Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Networking Service Delivery Field Support Engineer (L1) is responsible for providing a professional first-line onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution. The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions. The role is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.

What you'll be doing

Key Roles and Responsibilities:

• Ensure that the assigned infrastructure at the client site is configured, installed, tested and operational
• Ensure that any software that is part of the solution is installed and configured according to client requirements
• Proactively identify problems and errors as they occur and log such incidents in a timely manner with the required level of detail
• Liaise with all stakeholders including client IT environments, carriers and NTT colleagues to expediate diagnosis of errors and problems and to identify a resolution
• Investigate first line support calls assigned and identify the root cause of incidents and problems following knowledge articles
• Respond to and diagnose all alerts, escalate to L2 Field Engineer when unable to resolve within the stipulated time
• Ensure incidents are updated with progress and resolution details in a timely manner using the required platform
• Ensure the efficient and comprehensive resolution of incidents and requests
• Apply tools, techniques and processes to track, log, report on and correct configuration items, components and changes
• Investigate problems in systems, processes and services and assists with the implementation of agreed remedies and preventative measures
• Provide first line remote and onsite technical support to clients
• Provide first line field engineering services to clients
• Report and escalate issues to 3rd party vendors if necessary
• Follow the required handover procedures for shift changes to ensure service continuity

Knowledge, Skills and Attributes:

• Work is reviewed periodically based on a set of defined procedures or precedence
• Normally receives general instruction on work and new assignments
• Learns to use professional concepts
• Excellent communicate skills, both verbal and written
• Ability to plan activities and projects well in advance, and take into account possible changing circumstances
• Ability to maintain a positive outlook at work
• Ability to work well in a pressurised environment
• Ability to work hard and put in longer hours when it is necessary
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
• Ability to adapt to changing circumstances
• Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Information Technology or Computing or related
• Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.

Required Experience:

• Entry level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers
• Entry level experience in technical support to clients
• Entry level experience in diagnosis and troubleshooting
• Entry level experience providing remote support in Networking technologies
• Entry level experience in relevant technology

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Networking Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients.

The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.

This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

The Networking Managed Services Engineer (L3) may also contribute to / support on project work as and when required.

What you'll be doing

Key Responsibilities:

• Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational
• Performs necessary checks, apply monitoring tools and respond to alerts.
• Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail.
• Assists in analyzing, assigning, and escalating support calls.
• Investigates third line support calls assigned and identify the root cause of incidents and problems
• Reports and escalates issues to 3rd party vendors if necessary.
• Provides onsite technical support to clients and provide field engineering services to clients.
• Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality.
• Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company.
• Proactively identifies opportunities for work optimization including opportunities for automation of work.
• May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines.
• May work on implementing and delivering Disaster Recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
• Additional skills proficiency such as (but not limited to) -
  • Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• CCNP or equivalent certification.
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).

Required Experience:

• 2nd/3rd level troubleshooting of incidents reported
  Configure switches
  Own S1 level incidents till closure
  Engagements with OEM wherever support required
  Updates to SDM in case of any major issue diagonised during troubleshooting or any anomalies observed as a part of log analysis etc.
  Monitor and analsye all infra monitoring tools deployed
  High level documentation
  Asign tasks to L2
  Overall Lead the respective domain team
  Engage with OEM's, client in technical discsuuionsas and when required
  Lead change request discussions with client

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

Under the direction of the Security Supervisor, the Security Officer Level 1 will play a critical role in ensuring the safety, security, and compliance of the NTT Data Center physical infrastructure, equipment, and personnel. The Security Officer Level 1 (L1) will work closely with the Data Center Operations Team (DCOPS) to ensure that security measures are in place and functioning properly. The Security Officer L1, an entry level position and is responsible for the administrative and operational duties associated with a site security team.

This position is client-facing, clear and concise communication is required. Security Officer L1 is responsible for protection of personnel and company property, manages access control, monitors CCTV systems, responding to incidents, and completing written reports. Team members are expected to collaborate with other departments to assist with matters pertaining to the efficient operation of the data center, including Shipping & Receiving. The position enforces and adheres to security procedures based on policies determined by the Security Management team. Your vigilance and attention to detail will contribute to maintaining a secure environment for the NTT Data Center customer and the infrastructure.

What you'll be doing

ESSENTIAL DUTIES & RESPONSIBILITIES

• Ensures that all employees, clients, vendors, and visitors on company property have proper company-issued identification.

• Patrols assigned post on foot to maintain visibility and observes possible unusual activity.

• Ensures that the client, its associates, and NTT Data Center personnel are provided with a safe and professional work environment.

• Investigates, addresses if possible, and report security, maintenance, and safety conditions.

• Ensures daily administrative documentation is concise and complete at all times.

• Maintains assigned equipment is functional and in presentable condition.

• Assist personnel with requests

• Completes various company or client assignments as required.

• Assists with Shipping and Receiving tasks.

• Responds to emergencies- coordinates with local emergency management resources

• Investigates and reports fires, evacuations, hazardous situations/other facility related events.

• Maintains familiarity of Security procedures and policies in addition to Company policies.

• Exposure to investigations involving security related accidents/incidents, interviews witnesses, complaints, and victims; gather and preservation of property

• Performs other job-related duties as assigned.

• Regular, predictable attendance is essential for satisfactory performance.

KNOWLEDGE, SKILLS & ABILITIES

• Experience with standard methods, practices, tools and equipment for the security team.

• Strong observational and surveillance skills, with the ability to detect and respond to security threats or breaches effectively.

• Knowledge of occupational hazards and safety rules.

• Ability to remain calm in an emergency.

• Excellent customer service skills.

• Excellent ability to communicate clearly and concisely in both written and verbal methods with clients, vendors, and co-workers.

• Ability to operate in a rigorous process-driven team environment.

• Ability to logically analyze and solve problems.

• Ability to multi-task.

• Strong organizational skills.

• Ability to work with a flexible schedule as required.

• Strong Team Player.

• Ability to follow instructions, adhere to security procedures, and work effectively in a team environment.

• Ability to work with a flexible schedule as required.

#GlobalDataCentersCareers
 

EDUCATION & EXPERIENCE

• High School diploma or GED required.

• Additional education or training in security-related fields is a plus.

• Six Months experience in security roles, preferably in a data center or similar environment.

• Experience in the administration and operation of: access control systems, CCTV systems with digital recording, and photo ID systems preferred.

• Demonstrated integrity, honesty, and reliability in fulfilling security responsibilities.

• Possession of relevant certifications such as Certified Security Guard (CSG) or Certified Protection Officer (CPO).

PHYSICAL REQUIREMENTS

• Approximately equal amount of time sitting and walking.

• Requires ability to bend, reach and stand for extended periods.

• Able to hear and speak into a telephone and walkie-talkie.

• Close visual work on a computer terminal.

• Dexterity of hands and fingers to operate any required computer keyboard, mouse, and other technical instruments.

• Requires ability to lift and carry objects weighing up to 50 pounds.

• Requires the ability to climb stairs and ladders.

WORK CONDITIONS & OTHER REQUIREMENTS

• Data Center environment, including outside perimeter and grounds.

