NTT DATA on Conversational AI’s role in accelerating public sector digital capabilities
Manila – January 27, 2022 – The importance of Conversational AI in continuous advancement of public sector’s digital capabilities was the focus of NTT DATA’s session with government leaders in this year’s “Asenso Pilipinas.” In the virtual gathering, NTT DATA discussed how both the government and its constituents can benefit in an effectively integrated system for the drastically changing digital era.
Conversational AI was highlighted as a best fit solution to confidently enable self-help services across multiple channels while bringing down total cost of operations. NTT DATA’s Digital CoE AI Consultant, Ragesh Thulasimani explained how conversational AI is creating a PATH for all to continually build economy, empower people, and increase efficiency. What PATH stood for was also talked through along with its role in the digital development.
Purpose- understandable purpose in incorporating AI into different processes
Automate- reduced delay in response by automating repetitive processes
Timely management- improved engagement with various stakeholders
Human-like conversations- strengthened human connection when interacting across several government channels
Watch the session to learn more about NTT DATA’s digital strategy on accelerating government’s digital capacity through conversational AI.
NTT DATA also addressed the impact of delivering a technology solution like Conversational AI in the middle of a global digital transformation sharing, Improving the efficiency of government units with conversational AI at a time like this, when physical and manual interactions are limited, means meeting the public demand for better digital communication experience.
NTT DATA utilizes Conversational AI interaction to reduce the operational cost while allowing the agencies to scale the same service across larger tasks. Reaching a wide section of citizens or population using this kind of intervention would not be possible in a manual interaction that government agencies traditionally relies on.
The 5th annual Microsoft Public Sector Cloud Summit, "Asenso Pilipinas: Navigating change and emerging stronger in a digital era,” empowers the different divisions and sectors of the government to accelerate growth and achieve digital transformation on a national scale, supporting the country’s reignition of economic growth in 2022 and beyond. NTT DATA has been a consistent sponsor of Asenso Pilipinas and partner of Microsoft in transforming citizen services and supporting government agencies to innovate through technology.
About NTT DATA Philippines
NTT DATA is a top 10 global business and IT services provider with more than 100,000 professionals in over 50 countries. Located in APAC region, NTT DATA Philippines (NDPH) provides world-class solutions and services on Microsoft, Oracle, and SAP platforms to enable our customers to achieve their business objectives. NDPH emphasizes long-term commitment and combines global reach and local intimacy to provide premier professional services, from consulting, application services, and business process and IT outsourcing to cloud-based solutions.