NTT DATA Named a Leader in NelsonHall's NEAT Report for Salesforce Services

Company recognised for global expansion of capabilities in MuleSoft and industry cloud

June 19, 2024

NTT DATA Group Corporation

TOKYO – June 19, 2024 – NTT DATA, a global digital business and IT services leader, has been named a Leader in the NelsonHall 2024 NEAT Report for Salesforce Services for the fourth time in a row. The company was placed in the Leaders quadrant for its overall ability to deliver immediate benefits and meet future requirements of its Salesforce Services clients.

The NelsonHall Vendor Evaluation and Assessment Tool (NEAT) report analyzed the performance of 17 vendors offering Salesforce services on overall performance, as well as specific capabilities across Experience Cloud Services, Field Services, Commerce Cloud Services, Marketing Cloud Services, Revenue Cloud Services, MuleSoft Services, and Vlocity Services.

The report highlighted NTT DATA's strengths in consulting and industry cloud expertise, citing the development of its intellectual property and solutions in Experience Cloud and Marketing Cloud. The company's regional structure of Salesforce capabilities coupled with verticalized practices have enabled strategic engagements with large enterprises across banking, insurance, telecom, utilities and energy, and the public sector.

NelsonHall also showcased the global expansion of NTT DATA's capabilities for high growth Salesforce Services, such as MuleSoft, driven by the company's acquisition of Apisero.

Dominique Raviart, NelsonHall's IT Services Practice Manager, said "In recent years, NTT DATA has largely transformed its value proposition, taking a consulting-led approach to Salesforce projects, developing an onshore presence to drive client intimacy, and expanding its capabilities at the product and sub-product level (e.g., Marketing Cloud, Salesforce Industries). With its Apisero acquisition, NTT DATA not only further strengthened its MuleSoft expertise and scale globally, it also gained an important presence in India, complementing its onshore presence, largely for technical skills."

"Being recognised as a Leader in Salesforce Services is a testament to the talent of our team, industry expertise and deep platform knowledge to strategically guide our customers on their Salesforce journeys. Irrespective of the starting point, we are equipped with a comprehensive suite of services that span the entire Salesforce lifecycle," said Yutaka Sasaki, Representative Director, President and CEO at NTT DATA Group Corporation. "A key to this success is our investment in people. Through ongoing efforts to attract new talent and reskill existing members in high-growth areas like Data Cloud and AI, we will continue to help customers unlock the platform's full potential and achieve their business goals."


NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Visit us at

About NelsonHall

NelsonHall is the leading global analyst firm dedicated to helping organizations understand the "art of the possible" in digital operations transformation. With analysts in the U.S., U.K., Continental Europe, and Asia, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall's analysis is based on rigorous, all-original research, and is widely respected for the quality and depth of its insight.


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