• Exposure to all types of weather conditions.

• Exposure to unpleasant fumes and odors.

• Exposure to hazardous work environments.

• Must work on-site; no telecommuting.

• Must follow PPE (Personal Protective Equipment) guidelines as determined for the position.

• Must wear NTT security uniform and proper footwear and present a professional customer-facing image. Unless part of a religious accommodation, no visible piercings other than a maximum of 2 stud ear piercings permitted; no unusual/non-traditional hair colors such as green or hot pink. No visible inappropriate tattoos as determined by Security Manager and Human Resources.

• Must be comfortable working in a highly critical, highly confidential, fast paced environment with shifting priorities.

• Must be able to respond to emergency situations at the data center.

• Must be willing to work outside normal business hours, including weekends, late nights, holidays and be part of on-call protocol.

• Must possess a current, valid state-issued Driver’s License.

• CPR/First Aid Certification (can be obtained in first 6 months working for NTT).  

This position requires work to be done onsite at a data center facility and may require use of a personal mobile device. A monthly stipend will be provided to cover expenses incurred for using a personal device, if applicable.

NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Hourly base salary for this position is $ 18.90 - $ 23.60 and is eligible for overtime pay in accordance to local state and federal ‘Wage and Hour’ requirements.

All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.

Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

Working under the direction of the PMO, this position will manage multiple projects within the NTT Cloud Services Division and is responsible for the entire project life cycle (initiation, planning, execution, monitor & control, closure).

What you'll be doing

Objectives

• Manage all aspects of project management and project lifecycles by effectively initiating, planning, scheduling, controlling, and bringing to closure multiple, large, high profile, high priority projects.
• Act as a role model and mentor on project management methodology, standards, strategy, quality, and change leadership.
• Serve as an influential leader by demonstrating PM professionalism, passion/enthusiasm for success, providing communication/motivation and creating teamwork and collaboration.

Responsibilities

Responsibilities may also include assembling project teams, assigning individual responsibilities, identifying appropriate resources as needed, and developing schedules to ensure timely completion of projects. Communication with external customers regarding projects is required.

• Create and maintain an effort-driven project schedule for each project by identifying and monitoring: overall project timeline, project milestones, tasks, resources, task dependencies, and critical paths.
• Control and track project performance (scope, time allocations, cost, conversion targets, and quality) by constantly evaluating project progress and conducting regular team status meetings.
• Determine, monitor, and review all project economics, including costs, staffing requirements, resources, and risk.
• Provide leadership, direction and integrate activities with other departments to ensure successful implementation and support.
• Anticipate and identify risks and issues that may impact deliverables; develop and implement mitigation and corrective actions.
• Monitor and report on the status of project efforts (including weekly time reporting, issue management and risk prevention/mitigation)
• Ensure the project remains focused on key objectives and goals and comply with established methodologies. Develop and manage project expectations ensuring all applicable functional areas are engaged on the project.
• Develop and pro-actively execute project plans from initiation through close out; taking established PMO Best Practices and applying as needed to each project
• Ensure that the project stays on plan by identifying issues and actions and leading team members to resolve issues and complete actions; taking the initiative to make decisions consistent with achieving  project objectives
• Identify and manage risks associated with projects and minimize their impact on the project success
• Report on progress and escalate key issues to management in a timely manner to maintain progress

Required Experience

• Minimum 8 years of professional experience
• Minimum 5 years of formal Project Management experience (e.g., PMI/PMBOK) utilizing a consistent and methodical approach to project delivery
• Minimum 3 years of PM experience with Infrastructure projects  - e.g.,
  • Managed Service Provider/Hosted environments (Public or Private Cloud)
  • Server implementations
  • Firewall / security projects
  • Windows / Linux buildouts
  • Virtualization
  • Database server buildouts
  • Service Desk transition and operations
• Experience working in the Information Technology industry
• Experience managing concurrent projects and project teams in a global matrix organization that scale to 10+ resources.
• Experience managing medium/large scale projects - distributed resources, multi-data centers, etc.
• Solid change control experience.

Required Qualifications

• Bachelor's Degree or equivalent Project Management work experience
• PMP Certification

Required Skills

• Proficient with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• Proficient with Project Management tools including MS Project
• Demonstrated ability to manage multiple, concurrent projects
• Technology proficiency across managed services, infrastructure, application modernization, AI
• Knowledge of and demonstrated experience in project management processes and SDLC
• Excellent Communication Skills.  Must be comfortable communicating with C-level staff and possess demonstrated experience in making articulate and effective oral presentations to a variety of audiences
• Strong interpersonal skills; the ability to build relationships with and influence other functional areas
• Strong ability to professionally manage a cross-functional team of multiple project resources (including partner-resources and third party vendors) effectively.
• Ability to step into projects already in progress or in need of rescue
• Detail and big picture oriented
• Self-starter and proactive in fast paced and dynamic environment
• Organization and time management skills:  must be able to operate independently with minimal guidance by management and meet deadlines under pressure
• Problem-solving skills with ability to perform root cause analysis
• Extensive experience in meeting planning and facilitation
• Proactive issue and risk identification, tracking, management, and resolution
• Status collection and reporting – via documents and status meetings
• Experience in managing multiple projects, priorities, and project scope creep
• Ability to work in collaboration with project team members

Plus Skills

• Waterfall and Agile SDLC methodology experience
• ITIL Foundation Certification
• Professional Services background
• Financial Services experience/background
• Life Sciences experience/background
• Experience with compliance and audit requirements
• Experience with Windows SharePoint Services
• Experience with ServiceNow preferred

Working Conditions

• General office environment, includes remote
• Occasional travel required (less than 10%)
• This role requires flexibility, as off-hours activity will be needed to coordinate across a globally dispersed team

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The role of Critical Facilities Operations and Maintenance Engineer is a seasoned subject matter expert, responsible for working with all major systems within a facility or building such as electrical and HVAC systems and performs regular maintenance on all systems.

This role designs, plans, installs, and / or maintains mechanical, electrical, and other infrastructure systems in mission-critical, high-risk, or high-reliability data center environments.

What you'll be doing

Key Responsibilities: 

• Designs, plans, installs, and/or maintains mechanical, electrical, plumbing, and other infrastructure systems in mission-critical, high-risk, or high-reliability environments such as data centers or utilities infrastructure.
• Works with all major systems within a facility or building such as electrical and HVAC systems and performs regular maintenance on all systems. 
• Ensures proficient understanding of sensitive facility components that may be impacted by failures or malfunctions of infrastructure systems.
• Analyzes current operating conditions and recommends new preventative and proactive methods for maintaining and monitoring facilities systems. 
• Evaluates facility standards and practices to improve maintenance procedures and ensure optimal operational efficiency.
• Complies with organizational and governmental safety standards and coordinates response to emergency situations and ensures that corrective measures are rapid and thorough.
• Participates in the planning and installation of new facility systems and may work with multiple components including HVAC systems, air or liquid cooling systems, CRAC/CRAH units, power distribution units, fire systems, life safety systems, etc.
• Repairs all systems and monitoring and troubleshooting systems as problems arise.
• Coordinates with building administration to ensure common area services are properly provided to client and list services.
• Manages the feedback, response and corrective action (if any) process to address any client feedback and concerns on all facility matters.
• Assists in ensuring facility assets and installations are accounted for and monitored within the relevant policies and reporting procedures.
• Completes work order requests accurately and on time and within budget.
• May be required to order parts and supplies for maintenance and repairs.
• Assist in scheduling and supervising vendors/subcontractors during equipment / systems maintenance and service.
• Provides recommendation of improvements to the operations and maintenance program on an on-going basis.
• Provides any other engineering activities as required by the Critical Facilities Operations and Maintenance management team.
   

