Your Career With NTT DATA

Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

Would you like to professionally support, develop and implement Unified Communications projects and concepts with a focus on Microsoft technologies?

As Unified Communications Engineer, the focus is on support, conception and technical implementation. In this position you are responsible for implementation and end-to-end responsibility for the function and quality of these technical services.

Working at NTT

You are responsible for the planning and implementation of innovative Microsoft Collaboration Services for our customers.

• In your position you are responsible for the analysis, planning and implementation of migrations of existing technologies to future-oriented infrastructures (cross-technology collaboration and unified communications concepts) and implement them successfully.
• You develop detailed technical concepts in the course of tenders and exciting projects.
• As an engineer, you are responsible for testing and high-level troubleshooting (remote and on-site - if necessary, also on-call duty) and maintain documentation and specifications.
• You work closely with our internal and external partners.
• You will further develop customer solutions and plan new concepts together with presales (evaluation and testing).

Knowledge, Skills, and Attributes:

• Very good knowledge and several years of experience in the field of Microsoft Unified Communications solutions, ideally you also have certifications in one of these areas.
• Analytical and solution-oriented thinking and acting
  Strong interest in continuous training as well as future trends and technologies
• High communication skills and implementation skills
• Strong customer and service orientation
• Responsible, independent and accurate way of working.
• Very good knowledge of English.

Required Experience:

• At least 3-5 years’ experience in Microsoft Collaboration environments.
• Microsoft Teams
• SBC AudioCodes
• Cisco UC, Cisco Video (CMS)
• IPTrade

Experience in any following area will be considered as plus:

• Voice Recording (NICE)
• Skype for Business
• IT Service Management (ITIL Foundation certified)
• Audio Video-conferencing expertise (Cisco, Microsoft)
• Join our growing global team and accelerate your career with us. Apply today.

What will make you a good fit for the role?

What awaits you in NTT Luxembourg:

• You can choose to live in Luxembourg or on the borders of the country within reasonable commutable distance (France, Germany, Belgium)
• A multicultural team of 30+ nationalities and a horizontal organizational structure
• Company paid trainings to help further your career and stay up to date with latest technologies.
• An attractive salary tailored to your expertise level with a variable annual salary bonus. Other benefits: a company car, gas card, food allowance, a pension plan, mobile phone, company laptop & other

Join our growing global team and accelerate your career with us. Apply today.

Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

About us:
We are the managed services division of NTT Ltd. with our headquarters based in Barcelona, Spain. NTT Ltd. is a global technology services company bringing together the expertise of leaders in the field, including NTT Communications, Dimension Data, and NTT Security. We partner with customers around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital, and secure. As a global ICT provider, we employ more than 40,000 people in a diverse and dynamic workplace and deliver services in over 200 countries and regions.

At NTT Managed Services, we provide expert, remotely managed services to our customers as a realistic alternative to in house IT support teams. We have been helping medium and large enterprise’s to proactively monitor and manage their IT estates for more than 18 years.

We believe in our people. They are not only diverse and inspiring, but also experts at what they do. It is a time to be obsessively curious, to reimagine, reinvent, reshape, and to make a real difference for our clients and society. You can contribute to our global capabilities and local insight to help our clients achieve their ambitions and ensure a more sustainable, better world that helps our communities thrive. The world needs fresh ideas, and the time is now for you to unleash your creativity and make a real impact.

It is never too late to learn new things. You will be encouraged to be curious, as that is what keeps you fast, flexible, and relevant. You need to own and to take charge of your career, to learn with and through others, to constantly be exposed to new challenges and experiences. No two days will be the same here, but that is what will keep you growing and realizing your full potential.

If you thrive in a culture that values personal development, trust, and integrity; where you are empowered to innovate and keep customers satisfied to drive excellence, please get in touch.

Why you should consider joining us:

As a part of your total compensation, NTT Managed Services provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long-term needs that you may have. Here is a sample of what we have to offer for full-time permanent employees:

• Competitive rewards package.
• Global and challenging environment.
• Learning and growing opportunities.
• Open communication.
• Casual dress code.

More information on our managed services can be found at www.global.ntt

Want to be a part of our team?

The Engineering function is responsible for all engineering activities within the firm to ensure that business objectives are met. Includes the creation, development, design, and improvement of products, equipment, facilities, services, standards, and procedures in all engineering fields.

The primary responsibility of this job is to ensure the growth of the organization’s technology portfolio through concept/idea formulation and prototype development in line with the business strategy, requirement, and specifications. These individuals participate in the evolution and development of new innovative architectures and methods to maintain, upgrade, replace and improve the long-term performance of the existing architectures. They will be required to interact with development teams, Project Managers and Business Analysts and create and/or translate business requirements into executable plans.

Working at NTT

• Must have good knowledge and concept of SAP Architecture.
• SAP User administrators Security.
• Transport Management systems, DB restore and backups, SPAD, SOST, Support pack upgrade, Kernel upgrade, Audit reports. Background jobs.
• System monitoring both ABAP and Java stacks, Client Copy, Client Export, SAP Router, SAP language Add Installation, system log information.
• ABAP dump Analysis, Lock Management.

What will make you a good fit for the role?

What will make you a good fit for the role?

• Seasoned and experienced professional
• Has full understanding of specialisation area
• Resolves wide range of issues in creative ways
• Fully qualified, career level, career journey-orientated
• Uses good judgement in selecting tools and methods to solve problems
• Networks with senior internal and external people in own area of expertise
• Receives little instruction on day-to-day work, receives general instructions on new assignments

Academic Qualifications and Certifications:

• Typically requires extensive related experience with a bachelor’s or equivalent degree
• Relevant Certification beneficial

Join our growing global team and accelerate your career with us. Apply today.

Equal opportunity employer

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

Please note:

This job description indicates the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees for this role. The incumbent of this position is also expected to undertake other duties which may not be listed on this job description as directed by their manager which can be deemed as reasonably within the scope of their role.

Join our growing global team and accelerate your career with us. Apply today.

Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

MS Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating and resolving of technical incidents and problems, the MS Engineer (L2) are able to restore service to clients. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The MS Engineer (L2) focuses on second line support for incidents and requests with medium level of complexity.

Radford reference:

"Performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting the company infrastructure business processes and operations and/or network-based (cloud) product systems. Analyzes, installs, acquires, modifies and supports operating systems, database or utilities software. Plans, conducts and directs the analysis of business problems with automated systems solutions. Analyzes, designs, acquires and implements projects for LAN and/or WAN systems. Plans, designs, acquires and implements telecommunications voice/wire systems. At higher job levels, may contribute to the development, testing, evaluation or design of system or infrastructure architecture used throughout the IT solution set."

Working at NTT

Key Roles and Responsibilities:

• Proactively monitors the work queues.
• Perform operational tasks to resolve all incidents / requests in a timely manner and within agreed SLA.
• Update tickets with resolution tasks performed
• Identify, Investigate, analyse issues and errors prior to or when they occur and log all such incidents in a timely manner. Capture all required and relevant information for immediate resolution
• Provide second level support to all incidents, requests and identify the root cause of incidents and problems
• Communicate with other teams and clients for extending support
• Execute changes with clear identification of risks and mitigation plans to be captured into the change record
• Follow the shift hand over process highlighting any key tickets to be focussed along with a handover of upcoming critical tasks to be carried out in the next shift
• Escalate all tickets to seek right focus from CoE and other teams, if needed continue the escalations to management
• Work with automation teams for effort optimization and automating routine tasks
• Coach Service Desk and L1 teams for technical and behavioural skills
• Establish monitoring for client infrastructure
• Identify problems and errors before they impact a client’s service
• Lead and manages all initial client escalation for operational issues.
• Contribute to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items. Ensures all changes are carried out with proper change approvals
• Plan and execute approved maintenance activities
• Audit and analyse incident and request tickets for quality and recommends improvements with updates to knowledge articles.
• Produce trend analysis reports for identifying tasks for automation, leading to reduction in tickets and optimization of effort

Knowledge, Skills and Attributes:

• Ability to communicate and work across different cultures and social groups
• Ability to plans activities and projects well in advance, and takes into account possible changing circumstances
• Ability to maintain a positive outlook at work
• Ability to work well in a pressurised environment
• Ability to work hard and put in longer hours when it is necessary
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
• Ability to adapt to changing circumstances
• Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey

Academic Qualifications:

• Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

Advantageous Certifications:

• Up to date and relevant ITIL certification
• At least one mid-Level certification relevant to CoE - Ex – CCNP for networks, MSCE for Windows Server Data Center CoE (Add MCS and MCSfM certs in this section)
• Good to have scripting knowledge such as Python, PERL
• Good to have cross technology skills Ex Windows server L2 along with UNIX or Storage skills.
• Cisco Certified Network Associate - Routing and Switching (CCNA-R/S)
• Cisco Certified Network Associate - Wireless (CCNA-WL)
• Riverbed Certified Solutions Associate - WAN Optimization (RCSA-W)
• Cisco Certified Network Associate - Security (CCNA-SEC)
• Juniper Certifications
• Meraki Certifications
• MCSA, MCSE, RHEL, VCP
• MS-IIS Server
• Citrix Metaframe
• Cisco Certified Network Associate - Data Center (CCNA-DC)
• Cisco Certified Network Associate - Video (CCNA-VID)
• Cisco Certified Network Associate - Voice (CCNA-V)

Any of the above certifications is a plus. The MS – Services Engineer (L2) is expected to gain certifications relevant to services supported. Certifications carry additional weightage on candidate’s qualification for the role.

