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Job Description

Req ID: 317535 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Data Center Operations Engineer to join our team in Bekasi, Jawa Barat (ID-JB), Indonesia (ID).

1. Candidate should have 3-5 years of experience working as Data Center, basic knowledge of Data Center components such as Server, Storage, Network, Cabling (UTP, Fiber) is required
2. Data Center Operator Specialist role is follow the daily Data Center checklist provided to perform required action. This is inclusive of vendor coordination, escort support, Continuity of Business support and level 1 - Network/Voice support for the change/BAU tasks under SME guidance at site accordingly
3. Candidate should know the basic Operations in Data Center running environment and process follow within in Data Center
4. Follow the Standard instructions given SA (via SNow) or Data Center Management for activities such as rack & stack, cable patching, server health check, etc
5. Work with Designated Partner for racking and stacking of servers and all movement of servers will be managed by partner, Operator has to help rack and stack during initial stage
6. Monitor the country Data Center servers status in terms of physical health check (Monitoring only involves for first level of work) and record in standard report.
7. Work with SA for console access and any approved process needs to follow in Data Center
8. Follow the standard operating procedure of banking Data Center Operation, which are standard across the region
9. Work on Service Now tickets / Request for any action required for first level monitoring and engage right team for next course of action
10. Hands and legs Support in case of escorting partner or any change worked required in Data Center
11. Support with shift work rotation (1st shift at 7-19, 2nd shift at 19-7) including public holiday, this can be changed if business needed
12. Willing to be placed at 24/7 site in Cibitung, Bekasi.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Job Description

 

Senior Manager - Legal, Risk and Compliance (APAC)

Empowering YOU – to break new ground! NTT DATA Business Solutions is a leading global IT service provider focused on SAP with a powerful ecosystem of partners. With more than 35 years of in-depth experience, we enable companies worldwide to become Intelligent Enterprises. We deliver end-to-end solutions that accelerate sustainable growth and success – from strategic consulting and implementation to managed services and beyond. As a global strategic SAP partner, we drive innovation and leverage the latest technologies to support our customers individually and across all industries. OUR RECIPE FOR SUCCESS: DIVERSITY, OPENNESS, RESPECT, AND TOGETHERNESS. Our more than 16,000 dedicated employees in over 30 countries work passionately every day to make it happen. NTT DATA Business Solutions is part of NTT DATA, a $30+ billion trusted global innovator of business and technology services headquartered in Tokyo. As One NTT DATA, we serve 75% of the Fortune Global 100 and are committed to helping customers innovate, optimize, and transform for long-term success. NTT DATA is part of NTT Group. ARE YOU READY TO BREAK NEW GROUND? Location: Cyberjaya, Malaysia

 

What makes us special: ■ Team-oriented corporate culture, collaboration as equals , and steady knowledge transfer ■ Family-friendliness (e.g. Childcare Center, paternity, and maternity) ■ Diversity & Inclusion (e.g. various initiatives & communities) ■ Flexible working hours, (e.g. hybrid working) ■ In-house Academy with a variety of professional technical training, soft skills training, SAP Learning Hub and certification opportunities ■ Company health benefits (e.g. Medical Insurance, Health Insurance, Optical and Dental Benefits)

 

Do you love challenges? This role will report directly into, and will support the Head of Legal, Compliance and Risk for APAC. This role will cover our the Legal, Compliance and Risk function of our operations in Malaysia, Singapore, Thailand, Australia and Indonesia. The role will be pivotal in assisting and supporting the Head of Legal, Compliance and Risk (APAC) in advising the business on all legal, compliance, and risk-related matters while developing a robust legal strategy across the APAC region. Overall responsibility will be ensuring compliance with all applicable laws and regulations, managing legal risk, and providing strategic legal guidance to executive leadership. This role involves managing litigation, overseeing contracts and deal advisory, providing legal advice on employment matters, advising on corporate governance, and supporting business operations with practical legal insight. The candidate must be a qualified Malaysian lawyer, ideally with experience in private practice and / or in-house roles, who will bring strong legal acumen across contract law, data protection, and employment law, with a preference of working in the IT and / or technology sectors. Legal Advisory: Provide legal counsel on commercial agreements, vendor/customer contracts, technology transactions, and regional legal frameworks. Compliance & Risk Oversight: Assist in the implementation of compliance and risk programs in alignment with local laws and international best practices across APAC. Support and where needed, lead internal risk assessments and investigations. Data Protection & Privacy: Oversee data privacy compliance efforts, advise on personal data policies, and ensure compliance with local data protection regulations. Labour & Employment Matters: Advise on HR policies, employment law, grievances, disciplinary processes, and workplace compliance across jurisdictions. Contract Management: Draft, review, and negotiate complex contracts, NDAs, service agreements, and vendor/client deals. Training & Development: Design and deliver internal training programs related to legal compliance, ethics, and risk management frameworks. Stakeholder Engagement: Collaborate closely with senior leadership, HR, IT, and global legal and compliance team to support the company’s strategic goals.

 

Convince us with your potential! Bachelor’s degree in law (LL.B) or equivalent. Admitted to the Malaysian Bar; current and valid practicing certificate required. Minimum 10 years of legal experience, with a strong combination of private practice and in-house corporate legal experience. Proven experience managing legal and compliance functions in IT or tech-driven companies. Familiarity with APAC legal frameworks, particularly in Singapore, Australia, Indonesia, Malaysia, and Thailand. Strong negotiation, communication, and leadership skills. Ability to manage multiple stakeholders and prioritize competing business demands.