Knowledge and Attributes:

• Seasoned understanding of safe work practices, which are set by safety regulations and legislation.
• Seasoned proficiency of sensitive facility components that may be impacted by failures or malfunctions of infrastructure systems.
• Seasoned knowledge of Microsoft Office Suite - Word, Excel and Outlook.
• Seasoned knowledge of CMMS systems.
• Seasoned knowledge of critical facilities operations and maintenance.
• Seasoned knowledge of mechanical, electrical, and life safety monitoring and control systems typically used in critical environments.
• Ability to maintain a positive and professional working relationship with cross functional teams.
• Excellent communication skills, both written and verbal.
• Demonstrates good analytical skills, having an ability to analyze, refine, summarize, and clearly present data and information.
• Possesses passion for service, self-motivated, proactive by going beyond the call of duty and has an ability to handle multiple tasks.
• Ability to prioritize and meet tight deadlines and is comfortable working in a fast-paced and constantly evolving environment.

Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent in engineering or related field
• Trade Certification or state license in Electrical or Mechanical (HVAC)
• Professional affiliations (7x24 Exchange, IFMA, Data Center Pulse, etc.)

Experience required:

• Seasoned experience working in a similar engineering role, preferably a data center environment.
• Seasoned experience in electrical, HVAC, mechanical, controls, or other technical engineering and maintenance field.
• Seasoned experience interpreting blueprints/CAD drawings.
• Seasoned experience in facilities / building maintenance.
• Seasoned experience in designing, planning, installing and / or maintaining mechanical, electrical, plumbing, and other infrastructure systems in mission-critical, high-risk, or high-reliability environments such as data centers or utilities infrastructure.

#GlobalDataCentersCareers

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Associate Taxation Accountant is a developing subject matter expert, responsible for assisting with the preparation and submission of tax statements and returns for the company.

This role learns the skills to provide advice on financial and tax matters and provides assistance to ensure tax legislation and planning compliance.

The Senior Associate Taxation Accountant assists with maintaining documentation, support and research any relevant issues, responding to tax correspondence and assisting with the preparation of the quarterly and annual tax provision and related tax accounting.

What you'll be doing

Key Responsibilities:

• Uses tax form instructions and tax tables to make proper entries on tax submission forms.
• Ensures timely and accurate filing of all relevant direct and indirect tax returns.
• Assists with finding tax solution to assigned tax issues or errors from incorrect tax filings.
• Supports the coordination of specific processes to support the implementation and execution of the taxation cycle in accordance with the relevant laws and regulations.
• Prepares tax returns to ensure their alignment to federal and state income taxes for company at a local level for quarterly and annual federal and related tax compliance.
• Assists with the preparation of the quarterly and annual tax provision and related tax accounting such as the reconciliation of tax data on financial statements.
• Assists with preparation of documents on behalf of the company including written correspondence and documents to be submitted to the relevant taxation bodies.
• Assists with the preparation of responses related to all types of tax and collate the information required for tax audits and queries raised by taxation regulators in the region / country.
• Obtains any supporting documents and compiles tax schedules for annual income tax returns.
• Assists with the coordination and review of the payment of taxes and remains abreast of developments and trends in their area of focus.

Knowledge and Attributes:

• Ability to establish and maintain solid working relationships with stakeholders.
• Good planning and organizing skills.
• Knowledge of accounting processes and procedures.
• Problem analysis and solving skills.
• Ability to work under pressure and meet deadlines.
• Ability to prioritize workload in a fast-paced environment.
• Good verbal and written communication skills.
• Ability to multitask and work independently.
• Demonstrates mathematical skills.
• Exhibits deductive reasoning skills.
• Ability to produce a high quality of work.
• Demonstrate high ethics and adherence to company values.
• Precise and meticulous when preparing tax returns and other related documentation.

Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent in finance / accounting or related field preferred.
• Registered with a professional body as Tax Practitioner

Required Experience:

• Moderate level experience in similar role.
• Moderate level work experience in a related environment.
• Moderate level basic experience dealing with internal and external stakeholders.

#GlobalDataCentersCareers

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Software Solution Architect plays a pivotal role in designing and implementing technology solutions that meet both business objectives and customer needs. This individual leads the technical architecture and ensures alignment between the technical framework and business goals. The Solution Architect serves as a technical mentor, providing guidance and expertise in system design, development, and presales activities. With a focus on customer satisfaction, the role requires a balance of both business acumen and advanced technical knowledge to create innovative, scalable, and secure solutions.

What you'll be doing

The Software Solution Architect is responsible for defining and delivering software solutions for clients by closely working with both technical and business teams. This role involves leading the design of technical architecture, driving technical decisions, and ensuring the successful implementation of projects. The role also demands active participation in presales activities, including the creation of technical proposals, conducting workshops, and providing insights into the adoption of emerging technologies. The individual will act as a trusted technical advisor for internal teams and customers, offering guidance on best practices, ensuring the scalability and security of solutions, and managing technical risks.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Cloud Backend Developer is a developing subject matter expert, tasked with supporting the designing, developing, and testing of software systems, modules, or applications for software enhancements and new products including cloud-based or internet-related tools.

This role is accountable for supporting detailed design for certain modules/sub-systems, doing prototype for multi-vendor infrastructure, and showcasing it internally or externally to clients.

This role designs and develops functionality in a micro-services environment working with APIs, telemetry data, and running ML/AI algorithms on it, working with both structured and unstructured data.

What you'll be doing

Key Responsibilities:

• Develops applications that effectively accomplish client objectives and user needs.
• Designs and writes code for applications and maintain applications databases.
• Analyzes and edits existing software applications to improve and optimize functionality, fix problems, and enable their use on new hardware platforms.
• Remodels and adapts applications as needed to optimize performance.
• Identifies specific client needs and preferences related to the application.
• Tests applications extensively to ensure they are error and bug-free.
• Installs applications and acts as technical advisor.
• Communicates with relevant internal technical stakeholders to obtain information on project limitations, performance requirements, and interfaces.
• Consults with clients in the design phase to determine client needs.
• Produces software documentation following company software process and templates.
• Participates in software product review meetings and team meetings.

Knowledge and Attributes:

• Seasoned understanding of computer science, with specific knowledge of computer programming, application design, and user-focused features.

• Design, Develop, and Operate solutions for a cloud computing platform with baked in attributes of security, auditability and observability.

