Guiding leaders to greatness


124 results

Data & Disruption

By Ian BowerDirector, Business Design Lead, NTT DATA UK , Caroline CarruthersAward-winning data expert, author and co-founder of global data consultancy Carruthers and Jackson

Business Reinvention Across Three Horizons

Amid increased global competition and continued market turbulence, acting now when it comes to innovation, investment and sustainability will not only be crucial to meeting the future needs of customers and stakeholders, but could mean the difference between market dominance and imminent irrelevance.

Values-Driven Growth and Businesses as Responsible Global Citizens

Businesses that have rethought their strategies with their purpose and values at the core are enjoying important payoffs. Growth plans built around purpose and values result in more motivated employees, better company performance and more loyal customers.

Challenges and Opportunities of the Metaverse in Financial Services

As we begin to grow increasingly familiar with the concept of the metaverse, financial institutions are faced with multiple opportunities to maximize its potential – both for the end customer and for employees. While there will still be hurdles when incorporating the metaverse into commercial strategy, the value and competitive advantage of early adoption far outweigh the challenges.

5 Minutes On… Sustainable Principles in Product Development

By Prof. Rupert BaumgartnerProfessor for Sustainability Management at Graz University and Head of the Christian Doppler Laboratory for Sustainable Product Management in a Circular Economy

The New Chief Experience Officer is an Applied Behavioral Scientist

By Matt WallaertFounder of and Author of Start At The End

In uncertain times, customer needs and priorities inevitably shift and evolve in ways that can induce even more uncertainty for CX teams. Creating a customer experience strategy capable of responding effectively to such changes is vital – and in order to do that, a scientific approach that focuses on behavior first is key.

Scenario Planning: A Tool for Navigating Future Turbulence

By Paul SchoemakerFormer Research Director of the Mack Center for Innovation Management at the Wharton School and author of Advanced Introduction to Scenario Planning

In the midst of uncertain times that only look set to continue, one thing is particularly crucial to an organization’s ability to navigate confidently: the ability – and agility – to envision and strategize for multiple possible futures.

Clear Skies Ahead: Capturing Maximum Value From Cloud

Roughly 20 years after its inception in the business world, cloud adoption is now all but universal, with almost every sizable company utilizing cloud services to some degree. However many of these companies still aren’t realizing its full potential, often due to the complexities of breaking away from their legacy systems. With the future of business predicted to take place on the cloud, such organizations face an increasing urgency to remain competitive by taking advantage of the full suite of cloud capabilities.

5 Minutes On… Navigating Complexity With Data

By Caroline CarruthersAward-winning data expert, author and co-founder of global data consultancy Carruthers and Jackson

Turn Cloud Adoption into a Competitive Advantage

Cloud technologies are widely lauded for their sustainable cost advantages and built-in business flexibility, meaning that a shift to the cloud is often a key IT priority in increasing an organization’s competitiveness. However, an understanding of the growing ecosystem of technologies is a prerequisite for avoiding pitfalls – and cloud adoption must be carefully integrated into a holistic business transformation strategy to succeed.

Acting on Data and Digitalization

By Caroline CarruthersAward-winning data expert, author and co-founder of global data consultancy Carruthers and Jackson

When times are uncertain and we don’t have the comfortable leeway we are used to, how can we use the basics to uncover the diamonds in the rock pile? How does data drive the digital agenda to overcome the perceived panacea of technology, and get to the answers which make a difference?

Perseverance, Servant Leadership and Achieving Agility in Uncertainty

By Ravi PurushothamanHead of Enterprise Agility, NTT DATA UK

In a global market defined by uncertainty and choppy economic headwinds, change isn’t always easy to absorb – but with an agile mindset, companies can achieve remarkable outcomes that turn challenges into success stories.

How Organizations Can Accelerate Growth and Self-Fund Their Digital Journey

By Chris FoxSenior Vice President, Digital Transformation Services, NTT DATA Services

We’re experiencing a time of constant disruption. Global pandemics, geopolitical struggles and economic challenges have leaders looking for ways to move beyond merely surviving. How can businesses capitalize on constant change, transforming even when budgets are tight, finding talent is tough, and legacy systems can hold us back from innovating faster on behalf of customers?

Navigating M&A Post-Pandemic (And Why Culture and Values Matter)

By Dan AlbrightGlobal Head of Consulting, NTT DATA Services

Mergers and acquisitions remain a viable growth strategy for professional services firms, despite the current challenges – but successfully navigating these deals will require a different approach in a post-pandemic market.

Leading with Empathy: How to Build High Impact Teams

By Cristina PaternosterSenior Engagement Manager, NTT DATA ITALIA

In the wake of a pandemic that has reshaped countless aspects of life as we once knew it, it is clear that many of the ‘old models’ – of working, corporate culture, and especially leadership – are no longer fit for purpose. In this new landscape, where many of us have re-assessed our priorities and are taking care to focus more on our well-being, one leadership quality is more impactful than all others in maintaining employee engagement: empathy.

