Business Process Services
Grow your enterprise with our AI-powered Business Process Services.
An AI-led approach to business processes
Change the way you work and set your business up for long-term success with an AI-powered approach to service delivery.
Through agentic business process as a service (BPaaS) and modular, software-delivered operations, we help you redefine how services are executed to improve business outcomes.
You'll benefit from our industry depth, global delivery scale, and a services-as-software (SaS) approach. With AI agents handling specialized tasks and coordinating workflows quickly and accurately, you can unlock efficiencies at scale.
Transform your business processes with agentic AI
We partner with you to integrate and deploy AI agents that elevate customer engagement, optimize revenue and modernize your enterprise. Our solutions are cost-effective and efficient, placing the user experience and the responsible use of AI front and center.
Our Services
We provide end-to-end services using our GenAI solutions and expertise to transform, automate and digitize your business processes.
Business Support Processes
Our BPS, BPaaS and cutting-edge technologies guide your organization through digital transition, helping you adapt and excel in a changing environment.
Customer Services and Interaction Management
Our tailored customer service and interaction management solutions optimize operations and enhance efficiency to elevate your business.
Industry Specific Processes
Our industry specific services combine extensive domain knowledge with technology-driven solutions to foster digital innovation and transform your business challenges into success stories.
Our Impact
45K+
Global team members
30K
People in our contact centers
600K
Established contact center seats
30+
Years in third-party administration (TPA)
35+
Years' expertise in contact centers
50+
Years' experience in healthcare
Case Studies
Read how companies in various industries achieved their goals by partnering with NTT DATA.
ALN Medical Management
Streamlined revenue-cycle management for success
ALN sought digital process improvements that would streamline operations and mitigate rising complexity and costs. They partnered with us to optimize revenue-cycle management workflows to improve productivity and operational efficiency.
CHPW
A stronger community; a more stable provider network
The Community Health Plan of Washington (CHPW) worked with us to overhaul their processes so they can pay claims faster and more accurately, accelerating provider cash flows to better ensure their network allegiance and the high quality of their member services.
Industry Recognition
NTT DATA has been recognized for its innovative use of technologies and solutions that help customers drive innovation.
"NTT DATA's global BPS business is anchored in innovation and client-first philosophy. With deep domain expertise and global delivery, we provide creative, technology-led solutions that generate winning outcomes for our clients. This is how we gain clients for life."
— Rohit Puri, Group Senior Vice President, Business Process Outsourcing, NTT DATA
Resource Library
Explore our research, insights and news on business-critical topics in business process services.
VIDEO
Interview on modernizing BPS, using agentic AI to automate and orchestrate workflows
