Customer centricity advisor, keynote speaker and author of Journey to Centricity
Ilenia Vidili is a passionate customer-centricity advisor, author and keynote speaker. Driven by bringing humanity to business, her mission is to see a brighter future, where companies embrace a higher purpose, create value for all stakeholders, and contribute positively to society. She is the author of Journey to Centricity.
Trust is what defines a business. To gain the utmost respect of not just their customers, but their employees, partners and communities, companies must earn their trust. But earning high levels of trust from people external to the business must begin with an internal commitment to integrity.