A leader for insurers in the era of AI
Key takeaways
The report notes NTT DATA’s strengths in the following areas:
- Comprehensive AI strategy that combines GenAI and agentic AI to modernize underwriting, claims and customer service
- Advanced automation that boosts operational efficiency, improves decision-making and enhances policyholder experiences
- Responsible AI leadership for regulatory compliance, transparency and data privacy
- Integrated infrastructure that eamlessly connects AI to insurers’ existing systems for scalability and speed
- Innovation-driven partnerships across hyperscalers, academia and fintechs to accelerate industry transformation
Recognized for ethical AI and operational excellence in insurance.
NTT DATA has been recognized as a Leader in the ISG Provider Lens® Insurance Services — Strategic Capabilities (Insurance GenAI and agentic AI services) Quadrant Report, Global, 2025.
The report highlights our ability to integrate advanced AI into the insurance value chain, enhancing risk assessment, claims management and customer engagement while maintaining a strong focus on ethics, compliance and governance.
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Impact
- NTT DATA delivers insurance-specific AI capabilities at global scale.
- Ranked #12 worldwide for GenAI patents, backed by JPY 8 trillion+ invested in digital, AI and robotics initiatives
- Insurance clients using GenAI and agentic AI report major efficiency gains, including reduced claims cycle times, improved underwriting accuracy and higher customer satisfaction (ISG case evidence).
- Early adopters of agentic AI achieve near-full automation for standard product lines, enabling significantly lower operational costs and faster service delivery.
Strengths in GenAI development and deployment services
The report calls out NTT DATA’s strengths in:
GenAI consulting: NTT DATA unlocks GenAI’s potential by prioritizing use cases, designing responsible solutions and adopting AI training, as well as focusing on organizational change management for insurance enterprises.
Technology hub: The NTT DATA GenAI TechHub provides integrated, prequalified prototypes and solutions designed to simplify processes, reduce risks and facilitate rapid adoption. It standardizes outputs, boosts ROI and scales effectively across Azure, AWS and Google Cloud. Additionally, it enhances governance and reduces costs.
GenAI value transformation: NTT DATA fosters GenAI-based transformation for insurance enterprises through consulting services. Its balanced approach reduces risks and maximizes benefits, leading to process overhauls, enhanced customer relationships, personalized services, new value streams and empowered staff. It helps identify critical use cases, visualize proofs, create road maps and support ongoing management. It assists insurance enterprises in planning and executing operational and business transformations.
GenAI infrastructure services: NTT DATA boosts insurance enterprises’ GenAI efforts by providing comprehensive infrastructure services. It also assists in building, managing and optimizing GenAI ecosystems in multicloud and on-premises environments
Strengths in agentic AI development and deployment services
The report calls out NTT DATA’s strengths in:
Advanced AI-driven solutions: NTT DATA’s agentic AI capabilities enable insurance enterprises to improve risk assessment, streamline claims processing and refine underwriting practices. Automation of routine tasks and analyses of intricate data patterns help them boost efficiency and accuracy, while concurrently reducing operational costs.
Holistic integration of services: NTT DATA is dedicated to seamlessly integrating its advanced AI solutions with organizations’ existing systems, ensuring a smooth and efficient transition to data-driven operations. By leveraging its solutions, insurers can enhance their capabilities in real-time data management, enabling them to respond effectively to a dynamic market and evolving customer demands. The integration of these solutions also streamlines processes, improves decision-making and enhances customer service, positioning insurers to thrive in a competitive landscape.
Focus on compliance and security: NTT DATA prioritizes regulatory compliance and data security in its AI implementations. Its dedication to ethical AI use helps insurers retain customer trust while maneuvering the industry’s intricate regulatory landscape.
More about the research
About ISG Provider Lens®
ResearchThe ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens® research, please visit this webpage.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world's top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including AI, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,600 digital-ready professionals operating in more than 20 countries-a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most comprehensive marketplace data. For more information, visit www.isg-one.com.