Business Process Services
Grow your enterprise with our AI-powered Business Process Services.
An AI-led approach to business processes
Change the way you work and set your business up for long-term success with an AI-powered approach to service delivery.
Through agentic business process as a service (BPaaS) and modular, software-delivered operations, we help you redefine how services are executed to improve business outcomes.
You’ll benefit from our industry depth, global delivery scale, and a services-as-software (SaS) approach. With AI agents handling specialized tasks and coordinating workflows quickly and accurately, you can unlock efficiencies at scale.
Intelligent workflows, real outcomes
Intelligent process solutions that streamline operations, elevate customer interactions and drive digital transformation at scale.
Business Support Processes
Our BPS, BPaaS and cutting-edge technologies guide your organization through digital transition, helping you adapt and excel in a changing environment.
Industry-Specific Processes
Our industry-specific services combine extensive domain knowledge with technology-driven solutions to foster digital innovation and transform your business challenges into success stories.
Customer Services and Interaction Management
Our tailored customer service and interaction management solutions optimize operations and enhance efficiency to elevate your business.
“
NTT DATA’s global BPS business is anchored in innovation and client-first philosophy. With deep domain expertise and global delivery, we provide creative, technology-led solutions that generate winning outcomes for our clients. This is how we gain clients for life. ”
Rohit Puri
, Executive Managing Director, Apps & Business Process Services, NTT DATA
Industry recognition
2025
NTT DATA placed 4th in the Everest Group BPS Top 50™, BPS revenues and year-on-year growth.
From automation to autonomy
Scalable, software-delivered operations that adapt on the fly to improve speed and accuracy across your enterprise.