Seamless guest experiences everywhere
As a long-standing, trusted partner of Hilton, our experts integrate easily with your teams. Our goal is to help Hilton optimize and future-proof your guest experiences, enabling expedient hotel and room openings, resilient and secure technologies, and the integration of advanced analytics and AI. By working together with you, we can provide the capabilities Hilton needs to create memorable guest experiences.
Digital property services and connected rooms
• Seamless, secure guest experiences, including frictionless mobile check-in, digital key, and in-room controls for media and streaming services
• Integration of analytics and GenAI into the guest experience for tailored loyalty offers and localized experiences
Cloud, IT infrastructure and network services
• Modernized cloud solutions leveraging services like AWS for rapid provisioning of guest systems for new properties.
• Complete network and application visibility for increased command and control of data
• Unified management of critical systems
Cybersecurity, resilience and compliance
• Advanced cybersecurity driven by our AI-powered, platform-first model and secure-by-design architectures
• Implementation of a global cyber resilience program
• Embedded zero trust and a common global security framework
Guest data, analytics, applications and AI
• AI-powered analytics for increased personalization and predictive engagement at scale
• Intelligent data analysis for real-time decision-making and dynamic demand forecasting/pricing
• Application services for CRM and Salesforce environments, leveraging AI-enabled customer views
IT services management
• Complete service management for proactive issue resolution and consistent, reliable service delivery
• AI-driven insights and intelligent automation powering autonomous workflows
• High availability, uptime, and resilience for services and infrastructure
Designing “phygital” experiences with Hilton’s Jackie Talbot
Case studies
Global hotelier keeps people and projects in sync with Decision Architecture analytics solution
$2.1B
2K+
AI for good: How AI is reshaping our world
From regenerating rainforests to revolutionizing retail, AI is shaping a better world for all. When used thoughtfully and responsibly, it can have a meaningful impact on ecosystems, industries and communities. These real-world innovations show how NTT DATA is using AI to drive progress in sustainability, safety and justice.
Leverage our top-tier partnerships to address your critical challenges