NTT DATA Named a Leader in NelsonHall's NEAT Report for Salesforce Services

The NelsonHall Vendor Evaluation and Assessment Tool (NEAT) report analyzed the performance of 17 vendors offering Salesforce services on overall performance, as well as specific capabilities across Experience Cloud Services, Field Services, Commerce Cloud Services, Marketing Cloud Services, Revenue Cloud Services, MuleSoft Services, and Vlocity Services.

The report highlighted NTT DATA's strengths in consulting and industry cloud expertise, citing the development of its intellectual property and solutions in Experience Cloud and Marketing Cloud. The company's regional structure of Salesforce capabilities coupled with verticalized practices have enabled strategic engagements with large enterprises across banking, insurance, telecom, utilities and energy, and the public sector.

NelsonHall also showcased the global expansion of NTT DATA's capabilities for high growth Salesforce Services, such as MuleSoft, driven by the company's acquisition of Apisero.

Dominique Raviart, NelsonHall's IT Services Practice Manager, said "In recent years, NTT DATA has largely transformed its value proposition, taking a consulting-led approach to Salesforce projects, developing an onshore presence to drive client intimacy, and expanding its capabilities at the product and sub-product level (e.g., Marketing Cloud, Salesforce Industries). With its Apisero acquisition, NTT DATA not only further strengthened its MuleSoft expertise and scale globally, it also gained an important presence in India, complementing its onshore presence, largely for technical skills."

"Being recognised as a Leader in Salesforce Services is a testament to the talent of our team, industry expertise and deep platform knowledge to strategically guide our customers on their Salesforce journeys. Irrespective of the starting point, we are equipped with a comprehensive suite of services that span the entire Salesforce lifecycle," said Yutaka Sasaki, Representative Director, President and CEO at NTT DATA Group Corporation. "A key to this success is our investment in people. Through ongoing efforts to attract new talent and reskill existing members in high-growth areas like Data Cloud and AI, we will continue to help customers unlock the platform's full potential and achieve their business goals."