Guiding leaders to greatness

Design & UX

5 results

The New Chief Experience Officer is an Applied Behavioral Scientist

By Matt WallaertFounder of and Author of Start At The End

In uncertain times, customer needs and priorities inevitably shift and evolve in ways that can induce even more uncertainty for CX teams. Creating a customer experience strategy capable of responding effectively to such changes is vital – and in order to do that, a scientific approach that focuses on behavior first is key.

Designing an Ethical Future

By Lisa WoodleyGeneral Manager - Northeast, Nexient an NTT DATA Company

Those designing the digital products and services we use every day have a great responsibility. Technology has the power to change the world, by connecting and empowering us all. But designers can’t do this alone – business leaders and decision-makers must act now, embedding ethical practices today, to make sure we’re on the right path.

Elevating Organizational Performance With Design Thinking

By Giselle Chajin FlorezUX and Service Design Lead, Tangity

Overcoming the traditional mindsets that limit the technology landscape requires a refocus on human needs and empathetic design. With learnings from different cultures, the expertise of working within varied environments and the proven results that such creativity delivers, design-led approaches and frameworks are transforming how organizations tackle legacy challenges.

Going Systemic: Surviving And Thriving In The Uncertainty Economy

By Antonio GrilloDesign Director at Tangity

Future-proofing our organisations is only possible when we start to see the world through a new lens, and adjust to conditions of uncertainty with radical rethinking.

Stop, Look, Listen: How Customer-Centricity Will Save You When Everything’s Changing

By Virgil IlianSenior Research Consultant, NTT DATA Romania

The tech of 2012 saved us in our time of need. But organisations don’t need to be able to predict the future, instead they must embrace customer-centred rapid-innovation, even when it may conflict with traditional ways of doing business.