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Retail leaders are rebuilding for AI - in the cloud
Retail and consumer packaged goods (CPG) companies have made great strides in adopting AI. They're using it to make demand forecasting more accurate and consumer experiences more personalized, and they're streamlining supply chains and factory operations in new ways by reinventing operating models and ways of working.
- August 13, 2026
- Global
Cloud
Physical AI: Moving from cloud-centric AI to intelligence where work happens
AI is entering its most consequential phase. Beyond generating text or analyzing patterns, it's now moving, sensing and acting in the physical world - what the industry calls physical AI.
- July 17, 2026
- Global
Edge
Contact centers, reinvented: The agentic AI advantage
Contact centers are where you keep your promises to your customers. It's where quick answers, reassurance and support can turn everyday interactions into lasting loyalty.
- October 3, 2025
- Global
Business Process Services
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Agentic AI: Welcome to a new era in business process services
Business operations are changing - fast. We've moved from manual workflows to basic automation, and now we're entering a completely new territory with agentic AI, which is ushering in a fundamental shift in business process services (BPS).Instead of rigid scripts and rule-based bots, we're talking about AI agents that can make decisions, adapt on the fly, work together and deliver outcomes without a human constantly holding their hand. It's how we make the leap from automated tasks to intelligent workflows that can adjust to changing conditions.
- September 26, 2025
- Global
Business Process Services
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