Global Field Services
Unparalleled reach, local touch. Every site, right on time.
Platform-driven services with real-time visibility
From edge to core, your critical infrastructure demands reliable, standardized on-the-ground support. Fragmented field support processes cause delays and unpredictable downtime.
NTT DATA's Global Field Services (GFS) connect you with certified engineers and parts across 165 countries, supported by a 24x7 centralized command center. Our AI-powered platform orchestrates dispatch, logistics and onsite execution, while centralized governance and multidimensional live updates provide end-to-end service transparency.
Whether you need a single break/fix request or a complex multisite rollout, our reliable, streamlined services minimize downtime, elevate experiences and keep your business moving.
The CIO Agenda: Maximizing technology investments
Our Approach
We use a standardized, AI-powered five-step framework for fast resolution and consistent service quality, every time.
Set up
We start with seamless, data-led onboarding that maps your sites, assets and skills so our teams are ready before Day 1.
Orchestrate
We validate the scope, confirm site access and the best-fit field engineer, and reserve the right parts to avoid delays.
Dispatch
Our engineer arrives (on time!) and follows standardized runbooks, supported by remote-assist tools and real-time milestone updates.
Monitor
You get live updates on progress, SLA adherence and any exceptions, so you always know what's happening on the ground.
Assure and improve
We review each engagement, resolve gaps and update playbooks - continuously improving service quality for smoother dispatches in the future.
Service Features
We've built a mature, scalable and repeatable ecosystem - ready to activate initiatives across any technology, line of business, or geography.
Real-time visibility
Multidimensional AI live updates show tickets, insights, performance and trends in one view.
Zero-touch assignment
AI engines pick the best engineers, based on skills and location, from our global database.
AI sentiment analysis
Real-time sentiment signals from service interactions help you prioritize issues, prevent escalations and improve the user experience.
Omnichannel collaboration
Chat, voice and mobile channels connect teams for faster responses and seamless updates.
24x7 command center
Unified orchestration from our central command center ensures always-on coordination and end-to-end control.
Our Impact
Full-stack excellence
The only partner delivering full-stack IT modernization for accelerated AI transformation.
Global reach
24×7 support in 14 languages across 165 countries, with expertise in 50+ technologies.
Proven client success
Trusted by 6,000+ organisations worldwide for IT operations.
Innovation at scale
Our AI-powered platform manages 10M+ configuration items and devices, delivering proactive and efficient operations.
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