NTT DATA Named a Leader in Gartners 2016 Magic Quadrant for CRM and Customer Experience Implementation Services Worldwide

Dec. 15, 2016

NTT DATA Corporation

Tokyo, Japan - December 15, 2016 - NTT DATA, a leading global business and IT services provider, today announced it has been positioned as a Leader in Gartner’s December 2016 report, “Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide.” The company believes this recognition underscores its commitment to delivering results through collaborative client engagements that combine customer experience (CX) consulting with strong technology and platform expertise.

NTT DATA is distinguished for its global and local capabilities in CX, business operations consulting, and customer relationship management (CRM) technology expertise, focused on helping clients be more cost-effective and competitive in the markets they serve.

“NTT DATA partners with clients to help them attract and retain today’s digitally-connected customers, bringing a wealth of expertise and a pragmatic approach to deliver the outcomes that matter most,” said Kaz Nishihata, EVP for NTT DATA. “With the recent acquisition of the former Dell Services, we can now provide even more insights, solutions and outcomes to help our clients improve customer experiences and build stronger relationships. ”

Working with clients across the globe, NTT DATA addresses complex business and technical environments that require CRM and CX expertise in different industries, such as telecom/media, automotive, banking, public sector and professional services. The company has global practices in Salesforce, SAP CRM, Microsoft Dynamics CRM and Oracle Siebel. By blending business operations consulting with deep technology expertise, clients gain access to CX strategy, business process services and digital design as well as information architecture, technical architecture, system integration and analytics.

NTT DATA has had significant growth in North America and Europe, both organically and as a result of multiple acquisitions, including the recent close of the Dell Services acquisition, which is forecasted to have a positive impact on the scale and revenue of the business moving forward.

To learn more about NTT DATA’s CX and CRM services, visit

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NTT DATA is a leading IT services provider and global innovation partner headquartered in Tokyo, with business operations in over 50 countries. Our emphasis is on long-term commitment, combining global reach with local intimacy to provide premier professional services varying from consulting and systems development to outsourcing. For more information, visit

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Public Relations Department
NTT DATA Corporation
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