How to Turn Customer Experience into a Tailwind for Revenue Growth

By Steve NiesmanExecutive Vice President, Americas Region President & CEO at NTT DATA Business Solutions US

With consumers able to choose between increasingly vast ranges of similarly-priced products and services, customer experience has become an important point of differentiation for businesses. If harnessed strategically, it can become a valuable source of revenue growth.

The Evolving Role of the CFO: From Financial Anchor to Strategic Leader

By Belen VillasanteGlobal Digital Finance Transformation Partner, NTT DATA EMEAL

As the business landscape grows ever more uncertain and disrupted, CFOs need to reinvent themselves so that their focus increasingly falls on fostering innovation and promoting adaptability, rather than solely on accounting, compliance and safeguarding assets. Those who can become comfortable in today’s climate of upheaval and change will discover new opportunities in what will be an increasingly key leadership role.

Agility in Uncertainty: Surfing the Waves, Reaping the Rewards

By Carmine ParaganoAssociate Director, NTT DATA Italia

For an enterprise to grow in uncertain times, it requires strategic approaches that are focused on seamless transformation – while deftly managing the gap between strategic intent and real-world implementation. This means using the right models and having the right people, because both need to align to ensure relevant and scalable transformation.

The Race is On to Drive Drama Out of Digital

By Wayne BuschGroup President - Consulting & Digital Transformation Services, NTT DATA Services

Amid today’s widespread economic turbulence and uncertainty across global markets, businesses are under pressure to build and maintain organizational resilience through digital transformation. But how should they do this without getting swept up in the drama of external disruption?

Leadership First, Location Second

By Wayne TurmelCo-founder of the Remote Leadership Institute and co-author of the Long-Distance Leader

No matter how you feel about it, remote work is here to stay. As leaders, how confident and comfortable you are with this shift will depend on your own experiences, background, and even your seniority. There are very real changes involved in working remotely or in hybrid teams, but there is good news: when we take the time to be intentional, the proper courses of action become clear.

Why Now is a Moment That Matters

By Kevin EikenberryThought leader, multiple bestselling author and co-founder of the Remote Leadership Institute

The game has changed. Our role as leaders in this time of unprecedented change is to look outside ourselves – to consider the needs and experiences of our teams, customers and communities. When we do that, we will serve everyone – including ourselves – far better.

How to Make the New, Hyper-Connected World of Work Work for Everyone


Successful leadership in today’s world of hybrid work requires a reset in how we manage and empower our teams. What we have lost to remote work – those watercooler moments – must be reinstated. Leaders should focus on facilitating social connections and creating a fertile breeding ground for innovation by establishing the structures for employees to network and collaborate across boundaries.

New Work: Is the Great Resignation Finally Making Us Think Differently?

By Dr. Johanna BathHybrid work advisor and founder and CEO of Talentista Now

Few companies have fully grasped the reality of today’s New Work challenges. The majority seem content to wait and see – but this complacency could mean the difference between moving ahead and lagging behind. There is a lot at stake, and to make a success of the new world of work leaders need to move on from technology and team leadership and focus on strategy at a higher level.

Connecting Your Hybrid Workforce

Recent research from NTT showed that over 90% of organizations recognize the value of employee experience to their strategy, or as a crucial strategic differentiator, but just 25% fully agree that the value of EX is understood and embraced across the enterprise. Forward-looking organizations have moved ahead with secure-by-design digital transformation to enable hybrid working – and are reaping significant rewards. But can leaders, managers and employees agree on what the future of work should look like?

Inclusion and Diversity Matter, and Here’s Why

By Stephen FrostCEO, Included

Leaders today face a bewildering amount of change and uncertainty. They are expected to guide others, even when they themselves are unsure of the way forward. Yet diversity, which is often perceived as a problem, is actually a free resource to help leaders to de-risk and calibrate their decision-making.

Responsible Freedom: Creating the Connected Future Workplace

By Miguel TeixeiraCEO, NTT DATA Americas

The pandemic forced businesses and organizations to abandon the physical office and adopt remote working. But with Covid now seemingly behind us, and hybrid practices well-established, is there a danger that without face-to-face interaction, organizations will lose the very thing that keeps them connected?

Thriving When the “Authorities” No Longer Know What to Do

By Nick CraigPresident of Authentic Leadership Institute and author of Leading from Purpose

Executives everywhere are having to re-evaluate their purpose and re-establish their resolve, building a new set of muscles to lead. True leadership is being the author of your own story, whilst staying true to your values. Holding on to that central purpose, that constant in a sea of changes, will allow leaders to thrive, even as the rulebooks are being rewritten before our eyes.

Earning Trust and Customer Capital Through Integrity

By Ilenia VidiliCustomer centricity advisor, keynote speaker and author of Journey to Centricity

Trust is what defines a business. To gain the utmost respect of not just their customers, but their employees, partners and communities, companies must earn their trust. But earning high levels of trust from people external to the business must begin with an internal commitment to integrity.

