Recent research from NTT showed that over 90% of organizations recognize the value of employee experience to their strategy, or as a crucial strategic differentiator, but just 25% fully agree that the value of EX is understood and embraced across the enterprise. Forward-looking organizations have moved ahead with secure-by-design digital transformation to enable hybrid working – and are reaping significant rewards. But can leaders, managers and employees agree on what the future of work should look like?
Technology has played a momentous role in responding to the Covid-19 crisis: supporting healthcare, enabling businesses and governments to function remotely and keeping people connected in lockdown. This speaks directly to the social impact goals of many companies around the world, whether that is to safeguard the health and safety of employees, bring communities together or improve access to vital services like health and education.