• Define and build value-add services on the platform using cloud-native principles.

• Expert level proficiency with at least one programming language such as Java and Springboot.

• Experience in writing automated tests using industry frameworks.

• Experience in programming frameworks (e.g. Spring Boot, Spring Cloud, 15 factor app principles) .

• Experience in Kubernetes is essential.

• Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.) with cloud native data management capabilities (e.g. relational db, no-sql db, graph db and object storage).

• Experince in developing high performance RESTful and GraphQL API's.

• Experience building custom annotations in Springboot to enable better tooling, code analysis, and code generation to standardize API invocation, OAuth token generation etc.Are familiar with modern development stack, e.g. Kotlin or Java 8+, TypeScript, React or Angular 2+, GraphQL, PostgreSQL.
   

• Worked with source control like Git
   

• Understanding of CI/CD, rapid delivery on production
   

• Experience with one of the cloud platform like AWS, Azure etc.
   

• Understanding different Agile methodologies

• Ability to write quality unit and end–to–end tests; debug and optimize existing and new code. 

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in computer science or software engineering or related field.
• Certification in various programming languages, for example (but not limited to) Java, Perl, Python, C++ preferred.
• Scrum / Project Management certification preferred.

Required Experience:

• Seasoned Software Applications Engineering, Software Development experience, or related work experience.
• Seasoned experience with Programming Languages such as (but not limited to)

  Java, Springboot, Kubernetes, Terraform, AWS/GCP/Azure, OpenAPI, REST, GraphQL, Databases (SQL, NoSQL, Graph DB), API Security

• Seasoned experienced with Linux or Unix and Windows operating systems.
• Seasoned experience working with SQL.
• Seasoned project management experience and/or experience working in an Agile environment.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

What you'll be doing

The Senior Principal Cloud Client Partner is a quota-bearing sales persona and has the primary responsibility to work with services teams to identify, develop, and close managed service and outsourcing deals. 

This is a services expert role, recognized as the client’s trusted cloud managed services advisor and applies consulting led sales skills to engage and close opportunities with decision-makers. 

This role works directly with clients at a variety of levels, as well as other internal sales and delivery expert teams such as Client Managers and pre-sales services-type architects and post the sale; the delivery teams that will manage the client’s outsourced solution. Deals often involve alignment on business outcome led multi-product/multi-vendor Cloud solutions with services.

This role ‘champions’ the delivery teams’ understanding of the client’s solution requirements, and initiates improvement programs ensuring that the client remains committed to NTT solutions which leads to more sales opportunities.

Building and developing excellent stakeholder relationships with clients, fully understanding the client and the industry in which they operate will be a core focus of this role. The focus of this role remains on converting the client to a managed services client resulting in multi-year renewals; deals may involve a long sales cycle.  

As a Senior Principal Cloud Client Partner, this role has the opportunity to partner with some of the biggest global organizations helping them convert to new business models.

Key Roles and Responsibilities:

Ensures the generation of demand and selling Cloud managed services solutions -

• Ensures the generation of demand by assisting clients to identify and qualify current needs and effectively articulate how NTT can add value through its services and solutions offering.
• Guides on addressing the objections that a client may pose in moving to a managed services solution.
• Guides on allocating and deciding sales time between assigned clients and new prospect opportunities; yet ensure focus remains on the top clients/prospects and balance opportunity size with likely outcomes.

Sales partnership -

• The success of the services agenda and successful sales will rely on successful partnership with others; this will include regional leads and services teams to work on the best outcome for the client.
• Work cross functionally with partners and/ or vendors to drive select deals through vendor-based opportunities.
• Work cross functionally with broader organization such as the Offer Management, Commercial Architecture and Delivery teams to promote and support high-value services opportunities.
• Advises on regional sales governance processes and Deal Clinics to profile opportunities.

Managed Services in​dustry trusted advisor -

• Guides on building deep and long-term relationships with client leaders in a Managed Services opportunity and execute a competitive win strategy through understanding the client’s business requirements and competitive landscape.
• Owns the maintenance of a high level of relevant service knowledge to have meaningful conversations with clients; including the industry that the client operates in.
• Develops the knowledge base of NTT’s services solutions within a services practice by sharing best practices with internal teams as well as client teams; ensuring that internal teams are aware of typical client challenges.

Deal construct​ -

• Owns the build and supports commercial solutions for Managed Services solutions and design deals that meet client’s needs and ensure win/win solutions for both client and NTT.
• Guides on constructing the managed services deal including the commercial modelling, negotiate contractual terms, mitigate legal risk and obstacles, and move the proposal to close to meet assigned quota.

Drive the sales process -

• Guides on managing a pipeline of opportunities and creating and documenting a shared strategy to meet sales target such as net new customer pursuit plans to land new logos, activities to achieve client satisfaction, minimize churn, cross-sell, upsell, revenue, and margin goals.
• Works with cross functional sales teams and commercial architects to successfully position the service and see the opportunity through to closure.
• Works with cross functional internal teams to ensure scope of work and proposals are tracked, managed and delivered on time.
• Develops and owns the implementation of an opportunity plan, to provide regular check-ins with the primary point of contact and have an established process for getting buy-in from all stakeholders
• Guides on ensuring data is accurate based on sales reporting standards to provide data-driven insights.
• Advises on the negotiation of deals with clients and lead the internal account management team to enable conclusion of services deals.
• Advises on the knowledge base of NTT’s solutions and services by sharing best practices, industry and technology trends with internal stakeholders and clients.
• Leads on regional reporting cadence as it relates to regional performance and major deal reviews.

Knowledge, Skills and Attributes:

• Excellent knowledge of cloud infrastructure principles and products
• Excellent understanding of and the ability to position NTT’s services offerings that may span multiple technology domains across Cloud Infrastructure Managed Services, Support Services, Consulting Services and Technical Services.
• Excellent understanding of platform delivered services and how to articulate the value of standardized, centralized and optimized services.
• Conversant with a business outcome led approach to sales.
• Strong understanding of broader IT infrastructure components, such as servers, storage, virtualization, and data centers.
• Excellent understanding of financial statements and metrics, including revenue, expense control, and growth relative to market in order to hold strategic client conversations.
• Have the legal knowledge to discuss contracting with the client and understand how to position terms as a value exchange.
• Excellent understanding of each team member’s skills and knowledge and coach team members to drive team effectiveness.
• Client-centricity coupled with problem solving.
• A comprehensive understanding of cloud infrastructure technologies and an awareness of IoT concepts and how they impact cloud infrastructure design.
• Excellent business acumen and negotiation skills to craft solutions that are beneficial to NTT and the client.
• Excellent ability to pro-actively and independently identify and qualify opportunities, an entrepreneurial mindset if key.
• Natural team player – ability to coordinate and liaise with delivery teams across multiple business areas.
• Quick learner to understand any new solutions that are ready to take to market.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in a Technical or Sales field or related.
• Negotiation skill methodologies such as Scotworks
• Solution selling skills.
• Desired certifications (any one or more) - Azure (AZ900 – Azure Fundamentals), AWS (AWS Cloud Practitioner), VMWare (VTSP or VTSP for AWS/Azure), ITIL (Version 3 or later).