Do you have questions?

 

We look forward to receiving your complete application documents stating your earliest start date.

 

Get empowered by NTT DATA Business Solutions!

 

Unima Iqbal

 

We transform. SAP® solutions into Value

 

Job Description

 

Senior Manager - Legal, Risk and Compliance (APAC)

Empowering YOU – to break new ground! NTT DATA Business Solutions is a leading global IT service provider focused on SAP with a powerful ecosystem of partners. With more than 35 years of in-depth experience, we enable companies worldwide to become Intelligent Enterprises. We deliver end-to-end solutions that accelerate sustainable growth and success – from strategic consulting and implementation to managed services and beyond. As a global strategic SAP partner, we drive innovation and leverage the latest technologies to support our customers individually and across all industries. OUR RECIPE FOR SUCCESS: DIVERSITY, OPENNESS, RESPECT, AND TOGETHERNESS. Our more than 16,000 dedicated employees in over 30 countries work passionately every day to make it happen. NTT DATA Business Solutions is part of NTT DATA, a $30+ billion trusted global innovator of business and technology services headquartered in Tokyo. As One NTT DATA, we serve 75% of the Fortune Global 100 and are committed to helping customers innovate, optimize, and transform for long-term success. NTT DATA is part of NTT Group. ARE YOU READY TO BREAK NEW GROUND? Location: Cyberjaya, Malaysia

 

What makes us special: ■ Team-oriented corporate culture, collaboration as equals , and steady knowledge transfer ■ Family-friendliness (e.g. Childcare Center, paternity, and maternity) ■ Diversity & Inclusion (e.g. various initiatives & communities) ■ Flexible working hours, (e.g. hybrid working) ■ In-house Academy with a variety of professional technical training, soft skills training, SAP Learning Hub and certification opportunities ■ Company health benefits (e.g. Medical Insurance, Health Insurance, Optical and Dental Benefits)

 

Do you love challenges? This role will report directly into, and will support the Head of Legal, Compliance and Risk for APAC. This role will cover our the Legal, Compliance and Risk function of our operations in Malaysia, Singapore, Thailand, Australia and Indonesia. The role will be pivotal in assisting and supporting the Head of Legal, Compliance and Risk (APAC) in advising the business on all legal, compliance, and risk-related matters while developing a robust legal strategy across the APAC region. Overall responsibility will be ensuring compliance with all applicable laws and regulations, managing legal risk, and providing strategic legal guidance to executive leadership. This role involves managing litigation, overseeing contracts and deal advisory, providing legal advice on employment matters, advising on corporate governance, and supporting business operations with practical legal insight. The candidate must be a qualified Malaysian lawyer, ideally with experience in private practice and / or in-house roles, who will bring strong legal acumen across contract law, data protection, and employment law, with a preference of working in the IT and / or technology sectors. Legal Advisory: Provide legal counsel on commercial agreements, vendor/customer contracts, technology transactions, and regional legal frameworks. Compliance & Risk Oversight: Assist in the implementation of compliance and risk programs in alignment with local laws and international best practices across APAC. Support and where needed, lead internal risk assessments and investigations. Data Protection & Privacy: Oversee data privacy compliance efforts, advise on personal data policies, and ensure compliance with local data protection regulations. Labour & Employment Matters: Advise on HR policies, employment law, grievances, disciplinary processes, and workplace compliance across jurisdictions. Contract Management: Draft, review, and negotiate complex contracts, NDAs, service agreements, and vendor/client deals. Training & Development: Design and deliver internal training programs related to legal compliance, ethics, and risk management frameworks. Stakeholder Engagement: Collaborate closely with senior leadership, HR, IT, and global legal and compliance team to support the company’s strategic goals.

 

Convince us with your potential! Bachelor’s degree in law (LL.B) or equivalent. Admitted to the Malaysian Bar; current and valid practicing certificate required. Minimum 10 years of legal experience, with a strong combination of private practice and in-house corporate legal experience. Proven experience managing legal and compliance functions in IT or tech-driven companies. Familiarity with APAC legal frameworks, particularly in Singapore, Australia, Indonesia, Malaysia, and Thailand. Strong negotiation, communication, and leadership skills. Ability to manage multiple stakeholders and prioritize competing business demands.

Do you have questions?

 

We look forward to receiving your complete application documents stating your earliest start date.

 

Get empowered by NTT DATA Business Solutions!

 

Unima Iqbal

 

We transform. SAP® solutions into Value

 

Job Description

Req ID: 314999 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Analyst - Windows and Mac operating systems to join our team in Jakarta, Jakarta Raya (ID-JK), Indonesia (ID).