Required Experience:

• Moderate years of relevant managed services experience
• Moderate level knowledge in ticketing tools preferably Service Now

What will make you a good fit for the role?

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

The Software Architecture Consultant participates in the delivery of multi-technology consulting services to clients by providing strategies and solutions on Software Technologies and related components. It includes software integration projects like ServiceNow, SalesForce, SailPoint, etc. and software development projects mainly in cloud-native.

This position collaborates with other stakeholders (other consultants on Center of Expertise) on the development of the transformational approach for key clients. Their objective is to work on strategic projects that ensure the optimal deployment of key solutions within clients' environment.

Primarily responsible for the development of business process related solutions for clients. Viewed by customers as a consultant. Defines client needs, determines a strategy and develops a plan/proposal for delivery. Drive adoption of standards services.
Performance is typically evaluated based on the capture of the business opportunity and/or utilization (i.e., billable hours).

Working at NTT

What you will do :

• Bring subject matter expertise related to software integration (Salesforce, ServiceNow, Microsoft, ...) and software development (cloud-native) design and best practice.
• Plans facilitate and conduct sales process of managed or complex, high-value, solutions and/or services with a primary focus on shorter-term project or term-based outsourcing services to achieve in-year revenue and margin objectives.
• Applies consultative selling skills to develop attractive value propositions for each opportunity.
• Work in partnership with internal stakeholders (local or group) on the development of the architectural approach of a solution.
• Utilizes personal knowledge of NTT’s service offerings and understanding of the customer's business combined with LOB solution team engagement to oversee development of proposals that present creative solutions the favorably position the organization's capabilities.
• Engages other "specialist" sellers within the organization to assist with opportunity advancement and closure as appropriate.
• Work on strategies and solutions that define meta-architectural designs for solutions, providing holistic views, but also contain the details of the components and interconnections between components. 
• Collaborate with stakeholders on the development of new services to take to market, information on relevant vertical markets and keep up to date on developments in specific technology domains.
• Participate in the delivery of business development processes including opportunity identification, presales, scoping, deal closing and driving delivery.
• Design principle methodologies to perform a detailed analysis of the client requirements.
• Present clients with solutions and convince and persuade internal and external stakeholders of the right course of action.
• Collaborates with delivery and solution teams to ensure that delivery capability matches the proposed solution.

What you will bring :

• Specialist knowledge and understanding of applications integration and applications development, and associated business needs. Excellent understanding of key SaaS solutions like Salesforce and ServiceNow with strategic thinking ability.
• Solid experience in IT Services solution sales, selling multi-year, multi-service, or complex service contracts that involve Application Services.
• Experience in hunting and acquiring new logos with a track record of meeting and exceeding quota.
• Experience identifying, developing, and managing relationships at the senior executive and C Suite Levels. Need to demonstrate knowledge of both the business and personal factors that influence decisions at these levels.
• Demonstrate experience in utilizing industry, technology, and client knowledge to successfully position the company to convey differentiating solutions to win business.
• Ability to navigate effectively in a large organization where the alignment of many constituents will be required for his or her team’s success.
• Experience with global solution and service delivery models.

What will make you a good fit for the role?

Academic Qualifications and Certifications:

• Degree in relevant field
• Any SaaS certification (Salesforce, ServiceNow, Microsoft, ...) could be an asset
• Very good level of English is required

Required Experience:

• Demonstrable experience in a similar role within a large scale (preferably multi- national) technology services environment
• Software integration and software design experiences
• Demonstrable level of expertise coupled with consulting and client engagement experience, demonstrating good experience in client needs assessment and change management

Join our growing global team and accelerate your career with us. Apply today.

Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

Responsible for selling the company’s products or services to and maintaining relationships with existing accounts

Working at NTT

A Client Manager is a quota-bearing sales persona and the primary purpose of the role is to take full ownership of named client accounts, retain these clients and find new business. The Client Manager is assigned a range of development and maintenance accounts and held accountable for the performance achievement of those accounts in terms of revenue retention, profitability management, and growth.

The Client Manager will work directly with clients at a variety of levels as well as internal sales teams such as Sales Specialists and pre-sales architects and post the sale; the delivery teams. They ‘champion’ the delivery teams’ understanding of the client’s solution requirements, and initiate improvement programs ensuring that the client remains committed to our solutions which leads to more sales opportunities.

Building and developing excellent stakeholder relationships with new and existing clients, fully understanding the client and the industry in which they operate will be a core focus of this role. A substantial amount of time will be spent on client engagement and engaged selling, but also liaising with internal teams to make sure the client’s needs are attended to.

Responsibilities
Client ownership and relationship builder

• Take primary responsibility for the client and act as internal client owner within assigned accounts
• Manage and grow relationships to drive expansion and renewals across all solutions and services
• Responsible for client solution penetration and education, account monitoring and portfolio reporting, and issue resolution ownership
• Lead the business conversations at C-level
• Become the reliable point of contact to further strengthen relationships

Client and industry expert

• Gain insights into client’s most urgent business problems or business opportunities while linking how our solutions and services offerings can add client business value
• Maintain a high level of the relevant industry, product, and service knowledge to have meaningful conversations and generally stay ahead of trends
• Collect and analyze data to learn more about the client and the industry in which they operate

Owning the sales process

• Collaboratively work with extended sales teams, especially Sales Specialists, pre-sales architects, and commercial architects to successfully position the solution and/or service and see the opportunity through to closure
• Partner with internal teams to ensure the scope of work and proposals are tracked, managed, and delivered on time
• Work closely with other in territory counterparts and matrix teams to achieve the shared goal of growth; yet are held accountable for own targets
• Use NTT Ltd.’s sales methodologies and tools such as target plans, opportunity plans and account plans to support the sales process and data-driven insights
• Develop and implement an opportunity plan, to provide regular check-ins with the primary point of contact and have an established process for getting buy-in from all stakeholders
• Maintain a pipeline of leads on Salesforce.com

Deal structuring

• Create comprehensive client business plans and engage in complex deal negotiation to build a stable, growing pipeline of current and future business opportunities.
• Engage in complex deal structuring and negotiation efforts designed to protect existing business and win new deals.
• Lead business negotiations for contracts ensuring deals are risk-free and profitable
• Client retention and expansion
• Minimize churn and maximize retention in assigned accounts
• Land, adopt, expand, renew – Identify client business needs with a view to help shape solution development by the wider pursuit teams
• Actively search for expansion opportunities

Knowledge, Skills, and Attributes Required

• Good knowledge of Managed Services across domains such as Networking, Collaboration, Data Centres, Security and so on
• Client-centricity coupled with problem-solving
• Strong business acumen and negotiation skills to craft solutions that are beneficial to NTT and the client
• Ability to pro-actively and independently identify and qualify opportunities; an entrepreneurial mindset is key
• Natural team player – ability to coordinate and liaise with delivery teams across multiple business areas
• Quick learner to understand any new solutions that are ready to take to market
• Customer value management and understanding profitability and ratios of clients
• A strategic future thinker who anticipates and considers external and internal factors with the ability to develop long-term plans
• Ability to ask the right questions and tell great stories and have empathy with the client’s challenges. Superior communication skills are a given.

Required Experience

• You will need to demonstrate an impressive track record of selling solutions and managing enterprise accounts; especially Managed Services type accounts across multiple technology domains. These typically involve selling complex solutions and services to the C-suite in large enterprise accounts.
• Proof of structuring large, multi-year profitable contracts
• Demonstrate the ability to build strong relationships with clients across all levels
• Strong experience in networking with senior internal and external people in the specialist area of expertise
• Experience in managing the entire sales process, contracting process, and legal implications of a deal

Required Qualifications and Certifications

• A post-graduate type degree such as an MBA or similar would be advantageous.

