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Insurance
Delivering digital business transformation to anticipate and exceed changing customer needs in a complex and evolving insurance industry.
![](/global/en/-/media/nttdataglobal/1_images/industries/insurance/insurance_overview.jpg?h=1108&iar=0&w=1660&rev=28e7c45bf9dd4164a0097727ccbe5404)
Ensure future-ready insurance services
As customer demands increase in a complex world, insurance organizations must rethink their digital transformation strategies to gain a competitive advantage. Transform tech investments into tangible business results through our scalable, end-to-end digital insurance services. Leverage AI, data analytics and integrated platform solutions to improve security, compliance, customer experience, and other business benefits — from the back end to the bottom line.
Case Studies
Read how companies in the insurance industry solved their challenges by partnering with NTT DATA.
![A new governance model for Generali’s process lifecycle](/global/en/-/media/nttdataglobal/1_images/industries/insurance/insurance_case_01.jpg?rev=c52ba1a36ab746148bf2680cda79c347)
Generali
A new governance model for Generali’s process lifecycle
NTT DATA helped Generali Seguros improve efficiency by implementing a new governance model and redesigning key business processes with new systems.
![Building a cloud solution claim module for a reinsurer](/global/en/-/media/nttdataglobal/1_images/industries/insurance/insurance_case_02.jpg?rev=56b13a654a7349c28b00275622cc0339)
Spanish Reinsurer
Building a cloud solution claim module for a reinsurer
NTT DATA supported a core system transformation resulting in a cloud-based solution, automating and digitizing many business processes while improving analytics capabilities.
![Reducing claim assessment time from days to minutes with AI](/global/en/-/media/nttdataglobal/1_images/industries/insurance/insurance_case_03.jpg?rev=708c35843d0444b29c564057eb64deb5)
Australian Insurer
Reducing claim assessment time from days to minutes with AI
We implemented a low-code claims management system, driven by AI and machine learning models, to drastically reduce insurance claim assessment time and costs while improving efficiency and customer satisfaction.
![Driving digital transformation for greater peace of mind](/global/en/-/media/nttdataglobal/1_images/industries/insurance/insurance_case_04.jpg?rev=223ff13be992496ab38ecb55d0be01f6)
National Life Group
Driving digital transformation for greater peace of mind
We digitized insurance processing workflows and modernized IT applications to deliver an integrated, end-to-end “no touch” data-driven digital transformation, resulting in a more efficient and intuitive customer experience.
Our Services
NTT DATA offers technology and consulting services across multiple insurance business lines: Life, Pensions & Investment; General Insurance; Health Insurance; Specialty Lines; and Reinsurance.
Application Services
Modernizing and streamlining legacy systems to cope with today’s technological demands.
Automation
Automating processes, systems and technologies to optimize operations.
BPO
Accelerating data-driven digital transformation with technology consulting by outsourcing non-core business process operations.
Business & Technology Consulting
Advising insurers from strategy to architecture to implementation, with our unique intersectoral capabilities and industry experience.
Cloud & Infrastructure
Defining, designing and structuring IT operations in the cloud to improve process efficiency and business outcomes.
CX & Design
Improving customer engagement with streamlined digital experiences.
Cybersecurity
Protecting insurers’ and customer data with a wide portfolio of security applications and integrated solutions.
Data & Analytics
Accelerating the data-driven transformation journey from operations to strategy, uncovering insights to unlock business value.
Digital Workplace
Enabling more effective and agile ways of working by defining an end-to-end digital workplace experience.
Innovation & Emerging Technologies
Transforming potential and enabling insurance market leaders through our innovation and collaboration capabilities.
Our Impact
9 of top 30
Fortune Global 500 Insurance companies served by us
12,000+
Insurance division employees worldwide
16
Delivery centers serving 26 regions and countries
10 of 25
Top insurers by Net Non-banking Assets