NTT DATA Focus
Discover our group initiatives
Pick Up
The State of Digital Humans
Digital Humans are emerging as a new class of intelligent interfaces that combine realistic avatars with AI to deliver natural, task-oriented interactions. Built on four layers - avatar interface, AI conversation engine, orchestration layer, and integrated external systems - they move beyond chatbots to become always-available digital workers. Adoption is accelerating due to advances in generative AI, real-time rendering, speech synthesis, and enterprise pressure to automate and reduce costs. Key use cases include customer concierge services, HR onboarding and support, banking assistance, healthcare coordination, and public-sector service interfaces. Looking ahead, Digital Humans will become proactive, autonomous coworkers optimized for sustainability, context retention, and experience quality.
- April 27, 2026
- Global
Digital Human
The case for platform-led value creation in private equity
Private equity is entering a cycle in which technology, rather than financial engineering alone, will determine long-term winners and losers. Over the past two years, across carve-outs, integrations and standalone builds, one pattern has become unmistakable: AI is reshaping how value is created, and portfolio companies can no longer rely on inherited systems, parent-company platforms or deferred modernization to compete.
- April 24, 2026
- Global
Cloud
Contact centers, reinvented: The agentic AI advantage
Contact centers are where you keep your promises to your customers. It's where quick answers, reassurance and support can turn everyday interactions into lasting loyalty.
- October 3, 2025
- Global
Business Process Services
READ MORE
Agentic AI: Welcome to a new era in business process services
Business operations are changing - fast. We've moved from manual workflows to basic automation, and now we're entering a completely new territory with agentic AI, which is ushering in a fundamental shift in business process services (BPS).Instead of rigid scripts and rule-based bots, we're talking about AI agents that can make decisions, adapt on the fly, work together and deliver outcomes without a human constantly holding their hand. It's how we make the leap from automated tasks to intelligent workflows that can adjust to changing conditions.
- September 26, 2025
- Global
Business Process Services
READ MORE