Driving efficiency, experience and measurable outcomes
Your trusted global operations, technology and procurement partner
MetLife’s New Frontier strategy calls for bold transformation. As a long-standing partner, NTT DATA supports MetLife’s leadership in Group Benefits through our TPA services, including streamlining operations, enhancing member experiences and unlocking cost efficiencies. We’re proud to help shape MetLife’s future and continue our impact across the full spectrum of strategic priorities.
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Transforming the claims experience
This isn’t just a tech upgrade — it’s a human one. Together with NTT DATA, MetLife has reimagined claims with empathy and innovation, delivering faster resolutions, lower costs, and standout member satisfaction.
30%
reduction in claim cycle time through automation and digital enablement15%
lower operating costs across the claims lifecycle80+
NPS Score with members praising speed, proactivity and compassion
“
We are proud to be MetLife’s partner in enabling an AI-led transformation roadmap that is driving meaningful impact across growth, scalability, member experience, and operational efficiency. By combining MetLife’s vision with NTT DATA’s digital expertise, we’ve created a claims experience that truly puts people first. ”
Michael Kalinowski
, Vice President, MetLife Global Client Executive, NTT DATA
Global impact in insurance services
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