What will make you a good fit for the role?

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

Primarily provides pre-sales technical support for the development and implementation of complex products/applications/solutions.  Uses in-depth product knowledge to provide technical expertise to sales staff and the customer through sales presentations and product demonstrations. Assists the sales staff in assessing potential application of company products to meet customer needs and may prepare detailed product specifications for the development and implementation of customer products/applications/solutions. May create detailed design and implementation specifications for complex products/applications/solutions. May build a mini-application based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and/or product demo for client. May provide consultation to prospective users and/or product capability assessment and validation.

Working at NTT

The Principal Security Architect works as part of the Technology Strategy department to drive standard definition and evolvement of core technologies and practices with the different subject matter experts.

Be an evangelist of the standards and practices within managed services with Squad members, regions, and the different NTT LTd technical communities.  This may involve domestic or international travel to client premises or other NTT offices.

Focused on serving our broad technical community with a focus on the security elements of our business and helping to drive efficiency, this role acts as a focus for technical security subject matter expertise but also drives a community of practice in their areas of specialism, recognizing technical knowledge exists across teams within the business.

It also fosters the ongoing adoption of site reliability engineering (SRE) and DevOps best practices across NTT teams.

What will make you a good fit for the role?

Education:

• BSc degree in Computer Science, Software Engineering, MIS or equivalent preferred.
• Deep knowledge of the technologies used in application and cloud solutions (networks, security, solution architecture, databases, operating systems cloud platforms, container technologies – including container orchestration, automation tools, source code management, configuration management systems etc.).
• Deep knowledge of security based cloud offerings and solutions

Experience:

• Minimum experience of 10 years in design and implementation at a technical level of complex security cloud solutions, including in a client facing role

Personal Skills:

• Excellent learning ability and objective-oriented
• Excellent collaboration and mentoring skills - ability to influence and steer diverse cross functional teams
• Good organization skills and attention to detail
• Good task coordination, organization and prioritization skills
• Excellent communication skills – including being able to present confidently to audiences with diverse technical abilities, including in a public setting
• Teamwork
• Ability to work under pressure and to get on at all levels
• Client oriented
• Empathy

Language skills:

• Written and spoken English (fluent / native) - required
• Written and spoken Spanish (fluent / native) - preferred

Technical Skills:

• Strong automation skills including proficiency in at least one programming or scripting language and use of source code management technologies, preferably git.
• Excellent knowledge and demonstrable experience in connection to the technologies used to implement cloud and security solutions. Deep knowledge of the following technologies is a must:
• Public Cloud platforms (AWS, Azure or GCP) – ideally with an active technical certification from at least one provider
• Proven experience in the design and deployment of cloud native security technologies and platforms (e.g. MS Azure Cloud security)
• Proven experience across the following offer types - Azure Defender with Defender for Cloud Apps, Defender for Endpoint, Defender for Identity
• Understands threat intelligence in Microsoft Sentinel and other SIEM platforms (e.g. IBM Qradar)
• Cloud native architectures (including serverless and container orchestration technologies, preferably Kubernetes)
• Configuration management and automation tooling – ideally Ansible, Terraform, Packer
• Modern application & infrastructure security – including micro-segmentation, WAF, SAST, DAST
• Cloud, NAS and SAN storage technologies
• Load Balancing cloud/hardware/software – including API gateway technologies (routing, geo distribution, caching, rate limiting, authentication, authorization)
• Windows and Linux operating systems
• Knowledge of business continuity and disaster recovery approaches and related technologies (replication of storage, global load balancing, database replication and recovery etc.)
• Knowledge of software development lifecycle tooling and methodologies – including but not limited to git, Jenkins, Azure DevOps, Jira, continuous integration and delivery strategies (CI/CD), application release automation tooling and approaches (blue/green, canary, feature flags) etc.
• Knowledge of a range of systems and applications (web servers, application servers, databases, queuing, event streaming, analytics etc.) will be a plus
• Experience and ability to carry out troubleshooting tasks.
• Experience in direct client management, both by telephone and in person.

Here is a sample of what we have to offer for full-time permanent employees.

NTT believes that good employees should benefit not only from competitive salaries, but also from other advantages to improve their financial situation. Therefore, we reward our employees with:
 

• Annual Bonus and Salary review program according to company and individual performance. 
• Personal and individual career plan.
• Pension plan based on 5% of salary after one year of seniority.
• Opportunity to reduce up to 30% of the income tax with a flexible remuneration plan (Transport, Food and Nursing).
• Referral program with economic compensation. Inspiring Benefits club.

NTT values the human side of its employees and supports their work-life balance:

• Fully remote working option, with financial support to have home office. Flexible working hours. Intensive shift: two days early per month.
• December 24 and 31 off, according to business and team guidance.
• Loved ones programme.

NTT, is a company committed to the health, both physical and mental, of its employees:

• Premium private medical insurance (CIGNA) and Dental Cover.
• Reimbursements for gyms (36.30 euros). Sports activities for employees. Well-bot, to promote healthy living at work and beyond.

NTT encourages the career development of its employees. We not only expect them to grow, but we also give them all the support they need:

• Paid certifications and courses. Open LinkedIn Learning, Percipio, Pink Elephant, in-house and proprietary courses, and other vendor resources.
• Study leave programme: 80 hours available per year. English classes, if required, per role. Participation in events

NTT stimulates a good work atmosphere:

• Global and challenging environment, with growing opportunities. Diversity and inclusion.
• Volunteer days (3 per year)
• Great place to work certification. Good office location with facilities such as coffee and snacks and lot parking for riders.
• Healthy breakfast and Pizza Day. Happy Hours programed and facilitated by the company. Company events, Winter dinner or Summer party.
• Team buildings.
• And a constant investment to improve the quality of life for its employees, routinely working on other benefits to make their lives easier.

Join our growing global team and accelerate your career with us. Apply today.

Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

The Client Success Specialist builds and maintains the client relationship to drive value for the client and increased lifetime value for NTT.

This role is responsible for multiple small-to-medium scale or simple (single-service) contracts.

As the primary post-sale point of contact for clients they drive client-facing activity through NTT’s Client Success Management Charters of Adoption, Expansion and Renewal.

Acting as the clients’ trusted advisor they help the client realize value from their relationship with NTT and ensure the client’s relationship experience is a positive one.

They are required to work in partnership with NTT’s sales and client/service delivery management teams to deliver in-contract growth and a successful on-time renewal.

Radford reference:

Serves as the primary post-sale point of contact for clients/customers. Uses in-depth knowledge of client industry and/or business processes, deep knowledge of the product being sold and technical expertise to drive and increase adoption and utilization of company products. Demonstrates product features beyond central functionality to help the customer achieve specific business results and maximum value from the product(s). May recommend specific solutions to achieve customer’s desired result. Holds direct responsibility for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related products; accountable for client renewal and retention results. Ensures best practices are adopted for product use. May handle escalations and coordinate across functional areas of the company, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and/or Support.

Working at NTT

Key Roles and Responsibilities:

Client Nurture / Relationship

• Develop and maintain the relationship with client representatives to Management level, being recognised as the client’s ‘trusted advisor’ at NTT
• Ensure the client is able to interact successfully with NTT and to optimise the engagement (measurable through improving CSAT)
• Act as an escalation point for client issues which are not being resolved though standard process, facilitating a satisfactory client outcome with relevant resolver groups within NTT
• Participate in regular business reviews with the client

Adoption Charter

• Ensure the client is aware of, and is successfully adopting Offer features and increasing their usage of services (as appropriate)
• Proactively help the client to realise demonstrable value from the Offers and meet their original business (procurement) objectives

Expansion Charter

• Drive up-sell of existing Offers/services and close the deals to achieve revenue targets
• Identify cross-sell opportunities (to extend NTT’s footprint with the client) and facilitate engagement with Sales/GTM functions to engage the client on these opportunities

Renewal Charter

• Demonstrate the value delivered by NTT throughout the lifetime of the contract and drive a successful and on-time renewal
• Minimise churn (client, revenue, service) at renewal and seek opportunities to drive up-sell / cross-sell as part of the renewal process

Client Success Practice

• Be an active member of the Regional and Global CS Management practice
  (including adopting standard methodologies, platforms/tools, KPIs, best practice activity, sharing experiences with the community)
• Responsible for Data Quality Management within own client portfolio
• Build and maintain Client Success Management skills and operating knowledge 
• Build and maintain an up-to-date knowledge of NTT’s Offers

Knowledge, Skills and Attributes:

• Excellent interpersonal skills with the ability to develop and maintain solid stakeholder relationships up to Management level
• Account planning and stakeholder mapping and management techniques
• Ability to interpret a client’s business strategy / plans and understand opportunities for NTT solutions/services
• Knowledge of NTT’s Offers and services, including the core functionality & features, linkage within NTT’s service portfolio, pricing structures, client benefits
• Ability to provide an external industry viewpoint (including industry insights, technology trends and competitor landscape) and to highlight NTT’s expertise and differentiated offerings and position NTT’s “partnership” offerings with the client
• Strong sales skills (consultative selling and negotiation) with the ability to identify up-sell opportunities and close resulting deals 
• Ability to execute on-time renewals with minimum volume or price churn  
• Strong knowledge and understanding of IT service environment, service operations and ITIL practices
• Understanding of NTT’s high-level operating model and the ability to develop and maintain relationships across relevant cross-functional teams.
• Understanding of NTT’s billing processes and client invoicing linked to contracted services
• Understanding of financial statements and metrics, including revenue, expense control, and growth relative to market in order to hold strategic client conversations.
• Understanding of contracts and contract management; with the ability to maintain the contract, to discuss with the client and understand how to position as a value exchange

Academic Qualifications and Certifications:

• Typically requires a minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience.
• Certification and working knowledge of ITIL practices
• Additional relevant vendor certifications would be advantageous

Required Experience:

• Demonstrable experience in a client-facing role in one or more of Sales, Service or Consultancy disciplines in a large scale (preferably multi-national) IT services environment.
• Demonstrable subject matter and services product expertise within sales and operations

What will make you a good fit for the role?

Standard career level descriptor for job level:
• Seasoned and experienced professional
• Has full understanding of specialisation area
• Resolves wide range of issues in creative ways
• Fully qualified, career level, career journey-orientated
• Uses good judgement in selecting tools and methods to solve problems
• Networks with senior internal and external people in own area of expertise
• Receives little instruction on day-to-day work, receives general instructions on new assignments
• Typically requires demonstrable related experience with a Bachelor’s or equivalent degree; or moderate level experience and a Master’s or equivalent degree; or a PhD or equivalent degree without experience; or equivalent work experience

Join our growing global team and accelerate your career with us. Apply today.

Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

POSITION SUMMARY: BASIC FUNCTION

The Data Center Technician provides a working level of data center knowledge and is responsible for the operational integrity and regulatory compliance of the data center electrical, mechanical, and fire life safety systems.

The Data Center Technician maintains and follows the processes that maximize customer uptime in the most cost-effective way. Ensures that data center problems are identified and repaired quickly, that contractors deliver quality services, and that internal customer demands are met.

Working at NTT

ESSENTIAL DUTIES & RESPONSIBILITIES

• Develops creative approaches to keep operational costs to a minimum, improve efficiency, and implement new strategies.  Systems of responsibility include:

• Mechanical responsibilities will include chilled water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, and humidification systems.
• Electrical responsibilities will include electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load.
• Fire Life Safety responsibilities will include wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices.

• Tests performance of electromechanical assemblies and electronic voltmeters.
• Reads blueprints, schematics, diagrams, or technical order to determine methods and sequences of processes.
• Inspects parts for surface defects.
• Installs electrical or electronic parts and hardware in housings or assemblies, using hand tools.
• Aligns, fits or assembles component parts, using hand or power tools.
• Operates, monitors, maintains, and responds to abnormal conditions in facilities systems. Areas include: Mechanical, Electrical, Fire Life Safety, and Building Monitoring and Control
• Analyzes systems to ensure best practices for both internal and external customers
• Provides feedback to DCO Engineering on the effectiveness of existing standards and processes
• Works with contractors and consultants to review quality assurance for all system expansions, corrections, and upgrades
• Works with the CF Ops Lead Technician to track and complete an aggressive preventive and predictive maintenance program
• Ensures data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies and improving overall efficiency, and cost reduction. 
• Manages systems to avoid unplanned customer-impacting events
• Works with CF Ops Lead Technician to determine maintenance requirements for mechanical, electrical, and fire life safety systems.
• Performs other duties as assigned
• Regular, predictable attendance is essential to satisfactory performance.

KNOWLEDGE, SKILLS & ABILITIES

• Possess an understanding of the mechanical, electrical, and fire life safety systems used in a data center environment including, but not limited to the following: electrical distribution and layout, Transformers, PLC’s, Generators, Switchgear, UPS systems, STS’, ATS’ PDU’s, Chilled Water Systems, CRAC/CRAH’s, Pre-Action Sprinkler Systems

• Knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety
• Current knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations)
• Familiarity with data trending / tracking and analysis and the ability to utilize a PC based integrated critical monitoring systems
• Ability to process Hands and Eye requests as required i.e., Tape Rotation, Rack and Stack of equipment, inventory hardware, power cycle devices, patch cable install/removal
• Demonstrated hands-on experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including:
  • Chilled Water Systems
  • Large Centrifugal Chillers
  • Cooling Towers
  • Heat Exchangers
  • Water Treatment Systems
  • VFD’s and Pumps
  • HVAC equipment
  • CRAC/CRAH’s
  • Humidification Systems
  • Water heaters
  • Water/Air filters
  • BMS and PLC Controls
  • Emergency Standby Diesel Generator Systems
  • Fuel/Oil systems,
  • 480/277 and 208/120 electrical generation and distribution
  • Static UPS Systems
  • Double Interlock Pre-Action Systems
• Excellent communication skills, both written and oral
• Proficient with MS Office Suite (Word, Excel, PowerPoint, Project)
• Ability to communicate effectively with customers and internal staff and effectively work in team environment
• Ability to coordinate, supervise, and communicate with contractors who perform maintenance or upgrade work on these systems.
• Ability to learn quickly and address issues as they arise during normal working hours or after hours.
• Ability to operate in and promote a rigorous process-driven team environment
• Ability to logically analyze and solve problems
• Ability to effectively multi-task multiple projects

• Ability to operate Hand and Machine Tools (hammer, drill, saw, etc.)
• Ability to operate electrical tools such as a multi-meter or infrared camera
• Ability to operate a forklift
• Must be comfortable working in a high stress, fast paced environment with shifting priorities.
• Must be able to work on a shift which may require nights, holidays, and some weekends.
• Possess critical thinking and complex problem solving skills.

#GlobalDataCentersCareers

What will make you a good fit for the role?

L1 EDUCATION & EXPERIENCE

• High School Diploma required.
• Associate’s Degree or equivalent education and/or work experience and a minimum of 2 years in a mechanical/electrical position within critical facilities (preferably a data center, hospital, semi-conductor, or power plant) required.
• CPR/First Aid and NFPA70E Certified during employment.

• Possession of an OSHA approved forklift certification or the ability to obtain one after hire required.

PHYSICAL REQUIREMENTS

• Primarily walking, standing, and bending with some sitting.
• Ability to communicate effectively with verbal, visual and listening skills
• Close visual work on a computer terminal.
• Dexterity of hands and fingers to operate any required equipment as well as to operate computer keyboard, mouse, and other technical instruments.
• Able to lift and carry heavy equipment, up to 50 pounds.
• Ability to climb ladders and work on raised platform.

WORK CONDITIONS

• Data Center environment with varying temperatures and loud noises.
• Potential extensive daily usage of workstation or computer.
• Must work on-site; no telecommuting permitted.

SPECIAL REQUIREMENTS

• Must be willing to be part of the after-hours notification and escalation protocol.
• Must wear leather close-toed shoes with a solid rubber sole.
• Must possess a current, valid state-issued driver’s license.

This position requires work to be done onsite at a data center facility and may require use of a personal mobile device. A monthly stipend will be provided to cover expenses incurred for using a personal device, if applicable.

NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Hourly base salary for this position is $27.30 - $40.90 and is eligible for overtime pay in accordance to local state and federal ‘Wage and Hour’ requirements.

All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.

Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

Join our growing global team and accelerate your career with us. Apply today.

Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

About us:
We are the managed services division of NTT Ltd. with our headquarters based in Barcelona, Spain. NTT Ltd. is a global technology services company bringing together the expertise of leaders in the field, including NTT Communications, Dimension Data, and NTT Security. We partner with customers around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital, and secure. As a global ICT provider, we employ more than 40,000 people in a diverse and dynamic workplace and deliver services in over 200 countries and regions.

At NTT Managed Services, we provide expert, remotely managed services to our customers as a realistic alternative to in house IT support teams. We have been helping medium and large enterprise’s to proactively monitor and manage their IT estates for more than 18 years.