Responsibilities

• Provide support on IT request and break-fix to NTT client's employees in person and through phone calls, chats and emails.
  • Provision new users with hardware, software, and account setup.
  • Provide onsite and remote support for multiple locations.
  • Troubleshoot and resolve a variety of technical problems including networking.
• Provide technical support for mobile device issues using ABM and Samsung KNOX, including setup, configuration, connectivity, and application troubleshooting.
• Respond quickly to cyber, malware alerts and location outages.
• Utilize remote support tools to diagnose and resolve desktop issues efficiently, regardless of user location.
• Proficiency with Windows and Mac operating systems, common desktop applications, and basic networking knowledge.
• Set up, configure, and troubleshoot AV equipment for meetings, presentations, and events.
• Provide on-site and offsite technical support during events to ensure smooth operation of all AV equipment and systems.
• Perform regular maintenance and testing of AV equipment to ensure reliability and optimal performance.
• Work closely with event organizers to understand technical requirements and ensure all AV needs are met.
• Provide excellent customer service, maintaining a positive and professional demeanour while addressing user concerns and requests.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Strong customer service orientation, with a commitment to resolving user issues promptly and professionally.

• Provide hands-on support for networking devices and facilitating network upgrades.
• Manage IT Rooms e.g. alerts etc
• Support IT maintenance including power shutdown & DR.
• Collaborate with internal and external parties to manage and resolve escalations efficiently, ensuring prompt and effective desktop support solutions.
• Ability to work collaboratively in a team environment and manage multiple tasks simultaneously.
• Leverage Office 365 tools internally to boost engagement and efficiency within the support team.
• Provide efficient desktop support across multiple locations, ensuring seamless remote assistance and issue resolution.
• Consistently meet and exceed key performance indicators (KPIs) to ensure high-quality desktop support and service delivery.
• Assist in desktop support projects, ensuring timely completion and alignment with organizational goals and objectives.

 

Ticket Management

• Efficiently manage and resolve support tickets, analyse trends to identify recurring issues, and implement solutions to enhance overall service quality.

• Ensure all tickets are resolved within the SLA.
• Adhere to the ticketing process.

 

Escalation Management

• Ensure that issues are call out on time using the correct channel.
• Escalate and work with third level support/ third party vendor on resolution of problem when necessary to ensure end to end resolution within the agreed response time.
• Adhere to the escalation process.

 

Inventory Management

• Manage the inventory, deployment, and maintenance of desktop assets, ensuring accurate record-keeping and regular stock checks.
• Ensure accurate record-keeping and oversee the entire asset lifecycle, from procurement to disposal, to ensure cost-effective and efficient management.

 

Process & Policies

• Ensure adherence to and enforcement of IT processes and policies for consistent and reliable service delivery.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Job Description

Req ID: 314999 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Analyst - Windows and Mac operating systems to join our team in Jakarta, Jakarta Raya (ID-JK), Indonesia (ID).

Responsibilities

• Provide support on IT request and break-fix to NTT client's employees in person and through phone calls, chats and emails.
  • Provision new users with hardware, software, and account setup.
  • Provide onsite and remote support for multiple locations.
  • Troubleshoot and resolve a variety of technical problems including networking.
• Provide technical support for mobile device issues using ABM and Samsung KNOX, including setup, configuration, connectivity, and application troubleshooting.
• Respond quickly to cyber, malware alerts and location outages.
• Utilize remote support tools to diagnose and resolve desktop issues efficiently, regardless of user location.
• Proficiency with Windows and Mac operating systems, common desktop applications, and basic networking knowledge.
• Set up, configure, and troubleshoot AV equipment for meetings, presentations, and events.
• Provide on-site and offsite technical support during events to ensure smooth operation of all AV equipment and systems.
• Perform regular maintenance and testing of AV equipment to ensure reliability and optimal performance.
• Work closely with event organizers to understand technical requirements and ensure all AV needs are met.
• Provide excellent customer service, maintaining a positive and professional demeanour while addressing user concerns and requests.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Strong customer service orientation, with a commitment to resolving user issues promptly and professionally.

• Provide hands-on support for networking devices and facilitating network upgrades.
• Manage IT Rooms e.g. alerts etc
• Support IT maintenance including power shutdown & DR.
• Collaborate with internal and external parties to manage and resolve escalations efficiently, ensuring prompt and effective desktop support solutions.
• Ability to work collaboratively in a team environment and manage multiple tasks simultaneously.
• Leverage Office 365 tools internally to boost engagement and efficiency within the support team.
• Provide efficient desktop support across multiple locations, ensuring seamless remote assistance and issue resolution.
• Consistently meet and exceed key performance indicators (KPIs) to ensure high-quality desktop support and service delivery.
• Assist in desktop support projects, ensuring timely completion and alignment with organizational goals and objectives.

 

Ticket Management

• Efficiently manage and resolve support tickets, analyse trends to identify recurring issues, and implement solutions to enhance overall service quality.

• Ensure all tickets are resolved within the SLA.
• Adhere to the ticketing process.

 

Escalation Management

• Ensure that issues are call out on time using the correct channel.
• Escalate and work with third level support/ third party vendor on resolution of problem when necessary to ensure end to end resolution within the agreed response time.
• Adhere to the escalation process.

 

Inventory Management

• Manage the inventory, deployment, and maintenance of desktop assets, ensuring accurate record-keeping and regular stock checks.
• Ensure accurate record-keeping and oversee the entire asset lifecycle, from procurement to disposal, to ensure cost-effective and efficient management.

 

Process & Policies

• Ensure adherence to and enforcement of IT processes and policies for consistent and reliable service delivery.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Managed Services Cross Technology Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution.

The primary objective of this role is to ensure zero missed service level agreement conditions. The Managed Services Cross Technology Engineer (L1) focuses on first-line support for standard and low complexity incidents and service requests. This role focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration.

