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Connecting Your Hybrid Workforce

Recent research from NTT showed that over 90% of organizations recognize the value of employee experience to their strategy, or as a crucial strategic differentiator, but just 25% fully agree that the value of EX is understood and embraced across the enterprise. Forward-looking organizations have moved ahead with secure-by-design digital transformation to enable hybrid working – and are reaping significant rewards. But can leaders, managers and employees agree on what the future of work should look like?

21 September 2022 • 2 min read

What will the future of work look like? Our recent survey showed that nearly three in four CEOs say that strategies to modernize and digitally optimize their future workplaces are defined and agreed, yet less than half of the operational leaders surveyed say this is the case, pointing to contrasting views and significant gaps in understanding of what the future workforce needs.

Work is part of our human experience, so work experiences should be designed around what motivates and empowers humans. Organizations need to move beyond isolated approaches to EX and CX, linking data from multiple channels to better understand, engage with and respond to the people who ultimately determine their success. Connecting your hybrid workforce is now more important than ever. 

In this white paper, you’ll discover:

  • The trends and drivers across three areas of the future workplace: the workforce (people and the EX factor), work (connected digitization) and workspaces (digital, remote and corporate).
  • As hybrid and remote working models become increasingly prevalent, technology is seen as the most important enabler of workplace strategies (followed by the quality of employee collaboration, employee wellbeing and EX) – and a significant opportunity to optimize is being missed.
  • Industry disruptors are twice as likely to have significantly increased their investment in developing effective workspaces and driving the employee experience.
  • Discrepancies in executive, operational and employee feedback indicate that EX needs to extend further into the enterprise to deliver what’s important to employees and enable business outcomes. A coordinated executive effort is required to deliver what employees are looking for.
  • Wellbeing replaces productivity as the leading factor driving change to workplace strategy, followed by employee empowerment through technology augmentation, and reducing security risks.
  • Technology that augments employees’ capabilities enables organizations to offer greater flexibility and choice. Self-service, e-learning and knowledge management tools give employees more opportunity to manage their work effectively from any location, in the hours they choose.

Download to read the full white paper and find out how to modernize your workplace strategy to  enable connected, human-centered experiences that drive business results.

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