We believe in our people. They are not only diverse and inspiring, but also experts at what they do. It is a time to be obsessively curious, to reimagine, reinvent, reshape, and to make a real difference for our clients and society. You can contribute to our global capabilities and local insight to help our clients achieve their ambitions and ensure a more sustainable, better world that helps our communities thrive. The world needs fresh ideas, and the time is now for you to unleash your creativity and make a real impact.

It is never too late to learn new things. You will be encouraged to be curious, as that is what keeps you fast, flexible, and relevant. You need to own and to take charge of your career, to learn with and through others, to constantly be exposed to new challenges and experiences. No two days will be the same here, but that is what will keep you growing and realizing your full potential.

If you thrive in a culture that values personal development, trust, and integrity; where you are empowered to innovate and keep customers satisfied to drive excellence, please get in touch.

Why you should consider joining us:

As a part of your total compensation, NTT Managed Services provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long-term needs that you may have. Here is a sample of what we have to offer for full-time permanent employees:

• Competitive rewards package.
• Global and challenging environment.
• Learning and growing opportunities.
• Open communication.
• Casual dress code.

More information on our managed services can be found at www.global.ntt

Want to be a part of our team?

The Engineering function is responsible for all engineering activities within the firm to ensure that business objectives are met. Includes the creation, development, design, and improvement of products, equipment, facilities, services, standards, and procedures in all engineering fields.

The primary responsibility of this job is to ensure the growth of the organization’s technology portfolio through concept/idea formulation and prototype development in line with the business strategy, requirement, and specifications. These individuals participate in the evolution and development of new innovative architectures and methods to maintain, upgrade, replace and improve the long-term performance of the existing architectures. They will be required to interact with development teams, Project Managers and Business Analysts and create and/or translate business requirements into executable plans.

Working at NTT

What will make you a good fit for the role?

Join our growing global team and accelerate your career with us. Apply today.

Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

POSITION SUMMARY: BASIC FUNCTION
The Facilities Technician is primarily responsible for daily operational assistance to maintain the overall facility cleanliness, including front office and client area. Also, performs physical labor in performing drywall patching, painting, stocking and organizing materials. This is a Monday through Friday position; however, needs to be flexible to provide coverage at night or weekends to assist if an emergency condition exists or to assist with client requirements. Regular attendance is essential for satisfactory performance as this is an onsite position.

Working at NTT

ESSENTIAL DUTIES & RESPONSIBILITIES

• Performs and ensures the day-to-day cleanliness of the facility, including data center, customer area, office space and restrooms (including minor issues such as unstopping toilets or tightening toilet seats).
• Assists front-of-house office area requests, including, but not limited to, furniture moves, material movement, lighting (changing lightbulbs) and cleanliness.
• Maintains client cages on the data floor to include removal of data floor debris.
• Prepare and submit summary reports of conditions in buildings and recommend actions to be taken.
• Orders, tracks and restocks facility-related consumable items and parts ensuring performance at the lowest possible cost.
• Moves heavy items around with a cart, pallet jack or forklift.
• Performs project work or duties assigned by a supervisor, and continually monitors material processes for improvement.
• Accurately documents daily tasks and reports all findings.
• Cleans building floors and data floors by sweeping, mopping, hot mopping, scrubbing, or vacuuming them.
• Gathers and empties trash. Services, cleans, and supplies restrooms.
• Cleans and polishes furniture and fixtures. Dusts furniture, walls, machines, and equipment.
• Cleans windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees.
• Performs physical labor for various maintenance functions, including minor repairs, drywall repair and finish, painting, wall hangings, and stocking/organizing materials.
• Removes debris from sidewalks, driveways, and parking areas.
• Sets up, arranges, and removes decorations, tables, chairs, ladders, and scaffolding to prepare facilities for events such as banquets and meetings.
• Safely mixes water and detergents in containers to prepare cleaning solutions, according to specifications.
• Steam-cleans or shampoos carpets. Strips, seals, finishes, and polishes floors.
• Cleans and restores building interiors using commercial cleaning equipment.
• Drives vehicles required to perform or travel to cleaning work, including vans, industrial trucks, or industrial vacuum cleaners.
• As time permits, assists the Mechanical and Electrical CFOps team members with day-to-day tasking such as filter replacement, Cooling Tower Yard cleaning, and any other basic tasks.
• Comply with all safety procedures and requirements.
• Performs other related duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

• Basic skill with MS Office products, tablets and Data Entry
• Must be able to work effectively and collaboratively in a team environment
• Effective communications skills, both written and oral
• Detailed oriented
• Operate Hand and Machine Tools
• Operate a forklift, can be trained within the company.

What will make you a good fit for the role?

POSITION SUMMARY: BASIC FUNCTION

The Facilities Technician is primarily responsible for daily operational assistance to maintain the overall facility cleanliness, including front office and client area.  Also, performs physical labor in performing drywall patching, painting, stocking and organizing materials.  This is a Monday through Friday position; however, needs to be flexible to provide coverage at night or weekends to assist if an emergency condition exists or to assist with client requirements.  Regular attendance is essential for satisfactory performance as this is an onsite position.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Performs and ensures the day-to-day cleanliness of the facility, including data center, customer area, office space and restrooms (including minor issues such as unstopping toilets or tightening toilet seats).
• Assists front-of-house office area requests, including, but not limited to, furniture moves, material movement, lighting (changing lightbulbs) and cleanliness.
• Maintains client cages on the data floor to include removal of data floor debris.
• Prepare and submit summary reports of conditions in buildings and recommend actions to be taken.
• Orders, tracks and restocks facility-related consumable items and parts ensuring performance at the lowest possible cost.
• Moves heavy items around with a cart, pallet jack or forklift.
• Performs project work or duties assigned by a supervisor, and continually monitors material processes for improvement.
• Accurately documents daily tasks and reports all findings.
• Cleans building floors and data floors by sweeping, mopping, hot mopping, scrubbing, or vacuuming them.
• Gathers and empties trash. Services, cleans, and supplies restrooms.
• Cleans and polishes furniture and fixtures. Dusts furniture, walls, machines, and equipment.
• Cleans windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees.
• Performs physical labor for various maintenance functions, including minor repairs, drywall repair and finish, painting, wall hangings, and stocking/organizing materials.
• Removes debris from sidewalks, driveways, and parking areas.
• Sets up, arranges, and removes decorations, tables, chairs, ladders, and scaffolding to prepare facilities for events such as banquets and meetings.
• Safely mixes water and detergents in containers to prepare cleaning solutions, according to specifications.
• Steam-cleans or shampoos carpets. Strips, seals, finishes, and polishes floors.
• Cleans and restores building interiors using commercial cleaning equipment.
• Drives vehicles required to perform or travel to cleaning work, including vans, industrial trucks, or industrial vacuum cleaners.
• As time permits, assists the Mechanical and Electrical CFOps team members with day-to-day tasking such as filter replacement, Cooling Tower Yard cleaning, and any other basic tasks.
• Comply with all safety procedures and requirements.
• Performs other related duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

• Basic skill with MS Office products, tablets and Data Entry
• Must be able to work effectively and collaboratively in a team environment
• Effective communications skills, both written and oral
• Detailed oriented
• Operate Hand and Machine Tools
• Operate a forklift, can be trained within the company.

EDUCATION & EXPERIENCE

• High School Diploma or GED required
• Minimum 6 months’ facility maintenance or custodian experience
• Hand and Machine tool experience required
• Basic computer and tablet aptitude
• Fire and Life/Safety training preferred

PHYSICAL REQUIREMENTS

• Ability to lift and carry heavy equipment, up to 50 lbs.
• Ability to communicate effectively with verbal, visual, and listening skills
• Motor skills necessary to complete physical work and computer tasks
• Able to climb a ladder and work on a raised platform
• Dexterity of hands and fingers to operate any required computer keyboard, mouse, and other technical instruments

WORK CONDITIONS

• Typical office and data center work environment with varying temperatures and loud noises
• PPE required including sturdy work boots, hardhat, glasses, and a high visibility vest when performing certain tasks
• Regular daily usage of a computer or workstation.
• Work on site; no telecommuting.

SPECIAL REQUIREMENTS

• Forklift Certification to be provided during employment.
• CPR/First Aid Certification to be provided during employment.
• Must wear close-toed shoes with a solid leather or composite sole.
• Must possess a current, valid state-issued driver’s license.
• Requires flexibility to work additional hours in evenings or weekends to meet business requirements or client needs.

This position requires work to be done onsite at a data center facility and may require use of a personal mobile device. A monthly stipend will be provided to cover expenses incurred for using a personal device, if applicable.

NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Hourly base salary for this position is $23.30 - $33.50 and is eligible for overtime pay in accordance to local state and federal ‘Wage and Hour’ requirements.

All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.

Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

The MS Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions. The MS Engineer (L1) focuses on first line support for standard and low complexity incidents and service requests.

Radford reference:

"Performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting the company infrastructure business processes and operations and/or network-based (cloud) product systems. Analyzes, installs, acquires, modifies and supports operating systems, database or utilities software. Plans, conducts and directs the analysis of business problems with automated systems solutions. Analyzes, designs, acquires and implements projects for LAN and/or WAN systems. Plans, designs, acquires and implements telecommunications voice/wire systems. At higher job levels, may contribute to the development, testing, evaluation or design of system or infrastructure architecture used throughout the IT solution set."

Working at NTT

Key Roles and Responsibilities:

• Monitors client infrastructure and solutions
• Identify problems and errors prior to or when they occur
• Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
• Investigate first line incidents assigned and identify the root cause of incidents and problems
• Fulfil approved requests following agreed procedures
• Provide telephonic or chat support to clients when required
• Execute approved maintenance activities including patching and configuration changes
• Follow the required handover procedures for shift changes to ensure service continuity
• Report and escalate incidents where necessary
• Ensure the efficient and comprehensive resolutions of incidents and requests
• Proactively identify opportunities for work optimisation
• Update existing knowledge articles or create new ones
• Identify opportunities for work optimisation including opportunities for automation of work, request fulfilment, incident resolution and other general process improvement opportunities.

Knowledge, Skills and Attributes:

• Ability to communicate and work across different cultures and social groups
• Ability to plans activities and projects well in advance, and takes into account possible changing circumstances
• Ability to maintain a positive outlook at work
• Ability to work well in a pressurised environment
• Ability to work hard and put in longer hours when it is necessary
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
• Ability to adapt to changing circumstances
• Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey

Academic Qualifications

• Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

Advantageous certifications:

• Up to date and relevant ITIL certification (Foundation Level)
• Cisco Certified Network Associate - Routing and Switching (CCNA-R/S)
• Cisco Certified Network Associate - Wireless (CCNA-WL)
• Riverbed Certified Solutions Associate - WAN Optimization (RCSA-W)
• Cisco Certified Network Associate - Security (CCNA-SEC)
• Check Point Certified Security Administrator (CCSA)
• Check Point Certified Security Administrator NG with Application Intelligence (CCSA-NG AI)
• VMware Certified Professional vSphere
• IP, WINS, DHCP, DNC, etc
• MS-Office, MS-Outlook, Symantec Backup Exec, Symantec EndPoint Protection, Symantec System Recovery, Citrix Go-To-Assist
• MS-Active Directory
• MS-Windows Server
• MS-Windows XP Professional
• MS-Windows Terminal Server
• MS-Exchange Server
• MS-SQL Server
• MS-IIS Server
• Citrix Metaframe
• Switches and Routers
• SonicWall Firewalls and SSL VPN Security Appliances
• Cisco Firewalls and Routers
• Cisco Certified Network Associate - Data Center (CCNA-DC)
• MCSA+VCP, RHCE or equivalent
• Cisco Certified Network Associate - Video (CCNA-VID)
• Cisco Certified Network Associate - Voice (CCNA-V)

Additional certifications

• Cisco Certified Network Professional - Routing and Switching (CCNP-R/S)
• Cisco Certified Network Professional - Wireless (CCNP-W)
• Cisco Certified Network Professional - Security
• Check Point Certified Security Expert (CCSE)
• Certified Partner SE - Security
• Cisco Certified Network Professional - Data Center (CCNP-DC)
• Blue Coat Certified Proxy SG Professional
• Cisco Certified Network Professional - Voice (CCNP-V)

Any of the above certifications is a plus. The MS – Services Engineer (L1) is expected to gain certifications relevant to services supported. Certifications carry additional weight on candidate’s qualification for the role.

Required Experience:

• Entry level experience or completion of relevant intern program
• Entry level experience with troubleshooting and providing support required in network/ data centre/ systems/ storage administration and monitoring Services within a medium to large ICT organisation.
• Working knowledge of management agent, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Center, Telephony, Exchange, Storage, Cloud, Backup etc)

What will make you a good fit for the role?

Join our growing global team and accelerate your career with us. Apply today.

Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

The IT Service Desk Co-ordinator is an entry level position in the IT Service Desk Management job family. Their primary objective is to manage and monitor the requests of internal clients for specific faults in Dimension Data. They deal with less complex faults.

Working at NTT

Your main responsibilities will be:

• Tracking and monitoring of the Incident SLAs 
• Timely escalation to Team Leader in case SLA fulfilment is endangered 
• Creation (and closure) of Major Incident 
• Primary contact for status requests re. incidents for the client and associated service providers 
• Planning and coordination of incident resolution activities for complex or multi tower incidents 

Required Work Experience:

• at least 1 year working experience within IT support environment
• English - written and spoken
• Confident profile with ability to build internal and external relationships.
• Driven to seek out answers and document and support all team members where necessary.
• Willing to cover extended business hours 8 am - 8 pm (working 8,5 hours a day)
• Willing to cover on-call duties

What will make you a good fit for the role?

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

Supports hardware and software installation, configuration, operation and ongoing maintenance of the computer/data center. Operates, monitors and performs basic troubleshooting of equipment, networks, and data processing/batching; assists with logging and documentation of equipment and processes. Responsibilities may also include cabling, racking and server installations.

Working at NTT

• Examine internal process & controls, evaluate the design and operational Develop operation policies and procedure
• Effectiveness, determine exposure to risk, and develop remediation strategies.
• Troubleshoot and respond system problems with technical team.
• Plan, implement, monitor, and upgrade internal system.
• Participate in the change management process.
• Conduct efficient and effective internal audit procedures.
• Communicate complex technical issues in simplified terms to the relevant staff.
• Perform internal and external audit (ISO , SOC , PCIDSS, Data center related certification).
• Develop a strong understanding of business and system processes.
• Training staff on operation policies.
• Incident management (prepare incident report, investigation, conduct root caused analysis, remediation/rectification through incident closure

#GlobalDataCentersCareers

What will make you a good fit for the role?

Join our growing global team and accelerate your career with us. Apply today.

Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.
Provides support to customers/users where the product is highly technical or sophisticated in nature.

Working at NTT

The MS Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions .The MS Engineer s responsible for managing tickets of low to high complexity.

Key Roles and Responsibilities:

• Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
• Perform necessary checks, apply monitoring tools and respond to alerts
• Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
• Assist in analyzing, assigning, and escalating support calls
• Investigate third line support calls assigned and identify the root cause of incidents and problems
• Report and escalate issues to 3rd party vendors if necessary
• Provide onsite technical support to clients and provide field engineering services to clients
• Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality
• Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
• Proactively identify opportunities for work optimization including opportunities for automation of work

Knowledge, Skills, and Attributes:

• Ability to communicate and work across different cultures and social groups
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
• Ability to maintain a positive outlook at work
• Ability to work well in a pressurized environment
• Ability to work hard and put in longer hours when it is necessary
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
• Ability to adapt to changing circumstances
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

Academic Qualifications

• Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

Required Experience:

• Demonstrated work experience
• Demonstrated experience required in Engineering function within a medium to large ICT organization
• Demonstrated experience of Managed Services
• Demonstrated working knowledge of ITIL processes
• Demonstrated experience working with vendors and/or 3rd parties

What will make you a good fit for the role?

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.

Provides support to customers/users where the product is highly technical or sophisticated in nature.

Working at NTT

The MS Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions .The MS Engineer s responsible for managing tickets of low to high complexity.

Key Roles and Responsibilities:

• Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
• Perform necessary checks, apply monitoring tools and respond to alerts
• Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
• Assist in analyzing, assigning, and escalating support calls
• Investigate third line support calls assigned and identify the root cause of incidents and problems
• Report and escalate issues to 3rd party vendors if necessary
• Provide onsite technical support to clients and provide field engineering services to clients
• Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality
• Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
• Proactively identify opportunities for work optimization including opportunities for automation of work

Knowledge, Skills, and Attributes:

• Ability to communicate and work across different cultures and social groups
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
• Ability to maintain a positive outlook at work
• Ability to work well in a pressurized environment
• Ability to work hard and put in longer hours when it is necessary
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
• Ability to adapt to changing circumstances
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

Academic Qualifications

• Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

Required Experience:

• Demonstrated work experience
• Demonstrated experience required in Engineering function within a medium to large ICT organization
• Demonstrated experience of Managed Services
• Demonstrated working knowledge of ITIL processes
• Demonstrated experience working with vendors and/or 3rd parties

What will make you a good fit for the role?

