NTT DATA Group’s AI Guidelines

In due course, AI will penetrate deeply into the society and affect people's activities and decisions. NTT DATA, as a leading IT services provider that promotes research, development, operation, and utilization of AI, recognizes that it is our responsibility to define and comply with AI guidelines to realize a human-centered society in which humans and AI coexist.

Following our group vision, Trusted Global Innovator, we will use leading-edge technology to help solve social problems, such as labor shortage, and aim to be recognized as trustworthy by all individuals, businesses, and the society as a whole, including our clients.

1. Realizing Well-being and Sustainability of Society

NTT DATA will focus on sustainability as well as well-being of human society. NTT DATA will promote solving social issues by using AI in recognition of diversity and in consideration with basic human rights. AI should not harm humans; instead, we will use AI to empower humans by supporting their lives and extending their capabilities.

2. Co-Creating New Values by AI

NTT DATA strives to harness the potential benefits of AI and promote innovation by interacting and co-creating with AI stakeholders, including those who engage in research, development, operation, and utilization of AI and by establishing long-term relationships with clients.

3. Fair, Reliable, and Explainable AI

For users of AI to realize its fairness and trustworthiness, NTT DATA invests reasonable efforts in presenting the decisions based on AI in a form that can be understood by humans and doesn’t cause unfair discrimination. We will strive to minimize concerns about the AI's decision-making process to apply constant provision of appropriate AI services.

4. Data Protection

Privacy and security is critical to NTT DATA in providing AI services. Our AI leverages the principles of security and design to protect against unauthorized access, strengthen data traceability, and develop the proper means and policy for collecting, storing, using, and providing personal information.

5. Contribution to Dissemination of Sound AI

NTT DATA will work to further the understanding of AI in order to accelerate its acceptance. NTT DATA will also contribute to the development of society with healthy and harmonious dissemination of AI by improving literacy of AI users and by service design that is universal design compliant.

May 29, 2019

Yo Honma
Representative Director, President and Chief Executive Officer