The Managed Services Cross Technology Engineer (L1) may also contribute to / support on project work as and when required.

What you'll be doing

Qualifications:

• Minimum 1 - 3 year experience or database knowledge fundamental.
• Proficiency in database management systems such as Oracle, MySQL, or SQL Server.
• Experience in database design, implementation, and maintenance.
• Strong problem-solving skills and ability to work on project-based tasks effectively.
• Excellent communication and teamwork abilities to collaborate with project teams.
• Relevant certifications in database administration or related fields.

Responsibilities:

• Responsible for the performance tuning, integrity and security of a database.
• Manage server installation, maintenance, installation, and troubleshooting
• Design backup processes for server and associated data.
• Create accounts for all users and assign security levels.
• Manage database migration and upgrade

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.

Provides support to customers/users where the product is highly technical or sophisticated in nature.

What you'll be doing

Key Roles and Responsibilities:

• Proactively monitors the work queues.
• Perform operational tasks to resolve all incidents / requests in a timely manner and within agreed SLA.
• Execute changes with clear identification of risks and mitigation plans to be captured into the change record.
• Coach Service Desk and L1 teams for technical and behavioral skills
• Contribute to the change management process and ensures all changes are carried out with proper change approvals.
• Audit and analyze incident and request tickets for quality and recommends improvements with updates to knowledge articles.

Required Experience:

- Minimum 3 years of experience in information security, with a focus on data protection and DLP.

- Experience in managing DLP solutions in large enterprise environments.

- Knowledge of data classification methodologies and techniques.

- Proficiency in Data Loss Prevention Technologies (Microsoft, McAfee/Trellix, Forcepoint, Symantec, or similar solution)

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Managed Services Client Service Desk Administrator is an administrative role that supports the smooth operation of the service desk function.

This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.

What you'll be doing

Key Responsibilities:

• Provides an administrative support service to the Managed Services Client Service Desk team.
• Provides entry level administrative tasks as required by the team.
• Ensure the correct escalation procedure is followed on all critical calls and requests.
• May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
• Assists with analyzing and interpreting escalation requests to ensure the correct categorization and prioritization.
• Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.
• Performs any other related task as required.

Knowledge and Attributes:

• Ambitious self-starter with the ability to work under general direction.
• Ability to use sound judgment to escalate an issue to a higher level.
• Displays a methodical in approach to ticket resolution.
• Demonstrates ability to interact with a variety of stakeholders.
• Demonstrates required integrity to ensure excellent client service and retention.
• Good attention to detail and client focused.
• Strong and effective verbal and written communication skills.
• Ability to work in 24X7 shift structure, based on a defined roster as required.

Academic Qualifications and Certifications:

• High School Certification or diploma or equivalent.

Required Experience:

• Basic to moderate level years of experience
• Basic to moderate level experience level in the Technology Industry and Call Centre environment

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Assistant Managed Services Client Service Desk Administrator is an entry level administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.

What you'll be doing

Key Responsibilities:

• Provides an administrative support service to the Managed Services Client Service Desk team.
• Provides entry level administrative tasks as required by the team.
• May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
• Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.
• Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.
• Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.
• Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf.
• Performs any other related task as required.

Knowledge and Attributes:

• Ambitious self-starter with ability to work under general direction.
• Ability to use sound judgment to escalate an issue to a higher level.
• Demonstrates ability to interact with a variety of stakeholders.
• Demonstrates required integrity to ensure excellent client service and retention.
• Good attention to detail and client focused.
• Effective verbal and written communication skills.
• Ability to work in 24X7 shift structure, based on a defined roster as required

Academic Qualifications and Certifications:

• High School Certification

Required Experience:

• Basic level years of experience
• Basic experience level in the Technology Industry and Call Centre environment

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Presales manager is accountable for providing comprehensive support on technical support, methods and systems that will enable the sales teams to achieve overall Data center service sales goals and objectives.

What you'll be doing

Duties and Responsibilities:

• Coordinate and work closely with Delivery, Sales and Product to support each other as one team
• Responsible for proposal support to Sales
• Analyze and assess customer requirements for datacenter services from business and technical perspective
• Create proposal document for customer
• Make a presentation for our datacenter and conduct site tour for customer
• Prepare response for RFI/RFP by request from customer
• Design the layout at server room according to request from customer in cooperation with Operations
• Manage and update standard price list by analyzing the cost of our services
• Calculate the cost based on proposed layout and specifications
• Manage template documents for quotation and proposal
• Manage all of the proposals for possibility, layout, request for service date, etc.
• Coordinate with internal (HR, Procurement, Finance, Sales, Operations) and external(customer, vendor, group companies) to finalize the specifications of customer project
• Attend manager meeting to discuss corporate/business plan, process improvement, project update, etc.
• Innovate internal process
• Process standardization (process establishment/improvement)
• Documentation (process visualization/create form)
• KPI measurement/various reports
• Automation

Qualifications and skill experience:

• Candidate must possess at least a Degree in Information Technology, Electrical or Mechanical Engineering with at least 5 years’ relevant experience in Data Center Provider or any other related industry
• Ability to understand Electrical, Mechanical and Plumbing blue print for explanation to customer
• Desirable to possess the qualifications such as CDCP/CDCS/CDCE, ITIL, CCNA/CCNP
• Possess leadership, spirit of challenge, honesty and sense of responsibility
• Possess good understanding of the relevant authority regulations and good communication, report writing and IT skills
• Excellent interpersonal, verbal and written communication skills in English
• Capable to enjoy working with others, influence others, manage priority of work, do multiple tasks and work under pressure
• Good courteous manner with the public

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Associate Software Applications Development Engineer is a developing subject matter expert, responsible for developing new applications and improving upon existing applications based on the needs of the internal organization and / or external clients.

