Coca-Cola Beverages Africa relieves service-desk pressure with agentic AI

A truck with Coca-Cola branding driving along a desert road under a clear blue sky.

Coca-Cola Beverages Africa (CCBA) operates in many countries. With a stable, but increasingly stretched, IT service desk under pressure, CCBA partnered with NTT DATA to introduce a managed agentic AI platform. This reduces repetitive work, strengthens oversight and improves the employee experience while augmenting human capacity and supporting people-led service delivery — without disrupting day-to-day operations.