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Why 'lift and shift' used to work - and why it doesn't anymore
A few years ago, "lift and shift" was the golden ticket to the cloud. It seemed simple: Pick up your workloads, move them from your on-premises data center into the cloud, and you're done.
- November 28, 2025
- Global
Cloud
5 ways manufacturers are building agile supply chains in the AI era
Supply chains have always been complex and operated under constant pressure. Manufacturers are expected to scale production, reduce downtime and meet customer demand while cutting costs and shortening lead times to generate better returns on capital.
- November 19, 2025
- Global
Data & Artificial Intelligence
Contact centers, reinvented: The agentic AI advantage
Contact centers are where you keep your promises to your customers. It's where quick answers, reassurance and support can turn everyday interactions into lasting loyalty.
- October 3, 2025
- Global
Business Process Services
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Agentic AI: Welcome to a new era in business process services
Business operations are changing - fast. We've moved from manual workflows to basic automation, and now we're entering a completely new territory with agentic AI, which is ushering in a fundamental shift in business process services (BPS).Instead of rigid scripts and rule-based bots, we're talking about AI agents that can make decisions, adapt on the fly, work together and deliver outcomes without a human constantly holding their hand. It's how we make the leap from automated tasks to intelligent workflows that can adjust to changing conditions.
- September 26, 2025
- Global
Business Process Services
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