Global Delivery Assurance

NTT DATA excels in designing, building, operating, and maintaining comprehensive IT systems from conception to operation. Focused on reducing risks and engaging people, we strive to enhance client innovation on a global scale.

Quality assured business transformation

Business leaders today, and in the future, need reliable partners who can provide a technical solution, while also seeing the bigger picture and bring together process improvement, productivity, efficiency and the human elements of change.
NTT DATA has designed a comprehensive framework that ensures the successful delivery of every major IT project. The framework is managed by the NTT DATA Global Quality Assurance team using advanced project management capabilities to ensure that all major IT implementations operate under the corporate approved governance structure. This brings global consistency to the delivery of large-scale projects and guarantees the successful completion of major transformation programs.

Delivery Governance Enables Consistent Transformation Globally

Success is enabled through the deployment of common development methodologies. We have established a methodology that describes the system development procedures and project management methods across all of our operating countries. The result is that regardless of location, all projects, across every geographical location, will deploy the same exacting standards and methodologies using consistent rules and processes.

Meet Our Expert

Yusuke Hashimoto

Senior Manager of Quality Assurance Department
NTT DATA Group

Yusuke Hashimoto is responsible for NTT DATA's global delivery assurance.
He leads the operation of a quality management system that contributes to customer satisfaction on a global level. Based on his consulting and project management work and organizational management experience, Yusuke is leading the governance and improvement activities of each operating company.

Our Capabilities

Aligned with your business strategy, NTT DATA provides a comprehensive framework to help you successfully complete IT projects, mitigate risks, and ensure that your organization embraces change and delivers business value.

Risk reduction

Our risk mitigation initiatives and processes can help you avoid the risks associated with implementing IT in your business and its operations, leading to a more successful transformation.

Integration

NTT DATA’s project management capabilities improves the ability to manage new process asset upgrades. By using the latest technological innovations, NTT DATA can ensure a smooth integration and accelerated business transformation.

Connection

Our team of expert consultants will help you build a holistic view of organization-specific engagement opportunities, identify gaps using data-led techniques, leading to increased adoption and a continuous-improvement mindset.

Case Studies

Connection by OCM for implementing Large-Scale Business Transformation

Following the decoupling from Carlsberg, Marston’s needed to transition from their on-premise SAP platform to a new SAP cloud solution. NTT DATA facilitated this transition by implementing SAP S/4HANA and focusing on Organisational Change Management (OCM). This approach streamlined internal processes, enhanced communication and collaboration through optimised process design, and fostered a culture of continuous improvement. The successful implementation of 90 projects within 5 programs resulted in consistent quality standards, improved communication, and empowered employees to embrace change.

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Risk reduction by PMO for managing projects

NTT DATA Italy harmonizes project management processes across all software production areas and organizational units to be able to provide services with different levels of seniority and/or different sets of skills (eg: scheduling, capacity, risk management, change request management, project administrative and financial management)

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PMO Transformation for a Leading European Bank

Assisting the bank in consolidating and centralizing their disconnected PMO function with a cost-optimized best-shore model, enabling effective utilization of data-based trend analysis for accurate budgeting and forecasting, resulting in enhanced operational efficiency, improved profitability, and reduced risk.

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Risk reduction by PMO and back office services

NTT DATA Portugal provides PMO and back office services which support clients to comprehensively manage different external stakeholders as well as to control the project's resources.

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Connection by OCM and Training Lending System implementation

The client was asked to design and deliver an Organizational Change Management approach that aligned with the standards of each business unit meeting their communication requirements.
NTT DATA's scalable and sustainable Organizational Change Management approach aligned communications, engagement, capability development, and performance support to the needs of the users.
Through the delivered approach, subject matter experts, client business partners and line of business leaders were actively involved and engaged to ensure successful adoption by their users.

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Connection by OCM for Managed Services

The client was undergoing a divestiture from its parent company and transitioning key IT services globally. The challenge was to prepare users and IT teams for critical technology changes in support of a successful IT managed services transition as well as to complete the divestiture on time.
NTT DATA designed a comprehensive Organizational Change Management strategy resulting in consistent, clear communication from the Service Desk and successful transition of Organizational Change Management processes.

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Connection by OCM for Contract Simplification

The clients faced the demand for preparing internal and external stakeholders to navigate the new product structure while maintaining or improving current SLAs.
NTT DATA Services designed an integrated Organizational Change Management strategy to analyze the organization’s current state and implement tailored action plans for the LOBs to achieve their strategic objectives, in particular, established Change Ambassador program with key stakeholders representing high-impact areas to share and gather essential feedback and potential roadblocks.

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Connection by OCM for global digital transformation

NTT DATA UK applies our business change framework to equip and connect our client's people with the tools, data and technology to realise the benefits of digital transformation for over 1000 employees globally across 6 domains.

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Connection by OCM for organisation performance and cost

NTT DATA UK took the lead in establishing steadiness as it engaged a resource managed service. This was a significant operation as beyond implementing project delivery professionals to our team from the client's, we had to orchestrate the strategic addition of further project delivery experts in a well thought-out and managed manner.
As a result, +300 projects and programmes successfully delivered to date, whilst transforming the clients' ways of working as a long-term NTT DATA strategic partner.

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Connection by OCM for sales productivity

NTT DATA UK delivers complex programmes and drives organisational change to implement consistent and measured project delivery. NTT DATA UK designed a global sales capability that included consistent sales methods to enhance individuals' productivity and instil higher behaviour standards. In addition, a forum was established to drive the transformation and make it possible to leverage best practices, champion change initiatives, and encourage resource sharing between markets.
As a result, 90 percent of salespeople improved the pipeline and opportunity management. This led to more accurate sales forecasting and improved lead qualification to focus sales resources on the best prospects.

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Integration by NTT DATA CoRe Methodology

NTT DATA is looking ahead to sustainable growth by demonstrating synergies and is setting up the development methodology NTT DATA CoRe Methodology(Abbr. NDCM)common to all NTT DATA Group companies around the world. Global delivery model optimized by NTT DATA CoRe Methodology(or NDCM) realizes large-scale IT systems integration globally.

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Awards and Recognition

NTT DATA has been recognized for its excellent project management practices that help clients create business value. Explore the details of each award below.

PMI Japan Chapter PM Award 2024: Large Organization Category, Outstanding Project

PMI Japan Chapter / 2024

Recognized as "Outstanding Project" at PM Award 2024

Our Global Delivery Assurance project, which has rebuilt the Quality Management System on a global level, has received the "Award of Excellence" at the PM Award 2024, a program organized by the PMI Japan Chapter to recognize outstanding projects that lead to the creation of the future.

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