NTT DATA Philippines’ Commitment to Creating Better
Clients First, Foresight, and Teamwork – These are the three core values of NTT DATA that grow and entwine together, shaping our culture and supporting our company’s vision of being a Trusted Global Innovator. Despite the complexities and challenges of today’s business environment, our team has renewed our commitment in #CreatingBetter for our customers and partners.
A Trusted Global Innovator: Creating Better
Message from President and CEO, Pocholo Reyes:
Above all else, we prioritize the needs and requirements of our clients. In this fast-paced world where change is inevitable and constant, we continuously work to understand our customers’ business, allowing to be able to resolve every concern to their satisfaction. Indeed, our customers’ success is also our success.
Our global footprint and investments allow us to develop evolving ecosystems with our clients through leading-edge technologies. With foresight, we anticipate challenges that lay ahead and take necessary actions for our customers to transform and adapt to the changing business environment. We continue to invest in R&D to determine the most significant technology disruptions and societal trends to further our goal of helping our customers meet their business objectives while creating a brighter future for our society.
In the same way we value our clients, we also put great importance on fostering teamwork and enabling our employees to achieve their best. By embracing diversity and promoting synergy in the workplace, we can bring unique insights and worldviews while working together toward a common goal. Through this, we bring out extraordinary results that are far beyond what can be achieved by any one person.
With these three core values as cornerstone, NTT DATA Philippines’ priority for the year is to further increase our relevance, and the value that we bring to our clients and partners. As with some of the transformative advice that we give to our customers, we commit to subject ourselves to the same transformation to be able to continue to achieve this objective in the years to come.
Hear from our leadership team:
COO and CTO
“Transformational technologies are changing the way we live, the way we work, and the way we interact with each other. While this brings about a disruptive transition for us and our clients, we have to embrace change with great excitement as we race into this new era with the ‘future of technology’. While this may shake us, history has taught us that change must be embraced with much fervor and grit.
We create better when we understand what our customers want the most and what NTT DATA does best. We focus on where those two meet.
For us, work is not only about technological innovation. It is about connecting people, about delighting our customers and of course developing our people. As a trusted, long-term partner, we are dedicated to helping clients both leverage cutting-edge technologies to future-proof business models and develop innovative solutions to meet their needs.”
Director, Programs and Marketing
“I believe that we are in the business of solving problems, in everything we do we should always think how we are adding value. Whether that’s helping automate or enhance a business process, increasing productivity through modern work solutions, enabling our clients connect better with their customers, increase employee engagement, utilizing our expertise in IT to accelerate transforming their business model to thrive in the digital economy.
I read in a book that ‘satisfying customers is the source of sustainable value creation’. That should always be top of mind in all our engagements. The only way to be a true partner of our customers and provide the most meaningful outcome is if we understand their business. Their objectives are our objectives. Their keep awake at night is ours too. Their growth drives our growth.
When our customers are successful, we become successful
This is what it means to be a trusted Global Innovator.
This for me, is creating better for our customers.”
“Creating better connection with our customers means establishing trust. We earn customer’s trust once we were able to deliver to our commitment. If you want customers to trust and respect you, you need to earn it by proving your dedication to meet their requirements.”
“The pandemic has caused a significant change in customer engagements. Now more than ever, there is a need for communication, understanding and agility. Creating better for me means going beyond providing an excellent customer service. It is about ensuring a delightful and exceptional customer journey with us, continuously building trust, creating value and support in achieving their aspirations.”
Director, Learning Services
“Creating better for me means creating more meaningful touchpoints with customers, understanding their pain points and enabling their business growth through our engagements.”
NTT DATA – a part of NTT Group – is a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. NTT DATA enables clients, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50 countries. Visit us at nttdata.com.
NTT DATA Philippines