Building the intelligent water utility
NTT DATA helps water companies modernise critical operations, enabling greater resilience, performance and customer outcomes
Delivering digital ambition through AMP8
Northumbrian Water has set one of the sector’s boldest ambitions — to become the world’s most digital water company. As AMP8 accelerates investment, delivering that vision means modernising critical infrastructure, unlocking the value of data and AI, and strengthening cyber resilience across both IT and OT environments.
NTT DATA helps water utilities turn digital ambition into operational reality. Combining expertise in critical infrastructure, cybersecurity, data and AI, we build the resilient digital foundations that enable smarter operations, improved customer outcomes and long-term sustainability.
Secure critical infrastructure — from sensor to screen to service
As water networks become more connected, operational technology is moving from isolated assets to intelligent, integrated infrastructure. That creates new opportunities to improve resilience, efficiency and decision-making — but it also expands the cyber risk across critical operations.
NTT DATA helps water utilities modernise and secure OT and IT environments together. From connected assets and real-time monitoring to Zero Trust security and managed cyber services, we help build resilient digital infrastructure that protects essential services while enabling innovation across the water cycle.
Our Impact at NTT DATA
Digital transformation
Delivering digital transformation across the water cycle
NTT DATA helps water utilities connect, secure and modernise critical infrastructure, from source to tap. Combining expertise in OT, IT, cybersecurity, data and AI, we work with organisations across the UK and Europe.
$3.6B of annual R&D investment
With experience supporting leading utilities and backed by the scale of a top-ten global technology services provider, we bring the innovation and industry depth to navigate complexity and deliver at scale.
Our Services
Data & Artificial Intelligence
Drive competitive advantage with our data platform expertise, business analytics frameworks and innovative AI, machine learning and intelligent solutions.
Cybersecurity
With proven expertise and a cutting-edge cybersecurity portfolio, NTT DATA serves as your trusted advisor, guiding your business toward secure transformation.
Smart Networks & Connectivity
Accelerate your journey to a connected, intelligent water network with secure IoT, 5G and edge computing solutions. We help utilities collect, transmit and process operational data in real time — from remote sensors to central platforms.
Customer Experience & CRM
Deliver seamless, digitally enabled customer interactions across web, mobile and contact centre channels. NTT DATA helps water companies improve customer satisfaction, reduce contact demand and meet C-MeX and D-MeX performance targets.
Cloud & Managed Services
Get more value from your technology investment with cloud-first infrastructure and end-to-end managed services across applications, data and networks. We keep your systems running so your teams can focus on outcomes.
Regulatory & Sustainability Reporting
Meet your obligations to Ofwat, the EA and DWI with confidence. NTT DATA’s data platforms and reporting frameworks automate compliance workflows and provide the audit-ready evidence base your regulatory submissions demand.
CILE boosts water conservation with IoT and LoRaWAN
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