• SUSTAINABILITY / EMPLOYEE

Stakeholder engagement

In business, there are always opportunities to engage with stakeholders in a dialog and make improvements based on these conversations. We value the conversations we have on a daily basis and instill within the Group our commitment to our stakeholders while considering what society at large expects of us as we strive to address social issues.

Overview of Stakeholder Engagement

  Stakeholders Related Material ESG Issues Main Approach
Clients All our clients, including corporations, that use services provided by the NTT DATA Group
  • Offer social infrastructure and business-category-specific solutions based on advanced technologies
  • Build and ensure stable management/operation of IT infrastructure
  • Ensure information security
  • Protect data privacy
  • Regular sales and proposal activities
  • Client satisfaction surveys
    (questionnaires, interviews)
  • Workshops on addressing social issues
Shareholders and investors Shareholders of the NTT DATA Group and other individual and institutional investors
  • Offer social infrastructure and business-category-specific solutions based on advanced technologies
  • Secure and develop IT human resources
  • Annual General Meeting of Shareholders
  • Dialogue with ESG Investors
  • Integrated reports
  • Investor relations (IR) website
  • Financial results briefings
  • Shareholder newsletters
Governments Central and local governments overseeing policies on the IT service industry, employment, the economy and the environment
  • Offer social infrastructure and business-category-specific solutions based on advanced technologies
  • Build and ensure stable management/operation of IT infrastructure
  • Ensure information security
  • Protect data privacy
  • Ensure compliance
  • Promote work style innovation
  • Promote diversity and inclusion
  • Various applications and reports
  • Consultative meetings, committee meetings and research committees held by government agencies
  • Committee meetings and investigative meetings held by industry groups and organizations
Regional communities, NPOs and NGOs Local communities and NPOs involved with the NTT DATA Group companies through our core businesses
  • Promote work style innovation
  • Promote diversity and inclusion
  • Promote IT education
  • Respond to climate change
  • Protect data privacy
  • Participation in community events
  • Collaboration with/sponsoring of social contribution activities
  • Feedback via our website
  • Advisory boards
  • AI Advisory Board
Business partners Business partners that cooperate in providing the NTT DATA Group services
  • Utilize advanced technologies to provide solutions
  • Promote a responsible supply chain
  • Strategic collaboration for promoting clients’ digital transformation
  • Regular business activities
  • Business Partner (BP) presidents’ meetings
  • Discussion meetings
  • Technological briefing sessions
  • CSR questionnaires
Employees Employees of the NTT DATA Group and their families
  • Secure and develop IT human resources
  • Promote work style innovation
  • Promote diversity and inclusion
  • Employee satisfaction surveys
  • Management/employee town halls
  • Proposals/helpline
  • Counseling
  • E-learning (online ESG management briefings)

Advice from Outside Experts

Seeking to obtain opinions from outside experts with keen insights into IT and global business matters, in July 2012 NTT DATA Group set up an advisory board consisting of five business owners and academic experts. Members are appointed every few years and meetings are held twice a year, where members receive advice on management and social issues for deployment in Group’s business operations.

Period 3rd period 4th period
Term From October 2017 to September 2018 From February 2019
Frequency of Meetings Twice a year
Advisory Board Members (Honorific titles omitted, in alphabetical order)
  • Noriko Arai
    Professor, National Institute of Informatics Director, Research Center for Community Knowledge
  • Yoshinori Ando
    President, Ando Yoshinori Office
  • Fumihiko Ike
    Former Chairman, Honda Motor Co., Ltd.
  • Shuzo Kaihori
    Director and Advisor,
    Yokogawa Electric Corporation
  • Hirohide Yamaguchi
    Chairman of the Advisory Board,
    Nikko Research Institute, Inc.
  • Shinichiro Ito
    Chairman of the Board, ANA Holdings Inc.
  • Naoyuki Iwashita
    Professor, Graduate School of Government, Kyoto University
  • Isao Endo
    Chairman (Japan), Roland Berger Ltd.
  • Kazuhiro Mishina
    Professor, Graduate School of Business Administration, Kobe University
  • Atsuko Muraki
    Guest Professor, Tsuda University
Agenda for Discussion
  • Global strategies
  • Initiatives in digital businesses
  • Initiatives aimed at acquiring a
    competitive advantage for the
    Company considering social changes
  • Issues in the previous Medium-Term Management Plan
  • Dissemination and penetration of the new Medium-Term Management Plan
  • Promoting ESG management (e.g., workstyle innovation)
  • Initiatives for digital government
  • Initiatives aimed at realizing an ideal new society

Note: Titles of the members are based on the information in the press release announcing the selection of the members.

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