Managed CX Services for Hyperscaler CX Technologies
Our Managed CX Services make your cloud migration cost-effective and low-risk.
Migrate to modern CX
When your contact center is central to your customer experience (CX) strategy, delivering high-quality interactions at scale is critical. Our Managed CX Services enable intelligent, agile, outcome-driven CX with simplified transitions, less risk and faster value.
From advisory to continuous support, we ensure seamless integration and long-term performance with deep AI, automation and design expertise.
Our partnership and collaboration with leading technology vendors — including AWS, Microsoft, Genesys, Nice and Cisco — provides scalable, secure and composable solutions that drive innovation, agility and operational excellence.
Our approach
End-to-end service lifecycle
Our platform-based CX management improves CX by pairing expert skills with intelligent automation, supported by proactive assurance testing.
Continuous improvement and innovation
Deliver exceptional CX with our deep expertise, which gives your organization the skills, tools and strategic consulting you need to adapt to changing expectations.
Proactive CX management
We streamline customer interactions by proactively identifying issues through automated testing of platform availability, contact center functionality and call quality.
Leverage our agile CX practice
We employ agile methodologies to dynamically allocate resources, rapidly deliver on backlog priorities and continuously evolve your CX environment.
We make an impact where it counts
Our services
Advisory services
Empowers clients to transform CX by adopting experience-centric strategies that drive outcomes, boost customer loyalty and unlock long-term value.
Implementation services
Fully comprehensive, end-to-end, project-based implementation services, from assessment to planning, testing, integrations, onboarding and transitions.
Managed services
Bridge the skills, knowledge and capability gaps to meet your CX management needs and exceed customer expectations in a highly competitive landscape.
Case studies
Capitec's contact center boosts customer experience with Amazon Connect
95%
SLA delivered on day 2
600
agents migrated in 5 days
Industry recognition
2025
HFS Research | 2025
2025
ISG | 2025
Our partners
