Retail

Step into a new era of retail with NTT DATA to deliver seamless, personalized and sustainable shopping experiences through our technology and expertise.

The next wave of retail: smarter, faster and more connected

Retail is no longer just about products; it's about creating seamless, personalized experiences that resonate with today's connected consumers. We're at the forefront of retail transformation, equipping the world's leading retailers with cutting-edge solutions driven by AI, cloud and data analytics to reimagine how they engage with customers, streamline their operations and stay ahead of the competition.

Case Studies

Read how companies in the retail industry achieved their goals by partnering with NTT DATA.

KB Home

An IT foundation to build on

KB Home needed to boost operational efficiency, flexibility and agility so it could continuously respond to customer demand. They partnered with NTT DATA to manage their IT infrastructure services so staff can focus on their core business.

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Flexport

Innovating at the speed of the market

We worked with Flexport to implement automation that delivered best-practice-based infrastructure with built-in security standards. Flexport also gained self-service capabilities that enabled its engineering team to focus on building.

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Cintas

Customer experience transformed

Cintas sought to modernize the mobile application and development platform supporting its First Aid & Safety (FAS) field employee-partners. Working with us, we helped them achieve 83% faster data loading on mobile devices.

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Britannia

Maintaining customer service levels through optimized inventory

We worked with Britannia to implement our Integrated Demand and Supply practice to strengthen inventory numbers without compromising customer trust and loyalty.

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Global beverage leader

Revolutionizing retail trade spend with GenAI

We helped executives unlock $10 million in revenue at this global beverage leader through easy access to data and insights, powered by GenAI.

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Our Services

Discover how we can transform your retail operations.

Supplier and Sourcing Management

Optimize procurement process through strategic cost management, operational efficiency and proactive supplier collaboration using data-driven and AI enabled solutions.

Product Development and Merchandising

Accelerate innovation through agile methodologies and continuous delivery, ensuring robust, scalable and user-centric digital products.

Marketing and Sales

Elevate customer engagement and drive revenue with targeted marketing strategies, personalized insights and data-driven sales optimization.

Production and Quality Control

Enhance operational efficiency and ensure product excellence through advanced process optimization and predictive maintenance.

Supply Chain and Logistics

Optimize inventory, transportation and logistics operations with scalable, integrated solutions for cost efficiency and agility.

Store Operations

Create seamless shopping experiences and improve in-store efficiency with smart layouts, technology integration, data-driven insights and implementing e-commerce and m-commerce solutions.

Customer Experience

Transform customer experience through seamless, personalized interactions across all channels, enhancing customer satisfaction and loyalty through data-driven insights and innovative solutions.

Financial Management and Compliance

Simplify financial operations with predictive analytics, real-time reporting and compliance-focused solutions to drive profitability.

Consulting Services

Optimize operations, enhance customer experiences and stay ahead of market trends with our retail consulting services. From digital transformation to AI-driven insights, our retail consulting services empower you to adapt, scale and compete.

Change Management

Navigate organizational transformations with customized retail strategies that ensure smooth transitions and employee adoption.

Training and Learning

Empower teams with scalable retail training solutions and continuous learning programs designed to boost productivity and engagement.

Innovative Strategies

Stay ahead of retail industry trends with cutting-edge technologies and structured innovation programs tailored to your business needs.

Sustainability

Drive environmental responsibility with sustainable retail solutions that reduce carbon footprints, optimize resource usage and promote sustainable growth.