Global Research into Corporate Banking’s Future
A study of 12 countries and 900 senior decision-makers to understand how corporate banks must futureproof themselves
As we look to 2022 and beyond, corporate banking has permanently changed. The speed of corporate banking has accelerated, and the banks increasingly need to meld their services to the needs and demands of their clients.
In parallel, the technology stacks are becoming more integrated into corporate systems, with automation replacing manual effort and AI taking on more importance in decision-making.
In this global banking research report, we compare the latest demands from the largest corporate businesses with the current perception from global banks.
KEY STUDY FINDINGS
the number of corporate clients report they want to communicate through APIs compared to those wishing to primarily communicate face to face or via email. Corporates increasingly choose machine-to-machine communication over person-to-person.
of construction companies report their demand for an omnichannel corporate lending solution is unmet compared to only 30% in professional services. Corporates are looking for industry expertise from their banks with the research demonstrating strong differences in demand between industries.
of banks are working on rationalising their portals. The main reasons revolved around client-centricity: 57% say the driver behind portal rationalisation was to improve the client experience and 53% say it’s to allow staff to improve the servicing of clients.
the number of banks in APAC report they are investing in enhancing their products using AI compared to US banks. RPA (Robotic Process Automation) and AI is the biggest area of investment in APAC whereas the US and Europe are most likely to invest in Open Banking.
of banks are using AI to enhance their KYC and AML processing. Globally, banks are investing in streamlining and digitising client-onboarding processes.
of banks choose to build a cash forecasting solution in-house versus 39% that buy a third-party solution. LATAM is the region most likely to buy an off-the-shelf solution.