Join our growing global team and accelerate your career with us. Apply today.

Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

Responsible for selling the company’s products or services to and maintaining relationships with existing accounts

Working at NTT

A Client Manager is a quota-bearing sales persona and the primary purpose of the role is to take full ownership of named client accounts, retain these clients and find new business. The Client Manager is assigned a range of development and maintenance accounts and held accountable for the performance achievement of those accounts in terms of revenue retention, profitability management, and growth.

The Client Manager will work directly with clients at a variety of levels as well as internal sales teams such as Sales Specialists and pre-sales architects and post the sale; the delivery teams. They ‘champion’ the delivery teams’ understanding of the client’s solution requirements, and initiate improvement programs ensuring that the client remains committed to our solutions which leads to more sales opportunities.

Building and developing excellent stakeholder relationships with new and existing clients, fully understanding the client and the industry in which they operate will be a core focus of this role. A substantial amount of time will be spent on client engagement and engaged selling, but also liaising with internal teams to make sure the client’s needs are attended to.

Responsibilities
Client ownership and relationship builder

• Take primary responsibility for the client and act as internal client owner within assigned accounts
• Manage and grow relationships to drive expansion and renewals across all solutions and services
• Responsible for client solution penetration and education, account monitoring and portfolio reporting, and issue resolution ownership
• Lead the business conversations at C-level
• Become the reliable point of contact to further strengthen relationships

Client and industry expert

• Gain insights into client’s most urgent business problems or business opportunities while linking how our solutions and services offerings can add client business value
• Maintain a high level of the relevant industry, product, and service knowledge to have meaningful conversations and generally stay ahead of trends
• Collect and analyze data to learn more about the client and the industry in which they operate

Owning the sales process

• Collaboratively work with extended sales teams, especially Sales Specialists, pre-sales architects, and commercial architects to successfully position the solution and/or service and see the opportunity through to closure
• Partner with internal teams to ensure the scope of work and proposals are tracked, managed, and delivered on time
• Work closely with other in territory counterparts and matrix teams to achieve the shared goal of growth; yet are held accountable for own targets
• Use NTT Ltd.’s sales methodologies and tools such as target plans, opportunity plans and account plans to support the sales process and data-driven insights
• Develop and implement an opportunity plan, to provide regular check-ins with the primary point of contact and have an established process for getting buy-in from all stakeholders
• Maintain a pipeline of leads on Salesforce.com

Deal structuring

• Create comprehensive client business plans and engage in complex deal negotiation to build a stable, growing pipeline of current and future business opportunities.
• Engage in complex deal structuring and negotiation efforts designed to protect existing business and win new deals.
• Lead business negotiations for contracts ensuring deals are risk-free and profitable
• Client retention and expansion
• Minimize churn and maximize retention in assigned accounts
• Land, adopt, expand, renew – Identify client business needs with a view to help shape solution development by the wider pursuit teams
• Actively search for expansion opportunities

Knowledge, Skills, and Attributes Required

• Good knowledge of Managed Services across domains such as Networking, Collaboration, Data Centres, Security and so on
• Client-centricity coupled with problem-solving
• Strong business acumen and negotiation skills to craft solutions that are beneficial to NTT and the client
• Ability to pro-actively and independently identify and qualify opportunities; an entrepreneurial mindset is key
• Natural team player – ability to coordinate and liaise with delivery teams across multiple business areas
• Quick learner to understand any new solutions that are ready to take to market
• Customer value management and understanding profitability and ratios of clients
• A strategic future thinker who anticipates and considers external and internal factors with the ability to develop long-term plans
• Ability to ask the right questions and tell great stories and have empathy with the client’s challenges. Superior communication skills are a given.

Required Experience

• You will need to demonstrate an impressive track record of selling solutions and managing enterprise accounts; especially Managed Services type accounts across multiple technology domains. These typically involve selling complex solutions and services to the C-suite in large enterprise accounts.
• Proof of structuring large, multi-year profitable contracts
• Demonstrate the ability to build strong relationships with clients across all levels
• Strong experience in networking with senior internal and external people in the specialist area of expertise
• Experience in managing the entire sales process, contracting process, and legal implications of a deal

Required Qualifications and Certifications

• A post-graduate type degree such as an MBA or similar would be advantageous.

What will make you a good fit for the role?

Join our growing global team and accelerate your career with us. Apply today.

Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.

Working at NTT

Do you want to work at a company that values your skills and knowledge? Do you want to work in an environment where everyone is friendly, helpful, and respectful? We believe this Azure Cloud Infrastructure Engineer role was created for you!

As a Cloud Infrastructure Engineer, you'll be working on Azure-based solutions. You will be responsible for the implementation and maintenance of infrastructure components such as virtual machines, networking equipment and storage. You will have the opportunity to learn new technologies through attending training courses and workshops at Microsoft. The ideal candidate is enthusiastic about technology with strong technical skills in areas deployments, monitoring, virtualization, scripting languages (such as PowerShell) or cloud computing. The right candidate should also possess good communication skills to interact effectively with clients, colleagues and partners within our business units. Finally, he/she must have experience building applications using tools like SQL Server or IIS 7+.

Key Roles and Responsibilities:

• Continuously monitors and analyzes end-to-end Azure infrastructure performance

• Performs hands-on work with emerging technologies, configuring, testing, tuning, and troubleshooting infrastructure components.

• Conducts data analysis to identify improvements in the health of the infrastructure, monitor application performance, and troubleshoot production issues.

• Perform hands-on work with emerging technologies, configuring, testing, tuning, and Assist in researching, identifying, and implementing new cloud technologies, trends, best practices, and tools

• Ensure that applications are running smoothly, to include ensuring system resources are available.

• Perform duties associated with job related functions under close supervision of manager.

• Infrastructure as Code (IaC) experience - scripting and automation via AZ CLI/PowerShell, Bash, Bicep, JSON templates, …

• Interest for Microsoft technologies, Azure cloud and will to constantly grow, learn and enhancing the skills in this area

• Customer Obsession: Passion for customers and focus on delivering the right customer experience.

• Experience of administering and operating medium/large enterprise infrastructure and services in public cloud environments, including configuring backup, monitoring, patching and security of cloud resources

• Experience with Microsoft Azure cloud (knowledge of cloud resource deployment principles or usage of specific cloud technologies)

• Technical skill breadth

  • Network

  • Windows Server

  • Hyper-V

  • VMWare

  • Security

• Cloud Technology (Azure)

  • Compute

  • Storage

  • Network

Qualifications

• Microsoft Certified: Azure Administrator Associate
• Microsoft Certified: Azure Solutions Architect Expert
• Microsoft Certified: Azure Network Engineer Associate
• Microsoft Certified: Azure Security Engineer Associate
• Storage & Virtualization certifications from Dell/EMC/NetApp
• Hyper-V related certification
• Experience: 4+ years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving highly complex issues/situations and driving technical resolution across cross-functional organizations More than 2 years hands-on experience with Azure Cloud Infrastructure deployment

Nice to have

• Project management experience
• BSc./MSc IT related degree
• SCOM Experience
• Experience with Service Now
• Experience with Prisma Cloud
• Experience with Helm

About Dimension Data

At Dimension Data we empowering our people to deliver client-centric solutions. We want to see our people make the most of every opportunity, and together we can achieve the extraordinary. Our diverse and inspiring people are experts at what they do and serious about delivering measurable and sustainable value at every turn.

#dimensiondatacareers

What will make you a good fit for the role?

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

The Sales Specialist role is a quota-bearing sales persona and the purpose is to primarily pursue and land qualified leads identified by the Client Management team and Lead Generation Representatives. The Sales Specialist will identify new opportunities from a selection of existing accounts, and present solutions, value propositions, partner configurations, cost structures and revenue models to the client that meet their needs. The SS will work directly with clients at a variety of levels, as well as internal subject matter experts.

A substantial amount of time will be spent on engaged selling or supporting the sales process in partnership with Client Managers. Contribute to the pre-sales process by working with pre-sales architects to create the best solution design for the client.

Building and developing excellent stakeholder relationships with new and existing clients, whilst developing new business channels and territories will be a core focus of this role.

Working at NTT

The Sales Specialist role is a quota-bearing sales persona and the purpose is to primarily pursue and land qualified leads identified by the Client Management team and Lead Generation Representatives. The Sales Specialist will identify new opportunities from a selection of existing accounts, and present solutions, value propositions, partner configurations, cost structures, and revenue models to the client that meet their needs. The SS will work directly with clients at a variety of levels, as well as internal subject matter experts.

