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Health Plans

Enhance member experiences with AI

In an era of rising costs, shifting regulations and growing member expectations, NTT DATA stands as a premier partner for health plans. We bring deep healthcare domain expertise and world-class technology capabilities to deliver measurable outcomes across the entire healthcare ecosystem.

Today’s members expect better health outcomes, lower costs and a seamless care journey. NTT DATA helps health plans deliver exactly that through agentic automation and the right combination of people, processes and technology. We help you optimize your ecosystem, strengthen provider and member engagement and empower members to actively participate in their own care.

From streamlining back-office functions to enhancing interoperability, NTT DATA frees health plan leaders to focus on what matters most: strengthening employer relationships and managing the total cost of care. What sets NTT DATA apart is its end-to-end perspective — connecting sponsors, providers and members into a coherent, outcome-driven strategy. With global scale and local expertise, NTT DATA doesn’t just help health plans keep pace with change; it helps them lead it.

Healthcare worker bringing joy to a woman in a wheelchair
At NTT DATA, we turn new ideas into practical solutions. We help healthcare and life sciences companies get better health results and improve their operations. Partnering with NTT DATA means collaborating with a team deeply committed to improving wellbeing and powering a healthier society for all.

Our impact

  • 14K+

    healthcare digital transformation experts
  • 50+

    years of experience in global healthcare services
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Our services

Healthcare Consulting

Accelerate digital transformation to provide human-centered, high-quality, accessible, and affordable healthcare and personalized treatments that elevate health and wellbeing.

Business Process Services

Our BPO & BPaaS services improve the efficiency of your non-core business processes, so you can focus on your core competencies with the flexibility you need to thrive in the toughest environments.

Our solutions

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GenAI is enhancing member experiences. Read our research to learn how.

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Case studies

Independent Health employees

Independent Health charts an IT transformation

Learn how Independent Health partnered with NTT DATA Services to transform its IT Service Desk and modernize infrastructure to deliver 24x7 support to users.

3.9

out of 4 end-user satisfaction score

85%

employee satisfaction rate with IT

Smarter coverage, healthier populations

Enhance care coordination and risk management with next-generation intelligence across your organization.