Business Process Outsourcing
Enhance business value, elevate customer experience and drive growth with our next-generation BPO solutions.
Delivering excellence in business processing with an automation-led approach to digitization
Achieve unparalleled efficiency, productivity and data-driven decision-making with NTT DATA’s next-generation business processing outsourcing (BPO), business processing as a service (BPaaS), automation and digital operations solutions. Our global BPO business is anchored on innovation and a client-first philosophy, which means you can leverage industry domain expertise, global delivery capability, digital transformation and an automation-first approach to accelerate business growth and progress in the digital era.
Case Studies
Read how companies in various industries solved their challenges by partnering with NTT DATA.
ALN Medical Management
Revolutionizing Revenue Cycle Management (RCM)
Backed by our support, ALN transformed their RCM workflows. By implementing advanced automation and streamlining processes, they significantly enhanced operational efficiency, productivity and transaction accuracy.
Community Health Plan of Washington
Transforming the claims process to stay competitive
With our support, HPW transformed their claims process and reduced backlogs to under 2.5 days with a 99.47% payment accuracy. The new SaaS platform improved user satisfaction and provided scalability for future growth.
Harvard Pilgrim Health Care
Saving millions of dollars through application modernization
We upgraded HPHC’s healthcare services infrastructure, achieving $13.5M in support cost savings, a 60% reduction in interest penalties and a 92% claims processing rate within an average of 1.6 days.
Our Services
Digital BPaaS for Health Plans
Streamline operations and strengthen cash flow with our end-to-end health plan services and BPaaS integration.
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Digital BPaaS for Insurance
Accelerate growth and reduce costs with our end-to-end insurance administrative services.
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BPO for Banking & Financial Services
Improve cash flow, lower operating costs and ensure compliance with Sarbanes-Oxley through market-leading outsourcing solutions.
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BPO for the Commercial Industry
Increase operational efficiency and productivity while minimizing unwanted costs with our industry-specific solutions.
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BPO for Cross-Industry
Improve cash flow, lower operating costs and ensure compliance with Sarbanes-Oxley through market-leading outsourcing solutions.
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BPO for Healthcare & Life Sciences
Enhance care, operational and administrative efficiency with streamlined health plans, provider management and business processes.
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BPO for Insurance
Standardize your back-office processes and manage customer-facing and front-office operations with an end-to-end services outsourcing solution.
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Awards and Recognition
NTT DATA has been recognized for its innovative use of technologies and solutions that help customers drive innovation. Explore the details of each award below.
Our Impact
45,000+
Global scale
45K+ global team members, 30K in our contact center.
600,000
Global scale
600K established contact center seats and we manage 10K contact center seats.
30+
Tenure and expertise
30+ years in TPA (Third-Party Administration).
35+
Tenure and expertise
35+ years in contact centers.
50+
Tenure and expertise
50+ years’ experience in healthcare.
