We are seeking an Application Support
12/09/2018 08:00:00 AM - ID 2018 - 18091202
Information Technology
CONTACT USWe currently seeks to hire an Application Support to join our team
NTT DATA is your Innovation Partner anywhere around the world. Headquartered in Tokyo, with business operations in 42 countries, we put emphasis on long-term commitment and combine global reach and local intimacy to provide premier professional services from consulting, system development to business IT outsourcing.
Job Description:
- Provide Level 1 & 2 Support for Wealth Bond Application.
- Responsible for stability of production environments ensuring application and all interfaces exceeds availability SLA.
- Responsible for Change Management – raise, verify, implement and support application change requests during night time or weekend green zones.
- Collaborate closely with development team, interface technical teams and business users to investigate, test and implement fixes.
- Follow escalation and reporting procedures of production issues and system downtime.
- Own and coordinate between various internal and external teams to resolve complex issues and outages.
- Ensure all deployments are properly documented.
- Ensure accurate and timely incident and problem logging.
- Track incidents and provide regular updates to users on the progress and status up to closure.
- Perform Root Cause Analysis and Regular Reporting to identify areas for review for improvement.
Job Requirements:
- More than 3 years Application Support Experience preferably in a Banking application.
- Experience and proficiency in shell scripting (Linux).
- Knowledge on SQL (MariaDB), Confluence, JIRA.
With the right people on board,
anything is possible.
The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