Required Experience:

• Impressive track record of managed services solutions to large enterprise accounts.
• Significant demonstrated experience selling complex solutions and services to the C-suite in large enterprise accounts.
• Significant demonstrated experience structuring large, multi-year profitable contracts.
• Significant demonstrated ability building strong relationships with clients across all levels; but especially the C-suite.
• Significant demonstrated experience of networking with senior internal and external people in the specialist area of expertise.
• Significant demonstrated experience in managing the entire sales process, contracting process and legal implications of a deal.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Data Center Technician provides a working level of data center knowledge and is responsible for the operational integrity and regulatory compliance of the data center electrical, mechanical, and fire life safety systems.

The Data Center Technician maintains and follows the processes that maximize customer uptime in the most cost-effective way. Ensures that data center problems are identified and repaired quickly, that contractors deliver quality services, and that internal customer demands are met.

What you'll be doing

ESSENTIAL DUTIES & RESPONSIBILITIES

• Develops creative approaches to keep operational costs to a minimum, improve efficiency, and implement new strategies.  Systems of responsibility include:

• Mechanical responsibilities will include chilled water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, and humidification systems.

• Electrical responsibilities will include electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load.

• Fire Life Safety responsibilities will include wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices.

• Tests performance of electromechanical assemblies and electronic voltmeters.

• Reads blueprints, schematics, diagrams, or technical order to determine methods and sequences of processes.

• Inspects parts for surface defects.

• Installs electrical or electronic parts and hardware in housings or assemblies, using hand tools.

• Aligns, fits or assembles component parts, using hand or power tools.

• Operates, monitors, maintains, and responds to abnormal conditions in facilities systems. Areas include: Mechanical, Electrical, Fire Life Safety, and Building Monitoring and Control

• Analyzes systems to ensure best practices for both internal and external customers

• Provides feedback to DCO Engineering on the effectiveness of existing standards and processes

• Works with contractors and consultants to review quality assurance for all system expansions, corrections, and upgrades

• Works with the CF Ops Lead Technician to track and complete an aggressive preventive and predictive maintenance program

• Ensures data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies and improving overall efficiency, and cost reduction. 

• Manages systems to avoid unplanned customer-impacting events

• Works with CF Ops Lead Technician to determine maintenance requirements for mechanical, electrical, and fire life safety systems.

• Performs other duties as assigned

• Regular, predictable attendance is essential to satisfactory performance.

KNOWLEDGE, SKILLS & ABILITIES

• Possess an understanding of the mechanical, electrical, and fire life safety systems used in a data center environment including, but not limited to the following: electrical distribution and layout, Transformers, PLC’s, Generators, Switchgear, UPS systems, STS’, ATS’ PDU’s, Chilled Water Systems, CRAC/CRAH’s, Pre-Action Sprinkler Systems

• Knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety

• Current knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations)

• Familiarity with data trending / tracking and analysis and the ability to utilize a PC based integrated critical monitoring systems

• Ability to process Hands and Eye requests as required i.e., Tape Rotation, Rack and Stack of equipment, inventory hardware, power cycle devices, patch cable install/removal

• Demonstrated hands-on experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including:

  • Chilled Water Systems

  • Large Centrifugal Chillers

  • Cooling Towers

  • Heat Exchangers

  • Water Treatment Systems

  • VFD’s and Pumps

  • HVAC equipment

  • CRAC/CRAH’s

  • Humidification Systems

  • Water heaters

  • Water/Air filters

  • BMS and PLC Controls

  • Emergency Standby Diesel Generator Systems

  • Fuel/Oil systems,

  • 480/277 and 208/120 electrical generation and distribution

  • Static UPS Systems

  • Double Interlock Pre-Action Systems

• Excellent communication skills, both written and oral

• Proficient with MS Office Suite (Word, Excel, PowerPoint, Project)

• Ability to communicate effectively with customers and internal staff and effectively work in team environment

• Ability to coordinate, supervise, and communicate with contractors who perform maintenance or upgrade work on these systems.

• Ability to learn quickly and address issues as they arise during normal working hours or after hours.

• Ability to operate in and promote a rigorous process-driven team environment

• Ability to logically analyze and solve problems

• Ability to effectively multi-task multiple projects

• Ability to operate Hand and Machine Tools (hammer, drill, saw, etc.)

• Ability to operate electrical tools such as a multi-meter or infrared camera

• Ability to operate a forklift

• Must be comfortable working in a high stress, fast paced environment with shifting priorities.

• Must be able to work on a shift which may require nights, holidays, and some weekends.

• Possess critical thinking and complex problem-solving skills

#GlobalDataCentersCareers
 

L1 EDUCATION & EXPERIENCE

• High School Diploma required.

• Associate’s Degree or equivalent education and/or work experience and a minimum of 2 years in a mechanical/electrical position within critical facilities (preferably a data center, hospital, semi-conductor, or power plant) required.

• CPR/First Aid and NFPA70E Certified during employment.

• Possession of an OSHA approved forklift certification or the ability to obtain one after hire required.

PHYSICAL REQUIREMENTS

• Primarily walking, standing, and bending with some sitting.

• Ability to communicate effectively with verbal, visual and listening skills

• Close visual work on a computer terminal.

• Dexterity of hands and fingers to operate any required equipment as well as to operate computer keyboard, mouse, and other technical instruments.

• Able to lift and carry heavy equipment, up to 50 pounds.

• Ability to climb ladders and work on raised platform.

WORK CONDITIONS

• Data Center environment with varying temperatures and loud noises.

• Potential extensive daily usage of workstation or computer.

• Must work on-site; no telecommuting permitted.

SPECIAL REQUIREMENTS

• Must be willing to be part of the after-hours notification and escalation protocol.

• Must wear leather close-toed shoes with a solid rubber sole.

• Must possess a current, valid state-issued driver’s license.

This position requires work to be done onsite at a data center facility and may require use of a personal mobile device. A monthly stipend will be provided to cover expenses incurred for using a personal device, if applicable.

NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Hourly base salary for this position is $ 27.80 - $ 41.60 and is eligible for overtime pay in accordance to local state and federal ‘Wage and Hour’ requirements.

All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.

Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Managed Services Cross Technology Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution.

The primary objective of this role is to ensure zero missed service level agreement conditions. The Managed Services Cross Technology Engineer (L1) focuses on first-line support for standard and low complexity incidents and service requests. This role focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration.

The Managed Services Cross Technology Engineer (L1) may also contribute to / support on project work as and when required.