What you'll be doing

Key Responsibilities:

• Develops applications that effectively accomplish client objectives and user needs.
• Designs and writes code for applications and maintain applications databases.
• Analyzes and edits existing software applications to improve and optimize functionality, fix problems, and enable their use on new hardware platforms.
• Remodels and adapts applications as needed to optimize performance.
• Identifies specific client needs and preferences related to the application.
• Tests applications extensively to ensure they are error and bug-free.
• Installs applications and acts as technical advisor.
• Communicates with relevant internal technical stakeholders to obtain information on project limitations, performance requirements, and interfaces.
• Consults with clients in the design phase to determine client needs.
• Produces software documentation following company software process and templates.
• Participates in software product review meetings and team meetings.
• Performs any other related tasks as required.

Knowledge and Attributes:

• Developing understanding of computer science, with specific knowledge of computer programming, application design, and user-focused features.
• Good team player who maintains the integrity of the team.
• Excellent attention to detail capabilities.
• Ability to understand and analyze systems.
• Proficiency in writing software using the Java Programming Language and a standard object library.
• Knowledge of software development process.
• Proficiency with agile development such as Scrum.
• Knowledge of software integrated development environments.
• Knowledge in various programming languages such as (but not limited to) Java, Perl, Python, C++.
• Demonstrated analytical, organizational, and project management skills, using relevant information to make timely and critical decisions that affect cross-functional teams.
• Ability to handle client and customer issues tactfully and professionally.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in computer science or software engineering or related field.
• Certification in various programming languages, for example (but not limited to) Java, Perl, Python, C++ preferred.
• Scrum / Project Management certification preferred.

Required Experience:

• Moderate level Software Applications Engineering, Software Development experience, or related work experience
• Moderate level experience with Programming Languages such as C, C++, Java, Python, etc.
• Moderate level experienced with Linux or Unix and Windows operating systems
• Moderate level experience working with SQL
• Moderate level project management experience and/or experience working in an Agile environment

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Associate Managed Services Operations Specialist is a developing subject matter expert, responsible for working closely with internal service delivery teams to support with planning, coordinating and monitoring the implementation of operational activities and processes in order to deliver on approved operational plans and to continuously improve service delivery.

The main responsibility of the Senior Associate Managed Services Delivery Operations Specialist is to ensure that services are delivered effectively and efficiently by carrying out routine operational tasks and assisting with the implementation of a services model that meets business needs for clients.

What you'll be doing

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Manager, Environmental Health and Safety (EHS) is a seasoned management role, responsible for ensuring the implementation and management of EHS programs and policies within the organization.

This role ensures compliance with relevant regulatory requirements, standards, and best practices, and fosters a culture of safety and environmental stewardship among employees and business stakeholders.

This role provides guidance, support, and coaching to the EHS team and other cross functional teams on EHS matters and fosters a collaborative and innovative team culture focused on achieving operational excellence.

What you'll be doing

Key Responsibilities:

• Ensures the implementation and monitoring of EHS strategy, objectives, and action plans.
• Ensures compliance with applicable EHS laws, regulations, and standards, and maintain relevant documentation and records.
• Conducts regular audits, inspections, and risk assessments to identify and eliminate hazards, and implement corrective and preventive actions.
• Manages and reports on the EHS performance indicators, metrics, and trends, and provide recommendations for improvement.
• Provides EHS training, awareness, and communication to employees and stakeholders, and promotes a positive EHS culture.
• Investigates and responds to EHS incidents, accidents, and emergencies, and ensures proper reporting and follow-up.
• Oversees the procurement and maintenance of EHS equipment and supplies.
• Manages, mentors, and evaluates the EHS team, and ensures their professional development and performance.
• Collaborates and coordinates with internal and external parties on EHS issues and projects.
• Stay updated on the latest EHS trends, best practices, and innovations, and implements them as appropriate.

Knowledge, Skills and Attributes:

• Advanced knowledge of EHS laws, regulations, and standards, and ability to interpret and apply them.
• Skills in EHS auditing, risk assessment, incident investigation, and problem-solving.
• Proficiency in EHS management systems, tools, and software, such as ISO 14001, OHSAS 18001, or EHS Dashboard.
• Excellent communication, presentation, and interpersonal skills, and ability to work with diverse teams and stakeholders.
• Ability to lead and manage a team.
• Strong organizational, and project management skills, and ability to work independently and under pressure.
• High level of integrity, ethics, and professionalism, and commitment to EHS excellence.
• Ability to deal with conflict situations.

Academic Qualifications and Certifications:

• Relevant bachelor’s degree or equivalent qualification in a related field and/or equivalent experience.
• Relevant Health, Safety and Environmental certification(s) essential.