5 Minutes On… Authentic Leadership

By Nick CraigPresident of Authentic Leadership Institute and author of Leading from Purpose

Why Trust is Stuck in the U-Bend

By John ElkingtonFounder & Chief Pollinator at Volans, professor, and author of Green Swans: The Coming Boom in Regenerative Capitalism

We are facing a continuing erosion of trust in the institutions of capitalism, globalization and democracy. But with a focus on regeneration, instead of just responsibility and resilience, businesses can plot a course through this period of disruption and systemic change.

Trust: The New Currency of Business

By Fernando Apezteguia CEO, NTT DATA UK

In a world where skepticism and misinformation have now become the default, trust has become the new currency for business. And those companies that know how to spend it well can create a competitive advantage by making sure that their actions speak louder than words.

Gender Equality – The New Leadership Advantage

By Raluca MelnicCFO, NTT DATA Romania

In today’s fast-changing markets, where adaptability is key to success, traditional leadership thinking is too rigid to effectively respond to unexpected events. What’s needed instead at a senior level is a vibrant mix of thought and opinions that can deliver creative solutions to unexpected events. This means that organizations with greater gender balance at the highest level are much better equipped to remain competitive.

Welcome to the sixth issue of CXO Magazine

By Robb RasmussenGlobal CMO, NTT DATA

Today, organizations are harnessing rapid advances in technology and cutting-edge innovation to enable success in the marketplace. Yet amid the fast-paced drive to meet customer and business goals, leaders are realizing that, in addition to the speed to deliver, there must be a constant, unwavering focus on building and maintaining trust.

5 Minutes On… Driving Systemic Change with Information

By John BeckfordPartner at Beckford Consulting, President at the Cybernetics Society, professor and author

TX Marks the Spot: The Strategic Value of Total Experience

By Sebastian SolbachHead of Business Consulting & Solutions, NTT DATA DACH

The past ten years have seen the evolution of expectations, from what customers expect from brands and what employees expect from employers, to what the organisation expects from itself, its own culture and reputation. Combined, these expectations define the concept of the Total Experience (TX) – a concept that’s reshaping corporate strategy, interaction and engagement.

The Compassionate Corporation: A Pragmatic Approach to People-Centric Transformation

By Michael GoodmanVP of Business Insights, NTT DATA Services , Kim CurleyVice President, Workforce Readiness Consulting, NTT DATA Services , Lisa WoodleyGeneral Manager - Northeast, Nexient an NTT DATA Company

How can businesses change and grow in a way that’s both practical for the organisation and empathetic to the individuals that make it up? The first step is understanding that people are always the drivers, as well as the agents, of change. Leaders must now rethink their growth strategy and take a humanity-meets-pragmatism approach to driving their business forward.

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Three Questions Every CEO Should Ask About Automation

By Enrique PantojaHead of Intelligence Automation, NTT DATA UK

Most descriptions of the role automation plays in an organisation are wrong. Automation is not just about alleviating mundane tasks. It’s tied to the cultural and workplace transformation we’re experiencing today because it’s about enhancing the human experience, both for our customers and our employees.

White Paper: The Road To Smarter Manufacturing

Manufacturers are dealing with fundamental changes in every part of their operations, with a growing demand for higher product customisation, making traditional manufacturing processes no longer fit for purpose. It’s time for manufacturing to undergo a new stage in its transformation: Hyper Automation.

Intelligent Organisations: A Systemic Approach

By Markus SchwaningerProfessor of Management at the University of St. Gallen, and author of Intelligent Organisations: Powerful Models for Systemic Management

Organisations can be designed to behave intelligently and sensitively, and indeed they must if they are to master the complexity of our current environment. Drawing on Systems Theory and Cybernetics, we can understand the prerequisites of organisational intelligence, and create the conditions for our organisations to flourish.

White Paper : History Made Faster: Why Automation Often Fails, But Doesn’t Have To

Business norms have been swept away by the Covid-19 pandemic; because of this disruption, change had to go deeper and faster than conventionally thought possible. Instead of “returning to normal”, we must now refocus technologies, working practices and business models to create an environment that will be starkly different to the old ways of working.

How to implement an automation strategy that actually works

By Chris ColesSolution Director, NTT DATA UK

Leaders want their automation strategy to deliver long-lasting value and an attractive ROI. To achieve this, you need a data-driven strategy and a unified IT landscape, plus the courage to forge into new automation territories.

Driving Intelligence With an Automation Strategy That’s Right for Your Business

By Felipe Antonio BustosSenior Business Manager, NTT DATA Europe & LATAM

Instead of allowing technology to drive business decision-making, intelligent leaders must thoroughly examine how automation and other market-changing technologies can best complement their business strategy – not define it.

Don’t Sleep on Data: Three Steps to Diving In

By Shamlan SiddiqiVice President, Data Advisory & Transformation Group, NTT DATA Services

Adaptive, Diverse and Cyber-Effective: The Elements of an Intelligent Organisation

By John BeckfordPartner at Beckford Consulting, President at the Cybernetics Society, professor and author

We need to rethink the organisation. We must break from the traps of historic convention, stop managing the wrong things and embrace an adaptive synthesis of people, behaviours and processes enabled by effective information. In doing so, intelligent organisations will deliver greater value to all stakeholders.