What you'll be doing

Key Responsibilities:

• Monitors client infrastructure and solutions.
• Identifies problems and errors prior to or when they occur.
• Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
• Investigates first line incidents assigned and identifies the root cause of incidents and problems.
• Provides telephonic or chat support to clients when required.
• Schedules maintenance activity windows for patching and configuration changes.
• Follows the required handover procedures for shift changes to ensure service continuity.
• Reports and escalates incidents where necessary.
• Ensures the efficient and comprehensive resolutions of incidents and requests.
• Updates existing knowledge articles or create new ones.
• Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering Disaster Recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

• Diploma/ degree holders preferably in IT/ Computer Science - open to consider fresh graduates
• Minimum 1-2 years of related IT helpdesk/ customer service working experience is highly preferred but not a must
• Basic IT Skill; using PC on daily basis
• Language requirement:
• For non-native (local / Japanese-speaking candidates): Advanced to fluent level in Japanese language (reading, writing & speaking, minimum JLPT N3 is required) 
• For Japanese native candidates: Intermediate to business level English

Advantageous Certifications (not mandatory, but good-to-have)

• Up-to-date and relevant ITIL certification
• COMPTIA
• Any certificate related to M365
• Service Desk Analyst
• BJT (Business Japanese Proficiency Test)

Required Experience:

• Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization.
• Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Centre, Telephony, etc.).
• Basic knowledge of ITIL processes.

Advantageous Experience

• Experience in customer service especially in Japanese

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

Cloud transformation uses modern digital technologies, including all types of public, private, and hybrid cloud platforms, to create or modify business processes, culture, and customer experiences to meet changing business and market dynamics.
It is a key enabler of digital transformation, empowering organizations to modernize their IT infrastructure, enhance agility, and drive innovation.

What you'll be doing

NTT DATA Corporation is a leading, global technology services company. We’re here to enable the connected future. We come together to make the world a better place, and every day we use the power of technology to make it happen. We employ curious people who are ready to change the world. Through the work we do with our clients and in our communities, we find ways that technology can make a positive impact. We call it technology for good. This means helping organizations and society transform and move into the future with a partner they can trust. Technology enables connection. And connections create understanding. The result is connected cities, factories, healthcare, agriculture, conservation, and even connected sport. Together we enable the connected future. Everything is iNTTerconnected.

At NTT DATA we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

Context:

As businesses modernize their IT systems, they increasingly rely on containerization technologies like Docker and Kubernetes to create scalable, portable, and efficient applications. Managing containers across hybrid environments (both on-premises and in the cloud) presents unique challenges, including ensuring security, maintaining performance, and managing network complexity. This internship will allow you to dive deep into these technologies, exploring how to deploy, orchestrate, and manage containerized applications across diverse infrastructures.

Topic:

The goal of this project is to design and implement a containerized solution using Docker and Kubernetes that can be deployed and managed across both on-premises data centres and cloud environments. The intern will develop strategies for managing the lifecycle of containers, ensuring workload distribution, and addressing challenges such as network latency and security. This project will also cover how to make sure applications remain highly available and performant, regardless of their deployment environment.

What you’ll be doing:

You will thus acquire knowledge on the following specialized subjects:

• Design and implement containerized solutions using Docker and Kubernetes.

• Deploy and manage containers across hybrid environments (on-premises and cloud).

• Develop strategies for optimizing workload distribution and scaling.

• Address network, security, and performance challenges in hybrid environments.

• Monitor and manage the lifecycle of containerized applications.

• Work closely with development engineers and architects on real-world challenges.

• Document your findings and propose best practices for hybrid environments.

You will be part of the “Cloud-native software development and Data” global team, composed of experienced development engineers and architects deploying technical solution and services on customer premises (Technical Services team).

During the internship, you will receive the support of a senior engineer as well as the team leader to guide you while defining the approach and milestones. You will also participate in all the team meetings and activities, which will enable you to be immersed in the professional world and to be faced with day-to-day challenges encountered in the work environment.

Knowledge, Skills and Attributes:

• 5th year of a master's degree or equivalent.

• Strong interest in containerization technologies (Docker, Kubernetes) and hybrid cloud environments.

• Familiarity with modern development practices and container orchestration tools.

• Strong problem-solving and critical-thinking skills.

• Ability to work both independently and as part of a dynamic team.

• Relevant work experience (e.g., internships, part-time jobs, or school projects) would be considered an asset.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

NTT Ltd. ist ein weltweit führendes Unternehmen für IT-Lösungen und -Dienstleistungen, das Menschen, Daten und Dinge zusammenbringt, um eine bessere und nachhaltigere Zukunft zu schaffen

What you'll be doing

Lust auf den nächsten Karriereschritt?

Das Hauptziel des Inside Sales Client Managers (m/w/d) besteht darin, Kundenbeziehungen zu verwalten und auszubauen sowie die Expansion und Erneuerung aller Lösungen innerhalb der zugewiesenen Kundensegmente voranzutreiben.

Möchtest Du Teil unseres Teams werden? Wir suchen einen ambitionierten und leidenschaftlichen INSIDE SALES CLIENT MANAGER (m/w/d) - Mitte - am Standort Nordrhein-Westfalen rund um Düsseldorf

Deine Aufgaben und Verantwortlichkeiten:

• Inside Sales Client Manager (m/w/d) sind leidenschaftliche Kundenbetreuer und haben ein starkes Interesse an der Zufriedenheit ihrer Kunden.

• Du bist in der Lage, Kundenbeziehungen aufzubauen und aufrechtzuerhalten und zeigst Interesse an und Wissen über deren Umfeld.

• Du sorgst für eine konsequente Kundenzufriedenheit während des gesamten Lebenszyklus des Kundenkaufprozesses, indem Du Ressourcen für den Vertrag für jeden Kunden entwickelst, implementierst und verwaltest.

• Dein Hauptziel ist die Verwaltung und Steigerung des Umsatzes und der Expansion in allen Lösungsbereichen bei den zugewiesenen Kunden.

• Du verfügst über hervorragende kommunikative Fähigkeiten, um mit Kunden wertschätzend zu kommunizieren.

• Du nutzt die Vertriebstools von NTT (z.B. Salesforce.com) und die Methodik zur effektiven Verwaltung der Kunden, Opportunities, Pipelines und Prognosen.

Was bringst Du mit:

• Erforderliche Berufserfahrung: 2 - 4 Jahre Erfahrung in einem ähnlichen Umfeld.

• Erfahrungen im Vertrieb und in der Kundenbetreuung sind "nice to have" - kein "must have".

• Kenntnisse im Vertriebsmanagement in Verbindung mit einem guten Verständnis des Geschäfts-, Beschaffungs- und Technologiemarktes sind wünschenswert aber keine Voraussetzung.

• Analytisches Denkvermögen und kaufmännischer Scharfsinn.

• Leidenschaftlich, initiativ und selbständig mit dem Willen zum Erfolg.

• Fähigkeit, in einem schnelllebigen Umfeld zu arbeiten.

• Deutsch-Kenntnisse auf Muttersprachen-Niveau und Englisch-Kenntnisse.

Was wir Dir bieten:

• Strukturierte Einarbeitung: Onboarding-Veranstaltung mit weiteren neuen Kollegen.

• Interessantes Gehaltspaket: Dein Engagement macht sich durch ein sehr attraktives Commission-Model bezahlt.

• Weiterentwicklung ganz individuell: Du kannst Dich kontinuierlich in zahlreichen externen und internen Trainings weiterbilden.

