Adoption Services

Transform technology investments into measurable business outcomes.

Accelerate ROI from multivendor infrastructure

Enterprises continue to invest significantly in technology infrastructure, yet many struggle to realize its full business value. NTT DATA’s Adoption Services help CIOs bridge the gap between technology implementation and value realization by driving enterprise-wide adoption and consumption of technology.

Our dedicated client success managers apply proven lifecycle management frameworks and leverage insights from NTT DATA’s AI-powered SDI services platform to enhance visibility, adoption and consumption across your software and services. We help you embrace technology and maximize the impact of your networking, cybersecurity, data center and digital workplace & CX investments.

ON-DEMAND WEBINAR

Reimagining infrastructure services with agentic AI

For global CIOs running multivendor AI infrastructure, success isn’t closing tickets - it's keeping infrastructure available, optimizing costs, mitigating risk and improving sustainability. In this on-demand webinar, experts from NTT DATA, Cisco and Enterprise Strategy Group share practical tips on how to turn your infrastructure into a catalyst for AI-driven growth.

Watch the webinar

How We Drive Service and Technology Adoption

NTT DATA's experts take the ownership of your software adoption journey using a proven change management framework designed to deliver measurable business outcomes with Utilization Level Agreements (ULAs) and Value Level Agreements (VLAs).

SDI platform onboarding

We unify your multivendor infrastructure into the SDI Services platform for a single view of your IT landscape.

Outcome Success Plan creation

We collaboratively define outcomes, KPIs and adoption roadmaps.

Change management

Our workshops, trainings and communications prepare your team on the new products features to embrace change.

AI-powered enablement

We simplify adoption through AI agents, predictive analytics and automated remediation.

Adoption optimization

Insights from more than 6,000 global clients are used to accelerate feature adoption and consumption.

Monitoring and reviews

Our team conducts quarterly reviews, ROI assessments and continuous improvement initiatives to demonstrate IT value.

Business Outcomes We Deliver

We align technology consumption with business goals to achieve results faster.

Infrastructure availability
Maximize uptime through AI-driven, predictive operations and always-on support.

Cost optimization
Increase ROI by aligning license adoption with consumption, based on insights from our Digital Wallet.

Risk mitigation
Reduce operational and compliance risk with proactive "end of anything" EoX alerts and vulnerability insights.

Sustainability insights
Track carbon and energy impact, monitor environmental, social and governance (ESG) progress, and enable sustainability-aligned renewal decisions.

Our Impact

We offer global expertise with a local presence. Our AI-powered, platform-based approach, mobile-first experience and commitment to innovation transform your IT infrastructure into a strategic driver of growth.

Full-stack excellence

The only partner delivering full-stack IT modernization for accelerated AI transformation.

Global reach

24x7 support in 14 languages, with expertise across 50+ technologies.

Proven client success

Trusted by 6,000+ organizations worldwide for IT operations.

Innovation at scale

Our AI-powered platform manages 10M+ configuration items and devices, delivering proactive and efficient operations.

Case Studies

Explore how companies in various industries achieve their goals by partnering with NTT DATA.

WWK Versicherungen

Consolidated licensing

WWK converted their entire software licensing environment to a subscription model. Their new Cisco Enterprise Agreement is a licensing solution that provides better flexibility and cost efficiency.

Read the case study