the number of corporate clients report they want to communicate through APIs compared to those wishing to primarily communicate face to face or via email. Corporates increasingly choose machine-to-machine communication over person-to-person.
of construction companies report their demand for an omnichannel corporate lending solution is unmet compared to only 30% in professional services. Corporates are looking for industry expertise from their banks with the research demonstrating strong differences in demand between industries.
of banks are working on rationalising their portals. The main reasons revolved around client-centricity: 57% say the driver behind portal rationalisation was to improve the client experience and 53% say it’s to allow staff to improve the servicing of clients.
the number of banks in APAC report they are investing in enhancing their products using AI compared to US banks. RPA (Robotic Process Automation) and AI is the biggest area of investment in APAC whereas the US and Europe are most likely to invest in Open Banking.
of banks are using AI to enhance their KYC and AML processing. Globally, banks are investing in streamlining and digitising client-onboarding processes.
of banks choose to build a cash forecasting solution in-house versus 39% that buy a third-party solution. LATAM is the region most likely to buy an off-the-shelf solution.