Pervasive AI is redefining the relationship between humans and machines. Human-machine synergy in systems driven by AI will create added value. For example, AI may offer safer driving for unanticipated dangers in automobiles, but humans can provide flexibility to adapt to changing conditions.
To use machines efficiently, humans have adjusted their activity to a machine's interface. AI brings about a new way of using machines where humans and machines cooperate on a task. This new way is expected to initiate a dramatic innovation in services that will make maximum use of IT's advantages.
For example, surgery-assisting robots with stereoscopic vision and a sense of touch enable physicians to experience procedures as if they are operating directly with their own hands. Direct presentation of intuitive information to others has enabled surgery that is far simpler and less burdensome to the patient than traditional endoscopic surgery.
In addition, AI-based behavior recognition technology has made it possible for machines to actively support humans. Grab-and-go stores, as an example, continually monitor customer behavior on premises so that all customers need to do is to pick up the desired merchandise and leave without thinking of paying. This is a new type of brick-and-mortar shopping experience where customers are not required to interact with either AI or machines.
A cooperative relationship between humans and machines can be established using an intuitive machine that maximizes human ability, the AI-enabled active support by machines and/or the combination of these two functions. The advantages of IT can be utilized more than ever before by combining the flexible behavior of humans with the more accurate and speedy decision-making of machines. The pursuit of such human-to-machine interactions will advance the relationship between human and machine to a new level while inspiring service innovation.