Required Experience:

• Advanced active working experience with environment, health and safety issues in a related industry / environment.
• Advanced experience dealing with a variety of stakeholders and influencing decision making to manage business risk.
• Advanced experience dealing with legislators and governing bodies.
• Advanced knowledge of the EHS laws, regulations, codes, and standards and their application and interpretation.
• Seasoned experience leading and managing environment, health and safety team(s)/function.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Associate Client Project Manager is a developing subject matter expert, responsible for leading and directing concurrent client projects classified as standard.

This role may also be involved in larger-scale projects supervised by a Senior Project and/or Program Manager.

The primary responsibility of the Senior Associate Client Project Manager is to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to the organization or into the client's support operations).

What you'll be doing

Key Responsibilities:

• Interfaces with all project stakeholders to take projects from original concept through to final implementation.
• Contributes to the pre-sales process by providing proposals.
• Ensures that the project delivers the as-sold solution, remains within baseline budget, and is delivered on time while achieving quality criteria and maintaining client satisfaction.
• Manages client satisfaction, commitment, and expectations to high service levels and manage escalations adequately.
• Manages the entire project lifecycle, ensuring that client requirements are met, timelines are adhered to, and deliverables are achieved.
• Ensures effective project planning, stakeholder management, team coordination, risk mitigation, and quality assurance.
• Performs any other related task as required.

Knowledge and Attributes:

• Relevant project management skills, including the ability to plan, organize, and execute projects from initiation to completion.
• Ability to establish strong relationships with internal stakeholders and external clients.
• Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately.
• Good written and verbal communication skills.
• Ability to work in high-pressure environments.
• Ability to manage urgent tasks simultaneously.
• Some business acumen and commercial skills.
• Passionate, strong initiative, self-driven with a commitment to succeed.
• Some influencing ability whilst taking a collaborative approach.
• Decisive with good attention to detail ability.
• Ability to promote project services to both internal stakeholders and external clients.
• Competent in project change management.
• Familiarity of the industry, domain, or technology related to the client's project.
• Relevant problem-solving and analytical skills to identify and address issues that may arise during project implementation.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in business and / or project management or related field.
• Relevant project management certifications preferably PMP required.
• ITIL certification is beneficial.

Required Experience:

• Moderate level project management experience preferably in a multinational professional services environment.
• Moderate level client engagement experience.
• Demonstrated understanding of the project life cycle.
• Demonstrated competency in project change management.
• Moderate level experience managing expectations when balancing alternatives against business and financial constraints.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Associate Client Project Manager is a developing subject matter expert, responsible for leading and directing concurrent client projects classified as standard.

This role may also be involved in larger-scale projects supervised by a Senior Project and/or Program Manager.

The primary responsibility of the Senior Associate Client Project Manager is to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to the organization or into the client's support operations).

What you'll be doing

Key Responsibilities:

• Interfaces with all project stakeholders to take projects from original concept through to final implementation.
• Contributes to the pre-sales process by providing proposals.
• Ensures that the project delivers the as-sold solution, remains within baseline budget, and is delivered on time while achieving quality criteria and maintaining client satisfaction.
• Manages client satisfaction, commitment, and expectations to high service levels and manage escalations adequately.
• Manages the entire project lifecycle, ensuring that client requirements are met, timelines are adhered to, and deliverables are achieved.
• Ensures effective project planning, stakeholder management, team coordination, risk mitigation, and quality assurance.
• Performs any other related task as required.

Knowledge and Attributes:

• Relevant project management skills, including the ability to plan, organize, and execute projects from initiation to completion.
• Ability to establish strong relationships with internal stakeholders and external clients.
• Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately.
• Good written and verbal communication skills.
• Ability to work in high-pressure environments.
• Ability to manage urgent tasks simultaneously.
• Some business acumen and commercial skills.
• Passionate, strong initiative, self-driven with a commitment to succeed.
• Some influencing ability whilst taking a collaborative approach.
• Decisive with good attention to detail ability.
• Ability to promote project services to both internal stakeholders and external clients.
• Competent in project change management.
• Familiarity of the industry, domain, or technology related to the client's project.
• Relevant problem-solving and analytical skills to identify and address issues that may arise during project implementation.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in business and / or project management or related field.
• Relevant project management certifications preferably PMP required.
• ITIL certification is beneficial.

Required Experience:

• Moderate level project management experience preferably in a multinational professional services environment.
• Moderate level client engagement experience.
• Demonstrated understanding of the project life cycle.
• Demonstrated competency in project change management.
• Moderate level experience managing expectations when balancing alternatives against business and financial constraints.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Associate Business Analyst's key function is to work with internal and external clients to determine requirements and to define solutions to address business, process and systems problems, and improvements in the organisation. They act as a liaison among stakeholders in order to understand the structure, policies, and operations of an organisation, and to recommend solutions that enable the organisation to achieve its goals. They take guidance from more senior Business Analysts.

What you'll be doing

Key Roles and Responsibilities:

• Acts as a bridge between the business problems and the technology solutions.
• Supports the analysis, transformation and ultimately works towards resolving business problems with the help of technology.
• Works with internal clients and applies best practice methodologies to determine business requirements and to define solutions to address business, process, information and system problems, improvements or change.
• Delivers business projects in line with sponsor requirements and enterprise architecture.
• Proactive development and deployment of enhanced services and platforms, covering all the functional aspects from service/product definition through to build and deployment.
• Ensures the identification and documentation of operational gaps including user guides, templates, test cases and related user training.
• Assists with the resolution of issues pertaining to the service.
• Adheres to and follow the relevant development and support processes.
• Communicates and escalates if any issues arise or deliverables cannot be met and request assistance to ensure closure of issues.
• Takes responsibility for delivery of project elements under relevant guidance and supervision.

