NTT DATA and Conferma Pay bring digital virtual payment communication to hotels.

January 14, 2021
NTT DATA Corporation

NTT DATA Hong Kong Limited (NTT DATA), a global IT innovator delivering technology-enabled services and payment solutions around the world, today announced their partnership with Conferma Pay, the world's foremost provider of virtual payments technology.

Optimizing the payment experience for both guests and hotel staff has never been more relevant than today. Before the pandemic, streamlining payments for the hospitality industry was mainly about managing costs. Right now, safe, touchless experiences are a pre-requisite and a shared responsibility across the whole of corporate travel management. It has become crucial to reduce transactional friction from the guest experience as the travel industry moves into 2021 and towards recovery. Hotel guests demand contact-free payment solutions so they can travel with confidence.

NTT DATA and Conferma Pay have combined to ensure virtual payments reach hotels securely in a digital manner, completely removing the reliance on traditional paper-based methods such as faxing. Reception desks will now simply be directed to a digital billing portal when confirming rooms booked with virtual payments. This process automates the virtual card delivery, removing the need for manual offline chargebacks or lengthy payment instructions for both travel management companies and hotels, eliminating card exposure and tightening payment security. Hotel staff will no longer manually process payments or key card numbers into their merchant terminals. The check-in and check-out process is streamlined with a simplified, touchless experience.

Akihiro Ishizuka, Head of Global Payments & Services Division at NTT DATA said about the partnership: "Payment innovation has accelerated like never before, creating the opportunity for a more efficient and highly secure virtual payment model. Partnering with Conferma Pay is a step forward in our commitment to provide travellers with a frictionless payment experience during check-in. This new integration will streamline the process considerably by reducing manual rekeying of payment data."

Kelly Cleeton, Senior Director, Global Business Development at Conferma Pay added: "The solution we developed with the help of NTT Data provides another layer of security and enhances the payment experience for our partner travel management companies and their clients. This also reduces any need to wait in hotel receptions for payments to be delivered and accepted, which is of significant importance today.



NTT DATA – a part of NTT Group – is a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. NTT DATA enables clients, as well as society, to move confidently into the digital future. We are committed to our clients' long-term success and combine global reach with local client attention to serve them in over 50 countries.

For more information about NTT DATA please visit:

About NTT DATA Hong Kong Limited

NTT DATA Hong Kong Limited (NDHK) provides global platforms for digital payment solutions and services, enabling consumers and businesses around the world to make and receive payments confidently. Headquartered in Hong Kong, NDHK has grown rapidly by acquiring and integrating domestic payment companies across Asia Pacific, underpinning its philosophy to innovate by anticipating the needs of the customer.

NDHK is part of NTT DATA, one of the top IT services companies in the world. For over 30 years, NTT DATA has provided comprehensive digital payment business solutions and payment acceptance services to businesses looking to expand both regionally and globally. For more information, visit

For all NTT DATA Media Enquiries, please contact Andrea Tan at

About Conferma Pay

Conferma Pay, is the world's foremost provider of virtual payments technology. Founded in 2005, Conferma Pay combines innovation and expertise to push the boundaries of what can be achieved in the world of virtualized business payments.

In the travel space, Conferma Pay connects issuers to more than 700 travel management companies, all three the major global distribution systems and more than 100 online booking tools. Conferma Pay is fully integrated with all the major card schemes and serves 50 banking partners, who have issued Conferma Pay-generated virtual cards in 96 currencies.

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