Business Process Services
Enhance business value, elevate customer experience and drive growth with our next-generation solutions.
An automation-led approach to business processing
Achieve unparalleled efficiency, productivity and data-driven decision-making with our next-generation Business Process Services (BPS), business processing as a service (BPaaS), automation and digital operations solutions.
Our global BPS business is anchored in innovation and a client-first philosophy. You'll benefit from our industry expertise, global delivery capability, digital transformation and an automation-first approach to accelerate business growth and progress.
Take advantage of data-driven insights, AI and machine learning. We'll help you integrate digital technologies so you can make informed decisions and enhance customer experiences to gain a competitive edge and drive overall business growth.
Digital transformation and cost-effective care
NTT DATA and ISG explore how health plans can move to a member-centric model, adapt to new technologies, acquire new skills, enhance outcomes and lower costs – all while improving services and fostering resilience.
Our Services
We provide end-to-end services using our GenAI solutions and expertise to transform, automate and digitize your business processes.
Business Support Processes
Our BPS, BPaaS and cutting-edge technologies guide your organization through digital transition, helping you adapt and excel in a changing environment.
Customer Services and Interaction Management
Our tailored customer service and interaction management solutions optimize operations and enhance efficiency to elevate your business.
Industry Specific Processes
Our industry specific services combine extensive domain knowledge with technology-driven solutions to foster digital innovation and transform your business challenges into success stories.
Our Impact
45K+
Global team members
30K
People in our contact centers
600K
Established contact center seats
30+
Years in third-party administration (TPA)
35+
Years' expertise in contact centers
50+
Years' experience in healthcare
Case Studies
Read how companies in various industries achieved their goals by partnering with NTT DATA.
ALN Medical Management
Streamlined revenue-cycle management for success
ALN sought digital process improvements that would streamline operations and mitigate rising complexity and costs. They partnered with us to optimize revenue-cycle management workflows to improve productivity and operational efficiency.
CHPW
A stronger community; a more stable provider network
The Community Health Plan of Washington (CHPW) worked with us to overhaul their processes so they can pay claims faster and more accurately, accelerating provider cash flows to better ensure their network allegiance and the high quality of their member services.
Awards and Recognition
NTT DATA has been recognized for its innovative use of technologies and solutions that help customers drive innovation.
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Everest Group / 2024
Ranked #13 in BPS Top 50
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NelsonHall / 2023
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Everest / 2023