Knowledge, Skills and Attributes:

• Demonstrated understanding of business practices and processes
• Team player who displays good client service orientation with well-developed administrative and organisation skills
• Developing expertise in specific systems, processes and technologies that they will be required to analyse
• Meticulous attention to detail whilst working under pressure
• Excellent verbal and written communication skills
• Ability to listen empathetically
• Ability to build rapport and engage effectively with a variety of stakeholders
• Knowledge of project management methodology
• Good analytical skills with the ability to convert business requirements into operational deliverables (functional requirements) to meet business objectives
• Good documentation skills, in particular, functional requirements, test cases, system user documentation, processes and procedures and presentations
• Very good working knowledge of Microsoft Exchange, Word, Excel Project, PowerPoint and Visio
• Understanding of systems generally used in a services organisation e.g. ServiceNow, Siebel, Remedy, SAP, EMS would be advantageous

Academic Qualifications and Certifications:

• Relevant Bachelor’s degree or equivalent with related demonstrable experience
• Project management certification would be advantageous
• IIBA Membership required
• PMI PBA
• Relevant technology certification(s) required, such as ITIL

Required Experience:

• Moderate level experience as a Business Analyst gained within a technology services environment
• Moderate level experience as a system administrator or developer would be advantageous
• Developing experience in and with all operational aspects of a Services business, preferably with a Systems Integrator
• Developing experience in the business requirement gathering, use case definition, process mapping and implementing new services and systems
• Understanding of and experience with ITIL (IT Infrastructure Library) and the application of ITIL tools within a service integrator

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Cross Technology Technical Architect is a seasoned subject matter expert, responsible for specifying and designing solutions based on their technical expertise across one or more technology domains.

This role takes responsibility for the successful overall technical design and build of the custom elements of the solution to meet a client’s business requirements.

What you'll be doing

Key Responsibilities:

• Select and apply appropriate design standards, methods and tools, consistent with the agreed enterprise and solution architectures and ensure that these are effectively applied and adopted.
• Guide successful implementation and execution of system solutions.
• Provides detailed and specific advice regarding the application of their specialism(s) to the planning and operations processes.
• Contributes to the development of solution architectures in specific business, infrastructure or functional areas.
• Defines and manages scoping, requirements definition and prioritization activities for small-scale changes and assists with more complex change initiatives.
• Designs components using appropriate modelling techniques following agreed architectures, design standards, patterns and methodology.
• Provides pre-sales technical support and expertise in analyzing client requirements, in conjunction with the client’s current infrastructure, architecture, system capabilities and business challenges.
• Ensure technical solutions accomplish the client’s objectives.
• Work with Solutions Architects (SAs) to produce a technical specification for the solution’s custom development and systems integration requirements.
• Develop the technical design document to match the solution design specifications.
• Lead the scope of work determination, product pricing and RFP/RFI responses and assist with the decision to pursue or abort a deal.
• Manages client proof of concept (POC) initiatives, which require appropriation of appropriate resources, and setup and delivery of the POC.

Knowledge and Attributes:

• Demonstrate seasoned product knowledge integrated with seasoned technology understanding
• Seasoned understanding of the vendor’s products, business and technology positioning
• Excellent communication skills both verbal and written coupled with the ability to establish and create excellent client relationships with their technical expertise.
• Ability to develop and leverage their seasoned knowledge of reference architectures.
• Ability to maintain knowledge of trends and development in technology domains.
• Seasoned knowledge in core frameworks used.
• Seasoned knowledge of the problem domain that their systems are to provide solutions for
• Basic understanding of key vendor subscription models such as Cisco EA 3.0

Academic Qualifications and Certifications:

• Bachelor's degree in information technology, computer science or information systems or a related field.
• Certification and working knowledge of Enterprise Architecture methodologies (for example, TOGAF, Zachman, SOA, ITIL, COBIT, etc.).
• Relevant vendor and industry certifications, for example, Cisco, Microsoft, Oracle.
• Software and programming languages, for example, C++.
• SAFe Scaled Agile certification advantageous.

Required Experience:

• Seasoned track record as a developer and architect of new systems/solutions.
• Seasoned work experience working as a systems administrator or network engineer.
• Seasoned client engagement and development consulting experience.
• Seasoned experience managing expectations when balancing alternatives against business and financial constraints.
• Seasoned experience in a variety of architectures for specific domain or specialization.
• Seasoned experienced designer and development know-how.
• Seasoned project management experience ensuring timeous delivery of client solutions.
• Experience presenting technical solutions to non-technical audiences.
• Experience working in an agile development environment.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Solutions Architect is a seasoned subject matter expert, primarily responsible consulting with the client and working with internal teams to create strategies, transformational designs and the architectural vision for complex solutions that address the clients’ needs.

This role provides multi-technology consulting services on all aspects of application software, infrastructure and related technology components.