• Authentische Unternehmenskultur: Duz-Kultur vom Praktikanten bis zum CEO, kurze Kommunikationswege, offene Türen und hilfsbereite, engagierte Kollegen.

• Wir sichern Dich ab: NTT Germany bezuschusst Deine betriebliche Altersvorsorge.

• Weitere Benefits: attraktive Technikprogramme, Jubiläumszuwendungen, Bitkom Mitarbeiterrabatte.

Hört sich nach Deinem Traumjob an? Lass es uns gemeinsam herausfinden. Wir freuen uns auf Deine Be­werbung! Einfach CV senden – ohne mühsam formuliertes Anschreiben!

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Managed Services Client Delivery Specialist is an advanced subject matter exert, responsible for overseeing the end-to-end delivery of managed services contract to the client.

This role supports the business and protects the company’s reputation by taking responsibility for contract management for local, medium to large complexity contracts and works closely with cross functional teams to ensure client expectations are met and exceeded and takes responsibility for service delivery, and contract profitability for their assigned client contracts. These clients require service delivery that are complex to highly complex by nature and are typically across multiple sites and/or service offerings.

The Senior Managed Services Client Delivery Specialist involves proactive client communication, project management, technical oversight, and problem-solving.

What you'll be doing

Key Responsibilities:

• Responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements (SLAs).
• Acts as the primary point of contact for client inquiries, escalations, and feedback.
• Understands client business needs and objectives to tailor required services accordingly.
• Ensures the successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
• Collaborates with technical teams to resolve client issues and incidents promptly.
• Monitors and assesses client satisfaction regularly through feedback mechanisms.
• Takes proactive measures to address client concerns and continuously improve service quality.
• Develops account plans and strategies to enhance client engagement and retention.
• Identifies opportunities for upselling or cross-selling additional services.
• Manages the implementation of new services, upgrades, and projects for clients.
• Coordinates project timelines, resources, and deliverables to ensure successful outcomes.
• Ensures that service delivery aligns with contractual agreements and compliance requirements.
• Consults with legal team to ensure that all contract escalations are addressed with contract governance.
• Monitors and reports on contract performance.
• May oversee financial aspects of client accounts, including budgeting and forecasting.
• May manage billing and invoicing processes.
• Collaborates with technical teams to ensure that client environments are stable, secure, and up to date.
• Stays informed about industry trends and emerging technologies to provide informed recommendations to clients.
• Identifies and mitigates risks associated with service delivery and client relationships.
• Develops contingency plans for potential disruptions.
• Maintains accurate records, client documentation, and incident reports.
• Provides regular reports on service performance and client satisfaction to internal and external stakeholders.

Knowledge and Attributes:

• Passionate about service delivery with a strong ability to manage a coordinated delivery of service.
• Advanced analytical mindset, strong initiative, self-driven with a commitment to succeed.
• Advanced understanding of managed services, including infrastructure, cloud, security, and support
• Advanced proficiency in project management.
• Excellent communication, negotiation, and problem-solving skills.
• Excellent client centricity, proven ability to manage client relationships and drive client satisfaction.
• Advanced business acumen, as well as financial acumen for budgeting, forecasting, and billing.
• Advanced familiarity with ITIL or other IT service management frameworks.
• Ability to work under pressure and has exceptional organizational skills and attention to detail.
• Ability to work collaboratively with cross-functional teams.
• Adaptability and a customer-focused mindset.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in Information Technology or Business or related field.
• Relevant ITIL certification preferred.
• Relevant project management certification (for example, PMP) is preferred.

Required Experience:

• Advanced demonstrated experience in a managed services and/or support services environment.
• Advanced demonstrated experience in managed services - service delivery and client management.
• Advanced demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards.
• Advanced demonstrated experience in service delivery alignment with contractual agreements and compliance requirements.
• Advanced demonstrated experience in monitoring contract performance.
• Advanced demonstrated experience in managing service delivery projects for clients.
• Advanced demonstrated experience in monitoring and assessing client satisfaction regularly through feedback mechanisms.
• Advanced demonstrated experience in proactive measures to address client concerns and continuously improve service quality.

Workplace type:

Remote Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Security Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group.

The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests.

The Security Managed Services Engineer (L1) may also contribute to / support on project work as and when required.

What you'll be doing

Key Responsibilities:

• looking for 2+ years of experience in Network Security domain.
• Experience with Firewall devices.
• Firewall Replacements End of Life hardware.
• Verification of Bill of Material, receive/Inspect/Burn-in the newly received hardware
• Identify power requirement, cabling and space requirements for the hardware
• Create a low-level design documentation, including host names as per Naming Convention Deployment Guide Lines (DGL), Interfaces Mapping,
• Review Networker and iServer for the End of Life (EOL) devices to be replaced
• Review Switches and Routers for port availability and check routing configuration, etc. (consult with GNS Engineering)
• Develop a Cable Patch schedule for the Firewall Cluster
• Create and Prepare NetAppls entries
• Review Console cabling setup for the new devices
• Create Service Now Request to Rack/Stack and cable devices
• Verify Console Access of the newly installed devices
• Check the OS version of the new Firewalls.
• Build the Firewalls with the proper OS as per DGL.
• Create the base configuration for the Firewalls
• Create Service Now Change request couple of weeks in advance to provide application owners time to support pre & post testing
• Attend CAB Meetings to support Changes by Local DB Party
• Finalize pre-prod configuration of the firewalls.
• Bring the firewalls into pre-production status
• Cutover the new Firewall Cluster as per DGL
• Install the Firewall Policies on the new Firewall Cluster
• Perform failover & stability tests of the new setup
• Wipe clean configuration from old devices and remove from datacenter
• OS (Operating system) upgrades
• Co-ordinate with PM on all activities related to OS upgrade and Testing
• Co-ordinate with Application Owner to perform Pre and Post Testing
• Create Service Now Requests to upgrade the Firewall OS from R80.40 to R81.20  or any new version as dictated by Engineering and agreed by PM using the CDT tool
• Attend CAB Meeting to ensure changes are approved
• Contact Application Owners to perform pre and post testing
• Perform the cut over and upgrade the Firewall OS
• All firewall changes must comply with DB 4-eyes process and be accepted by engineering.
• Sign off from Network Operations and clients must be obtained before closing change, where applicable.
• 
  Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• CCNA or relevant level 1 Network Security certification is good to have. Certifications carry additional weight on a candidate’s qualification for the role..

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Business Analyst’s key function is to work with internal and external clients to determine requirements and to define solutions to address complex business, process and systems problems, and improvements in the organisation. They act as a liaison among stakeholders in order to understand the structure, policies, and operations of an organisation, and to recommend solutions that enable the organisation to achieve its goals.

