NTT DATA Named a Leader in ISG Provider Lens Quadrant Study on Insurance Services 2024
Company Recognized as Leader in ITO Insurance Services and Life and Retirement (L&R) TPA Insurance Services
January 30, 2025
NTT DATA Group Corporation
TOKYO - January 30, 2025 - NTT DATA, a global digital business and IT services leader, today announced ISG has named the company as a Leader in three quadrants of ISG Provider Lens™ 2024 - Insurance Services Study report: Life and Retirement (L&R) Insurance TPA Services and Insurance ITO Services in North America (PDF : 6.3MB) and for Insurance ITO Services in Europe (PDF : 5.9MB).
The report examines service providers' ability to support insurance companies to improve operating efficiency, customer experience and agility. The study covers insurance industry-specialist providers in the following four quadrants: 1) Life and Retirement (L&R) Insurance BPO Services, 2) Property and Casualty (P&C) Insurance BPO Services, 3) Life and Retirement (L&R) Insurance TPA Services and 4) Insurance ITO Services. Examining products and services available in North America, Europe and Australia-New Zealand.
Leaders are judged to have a differentiated positioning on their competitive strengths, portfolio attractiveness, and strong market presence. The ISG Provider Lens™ Quadrant research evaluates service providers by combining empirical, data-driven research and market analysis with the experience and insights of ISG's global advisory team.
"We are honored to be recognized as a Leader in the ISG Provider Lens™ 2024 Insurance Services Study. This achievement reflects NTT DATA's dedication to innovation and our deep expertise in supporting insurers globally. By leveraging advanced technologies like AI, machine learning, and data lakes, combined with a consultative approach, we help insurers modernize their systems, enhance efficiency, and drive sustainable growth. This recognition underscores our commitment to partnering with insurers to build resilient, customer-centric business models that excel in a digital-first world," said Bruno Abril, Head of Insurance at NTT DATA Europe & Latam.
Regarding ITO Insurance Services quadrant, ISG highlighted how NTT DATA is driving innovation in the insurance industry through advanced technologies like analytics, AI, ML, and data lakes, offering solutions for digital transformation, sustainability, and system modernization. By expanding portfolio and proven expertise in the European insurance sector, highlighting how the company leverages a consultative approach, deep industry knowledge, and advanced technologies to drive digital transformation for insurance clients globally.
In the context of L&R TPA Insurance Services, ISG emphasized how NTT DATA is a highly experienced L&R TPA provider in the North American insurance markets. Employing an automation-led approach to digitalization, leveraging next-generation BPO, BPaaS, and digital operations solutions to enhance efficiency, productivity, and data-driven decision-making. With a client-centric philosophy and global delivery capabilities, it helps insurers accelerate business growth and thrive in the digital era the most comprehensive marketplace data.
"We deeply appreciate the recognition as a Leader in the ISG Provider Lens™ 2024 Insurance Services Study. We are glad that our investments in our GIDP solutions suite are reaping rich dividends for our clients and partners. Combining the power of data, domain, and digital technologies, we are able to help insurers modernize their operations, drive speed to market, and enhance client experience," said Proneet Sharma, Head of Insurance at NTT DATA North America.
Ashish Jhajharia, lead author for ISG Provider Lens™ Insurance Services and Platforms reports, remarked "NTT DATA has demonstrated notable expertise in the European insurance sector and is a highly experienced L&R TPA provider in North America, utilizing its LifeSys™ and GIDP platforms to support operational needs. Through a consultative approach and advanced technologies, NTT DATA accelerates the digital transformation journey for insurance clients worldwide."
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at nttdata.com.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world's top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including AI, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,600 digital-ready professionals operating in more than 20 countries-a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most comprehensive marketplace data. For more information, visit www.isg-one.com.
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NTT DATA Group Corporation
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