."

The report highlights NTT DATA's comprehensive GenAI offerings, which help insurance enterprises drive end-to-end transformations across IT, business and data. These capabilities support the modernization of contact centers, streamlining of corporate functions and improves the entire insurance value chain. ISG also recognized NTT DATA's GenAI-driven consulting services, noting the company's balanced approach reduces risk while maximizing value. This approach leads to process overhauls, enhanced customer relationships, personalized services, new value streams and empowered staff.

"Being recognized as Leader by ISG endorses our expertise in applying AI for solving complex business problems," said Bruno Abril, Head of Insurance, NTT DATA, Inc. "We are committed to helping insurers adopt Agentic AI at scale, while prioritizing regulatory compliance, data security and ethical AI practices to ensure reliability and transparency. Through NTT DATA AI for Insurance, we provide integrated, prebuilt agentic solutions for improving underwriting and claims productivity and enabling premium growth while reducing operational expenses."

ISG also commended NTT DATA's GenAI consulting capabilities, which focuses on identifying high-value use cases, designing responsible solutions and driving organization change management for insurance enterprises. The company's robust Agentic AI capabilities further enable advanced risk assessment, claims processing and underwriting through AI-driven automation and data analysis. NTT DATA emphasizes seamless integration with existing systems, real-time data management and improved decision-making, helping to improve customer service.

About ISG Provider Lens^® Research

The ISG Provider Lens^® Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.

About ISG

ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.

TOKYO — September 24, 2026 –  NTT DATA, a global leader in AI, digital business and technology services, today announced it has been named a Leader in two ISG Provider Lens® reports: Insurance ITO Services and  Insurance Strategic Advisory and Enablement Services. The recognition follows the launch of NTT DATA AI for Insurance, an AI-native agentic solution that converts complex core insurance workflows into governed, repeatable services.

The reports analyzed market trends and competitive dynamics among providers of insurance consulting and technology outsourcing services, evaluating how providers help global insurers navigate AI-led modernization, regulatory complexity and operating model reinvention. Across both reports, ISG celebrated NTT DATA's global insurance advisory capabilities and AI-led ITO delivery

NTT DATA also earned a Leader ranking in the ISG Provider Lens® 2025 Insurance GenAI and Agentic AI Services study, backed by its agentic capabilities and proprietary GIDP and LifeSys™ platforms – further distinguishing its ITO capabilities.

Insurance ITO Services

The Insurance ITO Services report noted that NTT DATA advances insurance ITO by combining its NTT DATA AI for insurance, hybrid cloud orchestration and insurance domain expertise to support the modernization of insurers’ IT systems.

Insurance Strategic Advisory and Enablement Services

ISG’s Insurance Strategic Advisory and Enablement Services report highlighted NTT DATA's unified global insurance organization, which brings together regional insurance expertise under one strategic advisory offering. The report also cited NTT DATA's acquisition of The Alchemy Technology Services as strengthening its presence in the UK and Ireland, adding Guidewire specialty insurance and London market expertise. 

Ashish Jhajharia and Sandhya Navage, ISG Provider Lens® authors, commented: “NTT DATA brings engineering credibility to insurance modernization, pairing deep domain and platform expertise with the delivery scale to retire legacy cores rather than merely wrap them. Where many promise transformation and few can build it, NTT DATA turns modernization intent into systems insurers can actually run.”

"We believe being named a Leader in both ISG Provider Lens® reports reflects our ability to guide insurers from strategy through to execution,” said Bruno Abril, Global Lead, Insurance Industry, NTT DATA, Inc. “Our Global Insurance business, investments in capability, deep domain knowledge and NTT DATA AI for Insurance solutions give clients the confidence that we can help them translate AI ambition into measurable outcomes.”

For more information, find the reports here link.

About us

NTT DATA is a US$30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centres and application services. Our consulting and industry solutions help organisations and society move confidently and sustainably into the digital future. A Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centres as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over US$3 billion each year in R&D.

Visit us at https://www.nttdata.com/

About ISG Provider Lens® ISG Provider Lens®

Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.