What you'll be doing

Key Roles and Responsibilities:

• Conduct a Business Impact Analysis (BIA) and develop BIA Report.
• Conduct an analysis and develop the ICT Continuity Plan / DRP.
• Conduct an analysis and develop the Business Continuity Plan..
• Deliver business projects in line with sponsor requirements and enterprise architecture.
• Proactive development and deployment of enhanced services and platforms, covering all the functional aspects from service/product definition through to build and deployment.
• Ensure the identification and documentation of operational gaps including user guides, templates, test cases and related user training.
• Assist with the resolution of issues pertaining to the service.
• Adhere to and follow the relevant development and support processes.
• Communicate and escalate if any issues arise or deliverables cannot be met and request assistance to ensure closure of issues.
• Take responsibility for delivery of project elements with minimal supervision

Academic Qualifications and Certifications:

• 10 years’ experience as a BA.
• COBIT
• ITIL
• Business Continuity planning and Disaster Recovery Planning experience.

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Technical Services Implementation Engineer (L1) is an entry level engineering role, required to work closely with the Technical Services Implementation Engineering team to action configurations, installations and attend to break/fix events that are deemed less complex in nature.

What you'll be doing

Key Responsibilities:

• Develops the ability to start 'owning' portions of an installation, break/fix incidents, and problem management.
• Functions jointly with the Implementation Engineering team to meet client requirements.
• May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support under guidance to customers.
• Actions less complex configurations and installations.
• Attends to less complex break/fix events.
• Performs any other related task as required.

Knowledge and Attributes:

• Basic understanding and appreciation of technical design principles.
• Ability to develop an understanding of fundamental project management and administration processes.
• Display a strong learning orientation.
• Good verbal communication skills.
• Demonstrate a client service orientation.
• Hands-on proactive in approach.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Computer Science / Information Technology Degree or equivalent together with specialized training in new technologies and legacy systems or equivalent.
• CCNA certification is required

Required Experience:

• 1-2 years working experience in a technical implementation engineering or similar role.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

Plans computerized databases, including base definition, structure, documentation, long-range requirements, operational guidelines and protection. Ensures accuracy and completeness of data in master files and various support tools, such as base dictionaries. Establishes and maintains security and integrity controls. Formulates and monitors policies, procedures and standards relating to database management. Proposes and implements enhancements that will improve the performance and reliability of the system. Note: May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions. May include company-wide, web-enabled solutions.

What you'll be doing

The primary responsibility of the Database Administrator is to ensure the performance, integrity and security of databases and processes.  Individuals in this position contribute to the design of both back-end organisation of data and front-end accessibility for end-users.

Database Administrators work closely with Change Control, Release Management, Asset and Configuration Management and Capacity and Availability Management to establish the needs of users, monitoring user access and security. They assist in controlling access to databases environments through permissions and privileges.

Key role and responsibilities:

• Assist with refining the logical design of the database to enable the translation into a specific data model
• Assist with the mapping out of the conceptual design for a planned database
• Participate in the writing of database documentation, including data standards, procedures and definitions for the data dictionary (metadata)
• Create, test and execute data management languages
• Monitor the performance and manage the parameters of the database to ensur the execution of speedy query responses
• Monitor production databases regularly or respond to any database issues by bringing down the database or taking the database offline
• Proactively support the development of database utilities and automated reporting.
• Set up data sharing and disk partitioning
• Enable front-end users to access data concurrently in a way or form that suits their particular needs
• Work closely with the Change Control and Release Management functions to commission and install new applications and customising existing applications in order to make them fit for purpose
• Apply the patches and upgrade the database as required by the design team
• Communicate regularly with technical, applications and operational employees to ensure database integrity and security
• Maintain data standards in accordance with business requirements, NTT policies and the data protection legislation
• Work in accordance with the security information requirements and procedures of the company.
• Perform installation, configuration and maintenance of database management systems and related software within the context of a database administration plan

Knowledge, skills and attributes

• Working knowledge of data encryption techniques and database querying and management tools
• Ability to manage multiple projects concurrently while maintaining a high level of attention to detail on each project
• Ability to learn new technologies as needed to provide the best solutions to all stakeholders
• Strong problem analysis skills to include the use of mathematical concepts to validate results
• Strong analytical mind and business acumen
• Ability to collect, organise, disseminate and present significant amounts of information
• Ability to communicate complex IT information in simplified form depending on the target audience
• Sound understanding of the principles of data architecture and data services
• Solid knowledge of relational database design and administration
• Knowledge of application development lifecycle and data access layers
• Demonstrate the ability to plan and organise
• Problem-solving aptitude
• Excellent problem solving and troubleshooting skills
• Highly process orientated with great documentation skills
• Strong analytical skills related to working with unstructured datasets
• Ability to manipulate, process and extract value from large, disconnected datasets
• Ability to work under pressure and meet deadlines
• Solid understanding of database design principles
• Ability to manage multiple database and application services in a highly complex integrated environment
• Ability to maintain data integrity of databases

Academic qualifications and certifications:

• Bachelor’s degree or equivalent in computer science, engineering, information technology or relevant field
• Relevant certification, such as MCSE DBA, oracles associate or equivalent
• Relevant ITIL certification required

Experience required:

• Proven experience working as a Database Administrator
• Demonstrated experience with database backup and recovery best practices
• Demonstrated experience running and creating health assessment reports
• Demonstrated experience working with suppliers to deliver solutions
• Demonstrated experience in Oracle Enterprise
• Demonstrated experience in Microsoft SQL Server
• Demonstrated experience managing databases

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Team Lead, Managed Services Client Service Desk is an entry level subject matter expert, responsible for taking accountability for the operational management of a team of service desk employees (agents and / or administrators).

This role ensures client satisfaction by managing daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is constantly developing and improving.

What you'll be doing

Key Responsibilities:

• Responsible for managing a team of junior service desk agents and / or administrators.
• Ensures resource allocation, attendance, effective achievement of KPI’s and planning activities.
• Contributes to the process of managing tickets or calls logged at the service desk.
• Ensures all incidents which are logged, are accurately registered and categorized.
• Ensures the allocation of an appropriate ticket prioritization code upon receipt of the ticket/call and during the logging process.
• Ensures ticket diagnosis is conducted to discover the full symptoms, determine what has gone wrong and how to correct it.
• Be expected to take ownership and resolve or further escalate escalated incidents.
• Checks incidents are fully resolved, and users and/or clients are satisfied and agree to close the related incident.
• Ensures relevant actions have been logged to enable tracking.
• Monitors the performance of the team and identifies any training/ coaching intervention required.
• Leads the discussion of the daily huddles and ensures performance-enhancement solutions are identified and implemented.
• Supports with identifying any gaps and shortcomings in the current processes, procedures, services and provide recommendations for improvement.
• Supports with monitoring backlog and uses escalation channels to get the right team involved in resolving tickets in a timely manner.

Knowledge and Attributes:

• Some understanding of the vast range of IT operations and company service offerings
• Displays good levels of client engagement and service orientation.
• Demonstrates operational team management skills and ability to effectively manage the resources that report to them.
• Good collaboration skills and ability to interact professionally.
• Some understanding of project management principles

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in information technology or related field.
• Relevant technical certifications preferred.
• ITIL v4 specialist certification and knowledge is required.

Required Experience:

• Demonstrated relevant work experience gained in call center managed services/services delivery environment within a medium to large information technology environment.
• Entry level team management/leadership experience.
• Demonstrable experience leading a team of service desk agents preferably within a global technology organization.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.