Adoption Services

Transform technology investments into measurable business outcomes.

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Accelerate ROI from multivendor infrastructure

Enterprises continue to invest significantly in technology infrastructure, yet many struggle to realize its full business value. NTT DATA’s Adoption Services help CIOs bridge the gap between technology implementation and value realization by driving enterprise-wide adoption and consumption of technology.

Our dedicated client success managers apply proven lifecycle management frameworks and leverage insights from NTT DATA’s AI-powered SDI services platform to enhance visibility, adoption and consumption across your software and services. We help you embrace technology and maximize the impact of your networking, cybersecurity, data center and digital workplace & CX investments.

How we drive service and technology adoption

NTT DATA’s experts take the ownership of your software adoption journey using a proven change management framework designed to deliver measurable business outcomes with Utilization Level Agreements (ULAs) and Value Level Agreements (VLAs).

SDI platform onboarding
We unify your multivendor infrastructure into the SDI Services platform for a single view of your IT landscape.
Outcome Success Plan creation
We collaboratively define outcomes, KPIs and adoption roadmaps.
Change management
Our workshops, trainings and communications prepare your team on the new products features to embrace change.
AI-powered enablement
We simplify adoption through AI agents, predictive analytics and automated remediation.
Adoption optimization
Insights from more than 6,000 global clients are used to accelerate feature adoption and consumption.
Monitoring and reviews
Our team conducts quarterly reviews, ROI assessments and continuous improvement initiatives to demonstrate IT value.