What you'll be doing

Key Responsibilities:

• Contributes to the development of solution architectures in specific business, infrastructure or functional areas.
• Identifies and evaluates alternative architectures and the trade-offs in cost, performance and scalability.
• Produces specifications of cloud-based or on-premises components, tiers and interfaces, for translation into detailed designs using selected services and products.
• Supports a change programme or project through the preparation of technical plans and application of design principles that comply with enterprise and solution architecture standards.
• Takes responsibility for understanding client requirements, collecting data, delivering analysis and problem resolution.
• Monitors the external environment to gather intelligence on emerging technologies.
• Creates reports and technology roadmaps and shares knowledge and insights with others.
• Designs components using appropriate modelling techniques following agreed architectures, design standards, patterns and methodology.
• Creates multiple design views to address the concerns of the different stakeholders of the architecture and to handle both functional and non-functional requirements, including proof of concept (POC).
• Reviews, verifies and improves own designs against specifications.
• Contribute to the development of new go to market services and contributes knowledge on relevant verticals.
• Operates across both the technical levels within the enterprise architecture and the value chain in order to develop holistic and integrated solutions.

Knowledge and Attributes:

• Seasoned knowledge of multi-vendor service integrations and cross-functional software, OS’s and infrastructure designs.
• Excellent communication skills both verbal and written coupled with excellent interpersonal skills to build solid working relationships with internal and external stakeholders.
• Seasoned knowledge on how specific infrastructures and application software are deployed in line with relevant methodologies and frameworks.
• Ability to develop and leverage their seasoned specialist knowledge of reference architectures.
• Ability to maintain knowledge of trends and development in technology domains.
• Ability to keep abreast of industry trends and emerging technologies.
• Seasoned ability to collaborate with cross functional teams such as sales, product, delivery etc.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in computer science, engineering or business or a related field.
• Certification and working knowledge of Enterprise Architecture methodologies (for example, TOGAF, Zachman, SOA, ITIL, COBIT, etc.).
• Safe Scaled Agile certification advantageous.

Required Experience:

• Seasoned professional technical, IT or Operations experience within a large scale (preferably multi- national) technology services environment on the following areas: Software Development, Application Support and Infrastructure Support.
• Seasoned project or program management experience would be preferred but not essential.
• Seasoned client engagement and consulting experience coupled with solid experience in client needs assessment and change management.
• Seasoned experience in integrating the solution for the particular project with the business domain, enterprise concerns, industry standards, established patterns and best practices.
• Seasoned experience working in an agile development environment.
• Seasoned experience in developing, selling and delivering technical solutions.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Software Sales Specialist is a seasoned subject matter expert and is the demand generating engine for the software business and has the primary objective to pursue and land qualified sales leads.

The purpose of this role is to identify new opportunities from a selection of existing accounts, and present solutions, value propositions, partner configurations, cost structures and revenue models to the client.

A substantial amount of time is spent on engaged selling or supporting the sales process in partnership with Client Managers. This role contributes to the pre-sales process by working with pre-sales architects to create the best solution design for the client.

What you'll be doing

Key Responsibilities:

• Shares responsibility for win strategy with sales, challenge sub-optimal RFPs with an alternative approach focused on business value and a set of insights to differentiate. Drives overall software sales engagement, pricing, and commercial and contractual terms.
• Responsible for the Annual Recurring Revenue (ARR) KPI.
• Responsible for developing the sales strategy with the Software/GTM Leadership and executing in region/country.
• Builds required sales plans to position the components (that create the various Enterprise Agreements and / or Enterprise License Agreements) with the client.
• Acts as the subject matter expert for Client Managers on all software licensing questions and navigates the client to the correct options based on their needs.
• Identifies and drives Enterprise Agreements to upsell opportunities across all GTM areas.
• Maintains subject matter expertise in a technology domain, multiple domains or solutions set.
• Supports the closure of sales based on technology domain knowledge.
• Addresses the technology conceptual challenges during the sales process
• Maintains a high level of relevant product and service knowledge to have meaningful conversations with potential and existing clients.
• Maintains awareness of the competitive landscape, market pricing, and strategy and how to penetrate a new market.

Knowledge and Attributes:

• Excellent communication skills (verbal and written) coupled with excellent questioning skills.
• Ability to collaborate with key client facing teams, as well as internal stakeholders.
• Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations.
• Seasoned understanding of the vast range of IT operations and NTT service offerings.
• Seasoned subject matter expertise for engaging in client problems and finding viable solutions.
• Solid understanding of Software Licensing and Enterprise Agreements constructs.
• Deep understanding of the software sales motion.
• Ability to articulate the value of a software play and the commercial constructs.
• Seasoned knowledge of key vendor licensing models such as Cisco, Microsoft, VMWare and Palo Alto.
• Proficiency in team selling approach and ability to define sales strategy.
• In-depth knowledge of competitors and ability to apply competing successful sales strategies.
• Seasoned negotiation capabilities to craft solutions that are beneficial to customers, partners, and organization overall.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in information technology/systems or sales or a related field.
• SPIN and / or Solution Selling certification(s) preferred.
• Relevant technology and vendor certification(s) preferred.

Required Experience:

• Seasoned Sales and/or Technology experience (Managed IT Services, Systems Integration, Hosting, Subscription Software Services, IT Management).
• Seasoned experience and success in solution-based selling, preferably related to specific domain (GTM) related software and products.
• Seasoned experience selling complex software solutions and services to the C-Suite.
• High degree of related experience in account and/or client management.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.