Digital Workplace and CX Solutions

Reimagine employee and customer experiences with AI.

Accelerate AI-driven growth with innovative experiences

The convergence of AI and cloud is redefining how organizations create connected, intelligent and human-centric experiences for employees and customers.

Empower your organization to enhance collaboration, boost productivity and transform the way teams work. Our solutions help you reimagine customer engagement and deliver hyper personalized, AI-powered interactions that speed up processes without losing the human connection.

Trusted by 75% of the Fortune Global 100 and powered by partnerships with Cisco, Genesys, Microsoft, AWS, Logitech, NICE, Appspace, Audiocodes and more, we deliver EX and CX solutions that accelerate business outcomes.

Smart Office: Reimagining workspaces and empowering people

Our guide explores how to create intelligent, responsive workplaces that prioritize the employee experience, fostering connection, productivity and wellbeing.

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Our Solutions

Smart Office

Create AI- and IoT-enabled workspace that boost collaboration, flexibility, sustainability and cost-efficiency.

Collaboration Solutions

Unify voice, video, messaging and AI tools to streamline communication, automate tasks and boost productivity.

AI-powered Contact Center

Enable omnichannel customer engagement and personalized experiences through an AI-based platform.

Workforce Engagement Management

Boost contact center performance and enhance agent productivity using AI-powered workforce engagement for task automation, coaching and knowledge access.

Our AI-powered Infrastructure Services

Advisory Services

Assess your current digital workplace and CX environment to identify improvement opportunities and define a customized roadmap for transformation.

Strategic Sourcing

Select and source AI-ready technology solutions through our global strategic partnerships and sourcing specialists to maximize value, performance and innovation.

Professional Services

Design, implement and integrate technology solutions with our expert teams in over 70 countries.

Software-defined Infrastructure Services

Embed automation and AI into your operations to improve efficiency, build resilience and improve license optimization.

Global Field Services

Get tailored, onsite support in 165 countries. We combine local expertise with global governance for consistent service excellence.

Adoption Services

Embrace new ways of working through our training, communications and change management services.

Managed Services

Explore our managed services for Digital Workplace and Customer Experience.

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Our Impact

Full-stack excellence

Case Studies

Read how companies in various industries solved their challenges by partnering with NTT DATA.

ORES

Reliable and innovative Genesys Cloud contact center for ORES's Comnexio

ORES manages electricity and gas distribution networks in Wallonia, Belgium. NTT DATA migrated ORES to an open and reliable, Genesys Cloud-based contact center that allows agents to respond to emergency and administrative request from citizens while meeting strict regulations.

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SIXT

A modernized customer service platform in the cloud for SIXT

SIXT, one of the world's leading providers of premium mobility services, enhanced the quality of their phone-based customer service by adopting a customer experience (CX) cloud solution from Genesys, implemented in partnership with NTT DATA.

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Henkel

Henkel brings their global team together

Migrating their telephony environment to Microsoft Teams keeps employees, customers and partners connected and reduces costs.

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ASHRAE

Designing intelligent buildings with environmental visibility and control for ASHRAE

ASHRAE's new headquarters showcase their vision of the smart building, creating an optimal environment for employees and visitors while complying with all health and safety regulations.

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The GEAR by Kajima

The GEAR by Kajima sets a new benchmark for smart, sustainable buildings

When planning their new regional headquarters and R&D hub in Singapore, Kajima partnered with NTT DATA to create a fully integrated intelligent building - The GEAR Building.

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Industry Recognition

Everest® / 2025 *

We are a Leader in the Everest Group Microsoft Modern Work Services PEAK Matrix® Assessment 2025
Gartner® / 2025 **

We are a Leader in the 2025 Gartner® Magic Quadrant™ for Global WAN Services
Nelson Hall / 2023 ***

We are a Leader in the 2023 NelsonHall NEAT Report for Advanced Digital Workplace Services

* Licensed extracts taken from Everest Group's PEAK Matrix^® Reports, may be used by third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group's PEAK Matrix^® reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group's analysts and included in Everest Group's PEAK Matrix^® reports is independent and no organization has paid a fee to be featured or to influence their ranking. To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix® Reports.
** Gartner® Magic Quadrant for Global WAN Services, Danellie Young, Lisa Pierce, Gaspar Valdivia, Karen Brown, 24 March 2025.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.
*** About NelsonHall
NelsonHall is the leading global analyst firm dedicated to helping organizations understand the "art of the possible" in digital operations transformation. With analysts in the U.S., U.K., Continental Europe, and India, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall's research is based on rigorous, all-original research, and is widely respected for the quality, depth, and insight of its analysis.