Salesforce
Optimize customer engagement, maximize the potential of customer data and integrate sustainability into your business practices with NTT DATA and Salesforce.
We leverage over 20 years of partnership with Salesforce to help you address complex integration and business challenges. Our pragmatic approach, combined with deep industry insight and technology expertise, will help you achieve better business outcomes – like automating workflows, getting more value from your customer data, implementing smarter customer engagement strategies and driving sustainability for greater business success. With technical expertise in application rationalization, legacy modernization, and managing complex projects with multiple third-party and back-office integrations, we help organizations maximize the value of their Salesforce investments.
EXPLORE MORE ON WHITE PAPER
AI-powering Customer Experience (CX) in Energy and Utilities (E&U)
In the research paper, AI-empowered customer experience (CX) in the energy and utilities (E&U) sector, Everest Group and NTT DATA examine industry-specific client trends and share relevant use cases that demonstrate how organizations can leverage the powerful combination of customer relationship management (CRM), AI and data platforms to drive innovation and operational excellence.
Case Studies
Read how companies in various industries solved their challenges using Salesforce with NTT DATA.
RIMAC Seguros
A new AI-powered customer engagement
RIMAC Seguros implemented an additional channel in their CRM ecosystem, creating new AI-powered interactions with Salesforces Digital Engagement Cloud.
Blue Cross & Blue Shield of Rhode Island (BCBSRI)
Ensuring competitiveness by modernizing operations
BCBSRI partnered with NTT DATA Services to transform customer experience. We helped consolidate IT and customer management processes on a single platform that supports Salesforce, automated workflows and DevOps.
BBVA
Automated management of sustainability data
Our comprehensive cloud-based solution simplifies the flow and validation of information, measures carbon footprint and monitors reductions in carbon emissions to help BBVA manage their sustainability initiatives in a data-driven way.
Panasonic Sales Taiwan
Consolidated CRM platform delivers seamless experiences and enables data-driven decision-making
Panasonic Sales Taiwan partnered with NTT DATA to consolidate fragmented data sources and enhance customer experience with Salesforce.
The Salesforce 2023 Partner Innovation awards recognize partners such as NTT DATA that are helping their customers drive productivity and growth with AI, data, and CRM.
— Steve Corfield, Executive Vice President, Global Alliances and Channels and Emerging Technologies, Salesforce
NTT DATA Recognized in Salesforce 2023 Partner Innovation Awards
Partnership Highlights
Discover additional resources highlighting our partnership with Salesforce.
Data insight – Salesforce x Snowflake x NTT DATA
CX improvement through advanced technology
We are strengthening our design system to improve CX and collaborating with Salesforce and Snowflake to build an ecosystem. Read the article to learn more about our CX improvements and initiatives.
Bringing AI, data and CRM together
Experience the future of business with Salesforce
Customers need to feel like they have a one-to-one relationship with your business. Bringing AI, data, and CRM together helps your customers experience magic and enables you to achieve your business goals.
AI-driven experiences
Consolidate customer data for better CX
One of the best ways to ensure better customer experiences is to get a clear view of customer data. By quickly and safely unifying your customer information, you can maximize your investment in generative AI.
Intelligent integration automation
MuleSoft RPA and Composer
Discover how MuleSoft Automation with RPA can enable your organization to automate manual processes using a low-code approach – a task that would be difficult, time-consuming, or near impossible to achieve with traditional development methods.
Resource Library
Explore our latest research, insights, and news on the most crucial topics in Salesforce.
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Invigorating your partner ecosystem with a modernized electronic data interchange (EDI)
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How can health plans use Salesforce Industries and Health Cloud to enhance member experiences?
Awards and Recognition
NTT DATA has been recognized for its innovative use of technologies and solutions that help customers drive innovation. Explore the details of each award below.
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NelsonHall / 2024
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Salesforce (Japan Awards) / 2024
Japan Partner of the year, Reseller Partners and Tableau Reseller (PDF: 194KB)
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Salesforce / 2023
Partner Innovation Award 2023 - Emerging Technology for Sales
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MuleSoft / 2023
MuleSoft 2023 Partner of the Year Awards - Customer 360 Award
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Salesforce / 2022
Global Partner Ecosystem
We deliver client successes and business outcomes though our long-standing partnership with Salesforce and its extensive product solutions (Tableau, MuleSoft, Slack, and former Vlocity, etc.), including AppExchange ISVs and professional talent fulfillment partners.
Our Expertise
3,950+
Salesforce and MuleSoft certified professionals
Extensive global experience and expertise.
10,500+
Salesforce and MuleSoft certifications
Broad expertise in delivering complex ecosystems.
20+
Years of experience
Extensive knowledge in omnichannel, integration, data and AI solutions.
30+
Expertise across 30+ countries
Salesforce-certified professionals where you need them.
Proven track record
Salesforce and MuleSoft Partner Awards
Proven track record in multiple competencies and geographies
Leader
Leader in NelsonHall NEAT Report four times in a row
Recognized as an industry-leading provider
Discover more about our solutions with Salesforce
Industry clouds with Salesforce Industries
With Salesforce Industries and our vertical expertise, you benefit from best practices and tailored solutions to streamline your operations and improve customer experiences to support your business growth.
Salesforce integration into complex ecosystems
Leveraging our deep expertise in both Salesforce and MuleSoft, we connect Salesforce solutions with your existing systems, seamlessly, to unlock new opportunities and efficiencies.
Use your data to create AI-driven experiences
We help you integrate your systems with MuleSoft and implement Salesforce Data Cloud to unify data. With a real-time 360 view of your customers, you can power up your AI capabilities.
Full lifecycle services, driven by outcomes
Our Salesforce services cover strategy consulting, implementation and project management, application support and maintenance, and business process outsourcing (BPO), at any stage of your business growth.
Services in Your Country
We provide our Salesforce services in the following countries. Follow the link to find out what specific services are available in your country.
NTT DATA Services
NTT DATA EMEAL
NTT DATA Asia Pacific
For Other Services
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