A substantial amount of time will be spent on engaged selling or supporting the sales process in partnership with Client Managers. Contribute to the pre-sales process by working with pre-sales architects to create the best solution design for the client.

Building and developing excellent stakeholder relationships with new and existing clients, whilst developing new business channels and territories will be a core focus of this role.

Responsibilities
Domain and industry Subject Matter Expert

• Maintain Subject matter expertise in a technology domain, multiple domains or solutions set
• Support the closure of sales based on technology domain knowledge
• Address the technology conceptual challenges during the sales process
• Maintain a high level of relevant product and service knowledge to have meaningful conversations with potential and existing clients
• Maintain awareness of the competitive landscape, market pricing, and strategy and how to penetrate a new market
• Contribute to the knowledge base of NTT Ltd’s solutions and services within a practice area or service area by sharing best practices with internal teams, as well as client teams
• Work with relevant technology vendors and ensure a deep understanding of their solutions and how they can contribute to our own solutions set

Client interaction and engagement, and understanding

• Uncover and understand client business goals
• Articulate the solution/deliverables that the client requires, as opposed to the products that they need to buy
• Articulate our value propositions throughout all steps in the sales process
• Conduct functional gap analysis and address business issues raised by clients
• Prepare and conduct client workshops and presentations
• Establish relationships with multiple client stakeholders and secure deals with clients to achieve assigned sales quotas and targets
• Use understanding of the client’s business and depth of knowledge on the technology-specific solution to personalize the recommended solution in line with the client’s need

Opportunity identification and closing sales

• Be able to spot new sales opportunities within an account and work with the sales teams to drive them to closure
• Pursue and land qualified leads identified by the client managers and other lead generation sources
• Work alongside Client Managers to support the sales process, position technology solutions, and close the deal

Execute on the sales strategy

• Support the wider territory sales plan and execute the sales strategy, and based on that define your own plan for your solution to achieve your sales targets
• Develop and maintain clear account plans for appropriate clients and targets
• Discover, forecast, and run opportunities in the medium and long-term

Defining deals

• Scope and document solutions to meet customer requirements
• Identify, assess and highlight client risks that could prove detrimental to the client’s organization and credibility

Supporting the Sales process

• Collaboratively work with sales teams, especially Client Managers, to successfully close the deal
• Partner with internal teams to ensure the scope of work and proposals are tracked and managed
• Work closely with other in-territory counterparts and matrix teams to achieve the shared goal of growth
• Use NTT Ltd.’s sales methodologies and tools such as target plans, opportunity plans, and account plans to drive the sales process
• Develop and implement an opportunity plan, to provide regular check-ins with the primary point of contact and have an established process for getting buy-in from all stakeholders

Knowledge, Skills, and Attributes Required

• Demonstrate success in achieving and exceeding sales and financial goals
• Mastery in developing and encouraging meaningful customer relationships up to C-level, particularly CFO’s and CPO’s
• Delivery of engaging sales presentations.
• Proficiency in team selling approach
• In-depth knowledge of competitors and ability to apply competing successful sales strategies
• Ability to define sales strategy
• You will have a client-centric approach, able to understand customer problems and find best-fit solutions
• Flexible to adapt quickly to short, new missions or urgent deadlines
• Negotiation skills to craft solutions that are beneficial to customers, partners, and NTT overall
• Strong business acumen
• Client Engagement and management Skills
• Sales Solution Skills
• You are a phenomenal teammate, you know how to drive sales teams and collaborate with them

Required experience

• Solid sales experience in a technology or services environment
• Sound understanding of IT Managed Services environment
• Demonstrable experience of solution-based selling with a proven track record of sales over-achievement
• Prior experience in selling complex solutions and services to C-Level clients
• Experience in resolving a wide range of issues in creative ways to meet targets and objectives
• Strong experience in networking with senior internal and external people in the specialist area of expertise
• Expert level capability and the ability to work independently with little instruction on day-to-day workload

Required Qualifications and Certifications

• A Degree in a Technical or Sales field is preferred but not essential
• Negotiation Skill methodologies such as Scotworks
• Solution Selling/AIM skills
• Desirable: AWS Cloud Practitioner Essentials Training, MS Azure Fundamentals Training, or latest equivalent are also desirable

What will make you a good fit for the role?

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

Responsible for selling the company’s products or services to and maintaining relationships with existing accounts

Working at NTT

A Client Manager is a quota-bearing sales persona and the primary purpose of the role is to take full ownership of named client accounts, retain these clients and find new business. The Client Manager is assigned a range of development and maintenance accounts and held accountable for the performance achievement of those accounts in terms of revenue retention, profitability management, and growth.

The Client Manager will work directly with clients at a variety of levels as well as internal sales teams such as Sales Specialists and pre-sales architects and post the sale; the delivery teams. They ‘champion’ the delivery teams’ understanding of the client’s solution requirements, and initiate improvement programs ensuring that the client remains committed to our solutions which leads to more sales opportunities.

Building and developing excellent stakeholder relationships with new and existing clients, fully understanding the client and the industry in which they operate will be a core focus of this role. A substantial amount of time will be spent on client engagement and engaged selling, but also liaising with internal teams to make sure the client’s needs are attended to.

Responsibilities
Client ownership and relationship builder

• Take primary responsibility for the client and act as internal client owner within assigned accounts
• Manage and grow relationships to drive expansion and renewals across all solutions and services
• Responsible for client solution penetration and education, account monitoring and portfolio reporting, and issue resolution ownership
• Lead the business conversations at C-level
• Become the reliable point of contact to further strengthen relationships

Client and industry expert

• Gain insights into client’s most urgent business problems or business opportunities while linking how our solutions and services offerings can add client business value
• Maintain a high level of the relevant industry, product, and service knowledge to have meaningful conversations and generally stay ahead of trends
• Collect and analyze data to learn more about the client and the industry in which they operate

Owning the sales process

• Collaboratively work with extended sales teams, especially Sales Specialists, pre-sales architects, and commercial architects to successfully position the solution and/or service and see the opportunity through to closure
• Partner with internal teams to ensure the scope of work and proposals are tracked, managed, and delivered on time
• Work closely with other in territory counterparts and matrix teams to achieve the shared goal of growth; yet are held accountable for own targets
• Use NTT Ltd.’s sales methodologies and tools such as target plans, opportunity plans and account plans to support the sales process and data-driven insights
• Develop and implement an opportunity plan, to provide regular check-ins with the primary point of contact and have an established process for getting buy-in from all stakeholders
• Maintain a pipeline of leads on Salesforce.com

Deal structuring

• Create comprehensive client business plans and engage in complex deal negotiation to build a stable, growing pipeline of current and future business opportunities.
• Engage in complex deal structuring and negotiation efforts designed to protect existing business and win new deals.
• Lead business negotiations for contracts ensuring deals are risk-free and profitable
• Client retention and expansion
• Minimize churn and maximize retention in assigned accounts
• Land, adopt, expand, renew – Identify client business needs with a view to help shape solution development by the wider pursuit teams
• Actively search for expansion opportunities

Knowledge, Skills, and Attributes Required

• Good knowledge of Managed Services across domains such as Networking, Collaboration, Data Centres, Security and so on
• Client-centricity coupled with problem-solving
• Strong business acumen and negotiation skills to craft solutions that are beneficial to NTT and the client
• Ability to pro-actively and independently identify and qualify opportunities; an entrepreneurial mindset is key
• Natural team player – ability to coordinate and liaise with delivery teams across multiple business areas
• Quick learner to understand any new solutions that are ready to take to market
• Customer value management and understanding profitability and ratios of clients
• A strategic future thinker who anticipates and considers external and internal factors with the ability to develop long-term plans
• Ability to ask the right questions and tell great stories and have empathy with the client’s challenges. Superior communication skills are a given.

Required Experience

• You will need to demonstrate an impressive track record of selling solutions and managing enterprise accounts; especially Managed Services type accounts across multiple technology domains. These typically involve selling complex solutions and services to the C-suite in large enterprise accounts.
• Proof of structuring large, multi-year profitable contracts
• Demonstrate the ability to build strong relationships with clients across all levels
• Strong experience in networking with senior internal and external people in the specialist area of expertise
• Experience in managing the entire sales process, contracting process, and legal implications of a deal

Required Qualifications and Certifications

• A post-graduate type degree such as an MBA or similar would be advantageous.

What will make you a good fit for the role?

Join our growing global team and accelerate your career with us. Apply today.